ABHISHEK RAJ
Store Manager
New Delhi
Summary
Seeking a challenging position in a reputed organization which provides opportunities for professional growth and advancement, and utilize the experience acquired in becoming a valuable team member in the field of Retail Operations, Operations, Sales & Marketing, Retail Branding, Business Management, Retail Management. SYNOPSIS A dynamic professional with 10+ years’ experience in Retail Sales, Operations, Marketing, Brand Management, Vendor Management, Business Development & Market Research. Experience in conducting SWOT analysis, Customer analysis, Choice modeling, Competitor analysis, Risk analysis, Product placement. Skilled in implementing corporate strategies through proper monitoring of product availability & monitoring. Effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities. Academically astute individual offering in-depth academic knowledge, practical project exposure and an effective analytical ability augmenting a highly creative and expressive mind. Self-motivated, hardworking and goal-oriented with a high degree of flexibility, creativity, resourcefulness, commitment and optimism Result oriented individual with strong analytical and interpersonal skills and a quick learner with high levels of adaptability and ability to take initiative. Customer oriented with good relationship building abilities. Experience in handling and driving sales growth, operations excellence.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Store Manager
Reliance Brands Limited
New
05.2016 - 09.2021
- Responsible to oversee all of the daily Operations of the Store’s
- Delivering exceptional levels of, and driving sales and all KPI’s
- Managing the store’s employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team
- Responsible for motivating & engaging staff and to ensure the staff represents and embraces Values and understand goals
- Holding regular team meetings to communicate with the staff
- Responsible for overseeing the day-to-day operations of their company’s retail locations
- Evaluating operational and financial records to determine sales performance of a retail stores
- Hamleys Store,
- Winner of Best Retail Store Award in year 2018 & 2019 among 200+ RBL stores PAN India
- Responsible for managing operations of the 3 stores of 10000 Square feet each, promotes sales by demonstrating merchandise and products to customers, driving sales and Key Performance Indicators (KPI’s)
- Direct and supervise retail staff across several retail outlets to ensure they meet set objectives, provide training to retail employees to develop their skills and enhance their job performance
- Ensure compliance with company policies and procedures
- Provide solutions that address performance issues in a timely and effective manner
- Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele
- Contact managers and other retail staff to communicate relevant information
- Mentor and motivate sales staff to put in their best in order to achieve financial goals
- Develop and implement budget and plans for retail operations
- Visit retail establishments to ensure efficient and effective management as well as high performance sales
- Develop policies for the merchandising of goods in retail stores
- Monitor inventory levels to determine the need for stock supply at each retail outlet
- Set and regulate product pricing using results of market and demand analysis
- Ensure compliance with health/safety policies and procedures at retail sites
- Listen to customer complaints to address & resolve their issues
- Evaluate operational and financial records to determine sales performance of a retail store.
Sr. Business Analyst
NSO, Mergers & Acquisitions, ELI India Pvt. Ltd
09.2015 - 05.2016
- Identifying Companies for M&A Targets in U.S, Asia and European Market
- Facilitating the process of Mergers and Acquisitions and First Point of Contact with the Target Companies, communicate with the Target Companies and analyze their Sales, Revenue, Clients and Business process
- Make Reports and Perform Comparative Analysis and Market Analysis and passed the Data to the Finance Team.
Sr. Marketing/Business Research Analyst
Unimrkt Research Pvt. Ltd
03.2014 - 08.2015
- Over sees qualitative and quantitative research processes including needs assessments, new product ideation, concept testing, pricing, customer segmentation, satisfaction and loyalty, and market sizing
- Communicating with clients to understand and document the business objectives and consistently
- Provides timely and, Deliverable include valuable insights from specific research projects, synthesis of consumer insights, syndicated studies, and competitive intelligence
- Report writing & comparative analysis and Market analysis, sectors worked on Retail, FMCG, FMCD, IT, Healthcare.
Business Development Executive
aSoft Solutions Pvt. Ltd
12.2012 - 02.2014
- Identifying potential clients, and the decision makers within the client organization and driving sales initiatives to achieve business goals and building relationships with new clients, Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives
- Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
- Managing the sales operations and accountable for increasing sales growth, evaluating performance & monitoring sales and marketing activities, Implementing sales promotional activities as a part of brand building & market development efforts in sync with regional characteristics.
Media Consultant
01.2010 - 01.2011
- Ideate, formulate, seek approval and later implement the communication strategy & plans to achieve business objectives of Company, Developing ATL / BTL concepts and convert them into large properties for enhancing image & increasing saliency and developing new revenue stream for the brand
- Analyzing the information to support and review new and existing marketing sales and sales strategies
- Gather data on competitors and analyze their prices, sales, and method of marketing and distribution
Education
MBA - Sales & Marketing
Indian Institute of Planning And Management (IIPM-MGU)
New Delhi 06.2011 - 06.2013
B.E - COMPUTER SCIENCE
NSP
07.2005 - 05.2009
XII -
Bihar Intermediate Examination Council
04.2002 - 05.2004
X -
Bihar School of Examination Board Patna, Big Bazaar Ltd
03.2001 - 04.2002
Skills
Functional Skillsundefined
Certification
PERSONAL DETAILS
Additional Information
- AWARDS AND ACHIEVEMENTS , Participated many times in cultural activities. Five times winner of employee of the month award. Winner of best VM award.
Timeline
Store Manager
Reliance Brands Limited
05.2016 - 09.2021
Sr. Business Analyst
NSO, Mergers & Acquisitions, ELI India Pvt. Ltd
09.2015 - 05.2016
Sr. Marketing/Business Research Analyst
Unimrkt Research Pvt. Ltd
03.2014 - 08.2015
Business Development Executive
aSoft Solutions Pvt. Ltd
12.2012 - 02.2014
MBA - Sales & Marketing
Indian Institute of Planning And Management (IIPM-MGU)
06.2011 - 06.2013
Media Consultant
01.2010 - 01.2011
B.E - COMPUTER SCIENCE
NSP
07.2005 - 05.2009
XII -
Bihar Intermediate Examination Council
04.2002 - 05.2004
X -
Bihar School of Examination Board Patna, Big Bazaar Ltd
03.2001 - 04.2002
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