Abhishek Rai
Gurgaon
Summary
Aiming to become an integral part of an organization, striving to achieve excellence by actively participating in challenging projects. Committed to continuously enhancing skills and knowledge to make valuable contributions towards the growth and improvement of both the organization and myself.
Overview
9
9
years of professional experience
Work History
Marketing Trainee
Vardhman Developers
- Providing Channel Partner's
- Selling Properties
- Learning's: Consumer Behavior, How to deal with Consumers, Volatility of market
Assistant Manager
Johnson Controls
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Managed a diverse portfolio of accounts, ensuring appropriate actions were taken to maintain financial health.
- Implemented robust monitoring systems to proactively identify high-risk accounts, enabling targeted collection efforts.
- Analyzed financial statements for accurate assessment of customer creditworthiness, mitigating risk exposure.
- Collaborated with sales teams to assess credit risk for potential customers while maintaining company growth goals.
- Maintained compliance with regulatory requirements in all aspects of the credit and collections function.
- Enhanced debt recovery rates by implementing effective collection strategies and tactics.
- Trained junior analysts in best practices for credit analysis and collection techniques, elevating team capabilities overall.
- Optimized cash flow management by closely monitoring receivables aging reports and taking prompt action where needed.
- Conducted regular account reviews, making recommendations for credit limit adjustments based on customer performance and risk factors.
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
- Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
- Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.
- Provided strategic input for process improvement initiatives, leading to greater team productivity and results.
- Made decisions and recommendations about extending lines of credit.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Process Expert (Account Manager)
Encore Capital
02.2018 - 11.2021
- Collection over assigned accounts
- Off pitching the consumer
- Effective negotiator & Expert listening
- Retain consumer
- Counseled and assisted current consumers in determining their best payment option(s)
- Tactfully resolve challenging situations professionally and calmly in a firm but friendly manner often with irate consumer
- Filed consumer information according to urgency of account
- Strong Knowledge of FDCPA, State Laws
Customer Sales Representative (CSR)
Quatrro Global Services
08.2017 - 01.2018
- Sale Software support
- Inform customer about software warranty
- Provide with proper solution
- Handle customer queries
Customer Service Associate
Intelenet Global Services Pvt Ltd
03.2016 - 06.2017
- Enable Real-Time decision making
- Deliver Customized experience that increases customer loyalty
- Inform customer about the new product
- Handled customer queries
- Outbound calls for payment / confirmation / cancellation / refund
- Handling escalations calls / supervisor calls during peak season and high volume calls
- Upsell and cross sell
- Floor support
- Provided information to gain new clients by elaborating company's products & services including cold calling
- Received and addressed issues/ complaints & provided optimum solution to enhance customer satisfaction
Education
MBA - undefined
G.L. Bajaj Institute of Management and Research
B.COM - undefined
Isllamia College Of Commerce
XII - undefined
St Paul's School
X - undefined
St Paul's School
Skills
Basic MS Office
Extra-Curricular Activities
Donated Blood in Blood Donation Camp. Participated at college fest 'SANKALP'. Played Badminton and Table Tennis at college 'MANAGEMENT' fest.
Personal Information
- Date of Birth: 11/29/92
- Gender: Male
- Nationality: Indian
Spoken Languages
- English
- Hindi
Awards
- Organized an event of Badminton for college.
- Certificates in Athletics (Inter school).
- Was School Captain Under Which House Won 'Most Disciplined House Award'.
Timeline
Assistant Manager
Johnson Controls
02.2022 - Current
Process Expert (Account Manager)
Encore Capital
02.2018 - 11.2021
Customer Sales Representative (CSR)
Quatrro Global Services
08.2017 - 01.2018
Customer Service Associate
Intelenet Global Services Pvt Ltd
03.2016 - 06.2017
Marketing Trainee
Vardhman Developers
MBA - undefined
G.L. Bajaj Institute of Management and Research
B.COM - undefined
Isllamia College Of Commerce
XII - undefined
St Paul's School
X - undefined
St Paul's School
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