Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
RECOGNITION
Generic
Abhishek Raj

Abhishek Raj

Implementation & Delivery Lead – Enterprise Retail & Supply Chain | Ex-Product @Fintech | Cross-Team Delivery
Kochi

Summary

Senior Business System Analyst leading a $500K–$1M SAP S/4HANA migration across live retail operations, with governance for SIT/UAT, defect triage, and cutover risk control. Aligns 3–4 business, SAP, and integration stakeholder groups to triage 11–20 issues per week, improve MTTR, and prevent revenue-impacting failures during high-risk phases. Bridges technical dependencies with stakeholder decisions across distributed delivery teams.

Overview

8
8
years of professional experience

Work History

Senior Business System Analyst — Retail Enterprise Platform Migration (Implementation & Delivery Lead)

G10X Technologies Pvt. Ltd.
05.2023 - Current
  • Program scope: $2M+ SAP S/4HANA migration across live retail operations; UAT phase in progress
  • Ensured business continuity for $2M+ SAP S/4HANA migration across live retail systems by implementing SIT/UAT governance and defect triage, preventing operational disruption during high-risk phases.
  • Prevented potential revenue disruption during peak retail cycle by identifying and resolving critical integration path conflicts 3 weeks before UAT execution, improving alerting & reporting efficiency by 80%.
  • Resolved critical integration path conflicts 3 weeks before UAT execution, preventing revenue disruption during peak retail cycle and enhancing alerting & reporting efficiency by 80%.
  • Received 2 awards within 2 years for impactful delivery and stakeholder engagement.

Senior .NET Software Engineer — Enterprise Integration (Product Company)

Bottomline Technologies Pvt. Ltd.
02.2022 - 05.2023
  • Product Company experience delivering 20+ optimized .NET Core web services, improving API performance by 40% while strengthening CI/CD automation to support scalable enterprise delivery.
  • First-hand experience with how a fast-moving product company plans, sequences, and releases — the system-level and integration foundation that now informs my delivery operations work with engineering teams.

Associate — Retail ERP/POS Cloud Migration (Delivery & Migration Specialist)

Cognizant Technology Solutions Pvt. Ltd.
09.2018 - 01.2022
  • Program scope: 150+ multi-site migration from legacy Aptos 6.4 POS to cloud-native PredictSpring POS/CMS on AWS
  • Led end-to-end migration of 150+ retail stores from Aptos 6.4 POS to PredictSpring POS on AWS, delivering 100% on-time cutovers with zero Severity-1 production failures during peak retail seasons.
  • Designed integration and reconciliation workflows across merchandising, sales audit, inventory, pricing, and transaction data, resolving 95% of sync issues within 4 hours to enhance data accuracy and operational efficiency.
  • Built and managed 30+ automation utilities, reducing false-positive alerts by 95% and improving MTTR by 45% while coordinating effectively with vendors and stakeholders across US and EU time zones.

Education

Bachelor of Technology - Information Technology

Bengal College of Engineering & Technology
Durgapur, India
07-2018

Skills

Project management

Stakeholder engagement

Agile/Scrum

SIT/UAT governance

Cutover planning & execution

Change management

Release management

Resource planning

SAP S/4HANA (Migration Oversight)

Aptos ERP/POS (64, 20173, 20192)

PredictSpring POS/CMS (Cloud-Native)

Jesta IS Vision ERP

Jira

ServiceNow

SQL Server/Oracle SQL

ETL/SSIS

C#/NET Core

CI/CD pipelines

Process improvement

KPI reporting

Roadmap planning

Business case development

Portfolio prioritization

Certification

Oracle Fusion Cloud Applications ERP Process Essentials (scheduled)

Interests

AI

SaaS

B2B

Timeline

Senior Business System Analyst — Retail Enterprise Platform Migration (Implementation & Delivery Lead)

G10X Technologies Pvt. Ltd.
05.2023 - Current

Senior .NET Software Engineer — Enterprise Integration (Product Company)

Bottomline Technologies Pvt. Ltd.
02.2022 - 05.2023

Associate — Retail ERP/POS Cloud Migration (Delivery & Migration Specialist)

Cognizant Technology Solutions Pvt. Ltd.
09.2018 - 01.2022

Bachelor of Technology - Information Technology

Bengal College of Engineering & Technology

RECOGNITION

"You Dunn It" Award for Stakeholder Delight — G10X Technologies (Feb, 2025), "Pat on The Back" Award for Delivery Excellence — G10X Technologies (Jan, 2026)
Abhishek RajImplementation & Delivery Lead – Enterprise Retail & Supply Chain | Ex-Product @Fintech | Cross-Team Delivery