Abhishek Rai

• Responsible for overseeing daily operations and managing staff.
• Ensuring customer satisfaction and maximizing profitability.
• Responsible for store audits and resolving customer complaints.
• Ensuring 100% put-away and GRN on time.

• Daily Reports & MIS: Generates daily production reports and MIS.
• Shipment Escalations: Handles escalations for short/excess shipments at the distribution center.
• B2B & B2C Management: Ensures 100% connection for B2B & B2C operations.
• Courier Dispatches: Manages office courier dispatches for MuscleBlaze, Gritzo, and HK Vitals to influencers.
• Pan-India Courier & Transporters: Oversees B2C & B2B courier operations (Delhivery, E-com, DTDC, GS, IDP).
• Courier Performance Monitoring: Tracks RTO, delivery rates, and lost shipments.
• RTO & Customer Returns: Manages RTO and customer returns from couriers.
• Report Management: Prepares key reports—In-transit & TAT failed, RTO, NDR, Escalations, and NPS reports.

• Responsible for shift operations, managing 30 people, vehicle scheduling, and B2B shipments.
• Ensuring accurate tracking, E-way bill creation, shipment audits, and stakeholder communication for seamless logistics.
• Experienced in warehouse setup, training, and management, ensuring efficient operations. Skilled in process optimization, compliance, and end-to-end logistics coordination.

Overseeing inventory accuracy, cycle counts, put-away, and picking operations. Managing a team of 50+, ensuring seamless stock handling, PO creation for out-of-stock items, and coordination with the category team.

Managed end-to-end B2B and B2C operations, courier performance, inventory reconciliation, and escalations. Lead a team of 40, ensuring accurate receiving, GRN, barcoding, and FIFO. Overseeing reports, MIS, and KPIs, ensuring seamless logistics, and timely deliveries.