Abhishek Raj
AML/KYC Associate Analyst
Pune
Summary
Dynamic Customer Service Associate with a proven track record at Amazon Development Centre and State Bank of India, complemented by experience as an AML Analyst at Concentrix, specializing in merchant onboarding. Proficient in MS Office with strong communication and problem-solving skills, consistently delivering high customer satisfaction through efficient order processing and effective resolution of service complaints. Committed to providing innovative solutions while fostering team growth and collaboration. Career aspirations focus on leveraging extensive customer service expertise to drive organizational success and enhance overall client experiences.
Professional analyst skilled in data interpretation and project support. Consistently contributes to team success and adapts to dynamic work environments. Known for collaborative approach and delivering results through analytical and organizational skills.
Overview
4
4
years of professional experience
4
4
Languages
Work History
AML Associate Analyst
Concentrix
02.2025 - Current
- Maintained organized documentation of completed work, ensuring easy access to historical records for future reference or audits.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Collaborated with cross-functional teams to address complex issues arising from financial crimes investigations.
- Strengthened AML compliance by conducting thorough risk assessments and monitoring transactions.
Customer Service Associate
Amazon Development Centre
08.2022 - 09.2024
- Demonstrated active understanding skills when responding to customer questions and complaints
- Suggested product solutions based on individual customer needs
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Supported team members to drive growth and development
- Processed customers orders accurately, efficiently and resolved them in timely manner
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Customer Service
State Bank of India
02.2022 - 07.2022
- Boosted customer service scores, attentively addressing and resolving customer complaints.
Education
Master of Business Administration -
BPHE Society IMS College
Ahmednagar, MH01.2025
Bachelor of Science - undefined
Ahmednagar College
Ahmednagar, India04.2022
HSC - undefined
Ahmednagar College
Ahmednagar, India03.2018
SSC - undefined
Auxilium Convent High School
Ahmednagar, India03.2016
Skills
Proficient in MS Office
play keyboard and guitar
I perform keyboard and vocals at my church, and I am also part of a Christian band.
Timeline
AML Associate Analyst
Concentrix
02.2025 - Current
Customer Service Associate
Amazon Development Centre
08.2022 - 09.2024
Customer Service
State Bank of India
02.2022 - 07.2022
Bachelor of Science - undefined
Ahmednagar College
HSC - undefined
Ahmednagar College
SSC - undefined
Auxilium Convent High School
Master of Business Administration -
BPHE Society IMS College