Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abhishek Ram

Abhishek Ram

Lead Customer Care Professional
Ghaziabad

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Lead Customer Care Representative

American Express
Gurgaon
11.2015 - Current
  • Reduced response times with streamlined communication strategies, enhancing overall customer experience
  • Led ongoing coaching sessions with individual team members to address performance gaps and support professional growth
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Trained new personnel regarding company operations, policies and services
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally
  • Mentored new hires, ensuring consistent quality of service across the team
  • Excellent communication skills, both verbal and written
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Passionate about learning and committed to continual improvement

Team Leader

Ienergizer
Noida
06.2010 - 05.2012
  • Educated staff on organisational mission and goals to help employees achieve success
  • Built strong relationships with customers through positive attitude and attentive response
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Cultivated interpersonal skills by building positive relationships with others

Education

Intermediate - Commerce

Ingraham Institute English School
Ghaziabad
03.2009 - 06.2010

High School -

Inghraham Institute English School
Ghaziabad
03.2007 - 06.2008

Bachelor Of Arts -

Dr D.Y. Patil Vidyapeeth
Pune
07.2012 - 05.2015

Skills

Adaptability

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Accomplishments

  • Supervised team of 11 staff members
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Achieved results by completing task with accuracy and efficiency

Timeline

Lead Customer Care Representative

American Express
11.2015 - Current

Bachelor Of Arts -

Dr D.Y. Patil Vidyapeeth
07.2012 - 05.2015

Team Leader

Ienergizer
06.2010 - 05.2012

Intermediate - Commerce

Ingraham Institute English School
03.2009 - 06.2010

High School -

Inghraham Institute English School
03.2007 - 06.2008

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Abhishek RamLead Customer Care Professional