Abhishek Ram
Lead Customer Care Professional
Ghaziabad
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Lead Customer Care Representative
American Express
Gurgaon
11.2015 - Current
- Reduced response times with streamlined communication strategies, enhancing overall customer experience
- Led ongoing coaching sessions with individual team members to address performance gaps and support professional growth
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Trained new personnel regarding company operations, policies and services
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally
- Mentored new hires, ensuring consistent quality of service across the team
- Excellent communication skills, both verbal and written
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Exercised leadership capabilities by successfully motivating and inspiring others
- Passionate about learning and committed to continual improvement
Team Leader
Ienergizer
Noida
06.2010 - 05.2012
- Educated staff on organisational mission and goals to help employees achieve success
- Built strong relationships with customers through positive attitude and attentive response
- Helped meet changing demands by recommending improvements to business systems or procedures
- Cultivated interpersonal skills by building positive relationships with others
Education
Intermediate - Commerce
Ingraham Institute English School
Ghaziabad 03.2009 - 06.2010
High School -
Inghraham Institute English School
Ghaziabad 03.2007 - 06.2008
Bachelor Of Arts -
Dr D.Y. Patil Vidyapeeth
Pune 07.2012 - 05.2015
Skills
Adaptability
Time management abilities
Complaint Handling
Exceptional communication
Customer Relations
Brand representation
Team building
Report Generation
Multitasking Abilities
Issue and Complaint Resolution
Organizational Skills
Employee Coaching
Professional Demeanor
Team Collaboration
Accomplishments
- Supervised team of 11 staff members
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Achieved results by completing task with accuracy and efficiency
Timeline
Lead Customer Care Representative
American Express
11.2015 - Current
Bachelor Of Arts -
Dr D.Y. Patil Vidyapeeth
07.2012 - 05.2015
Team Leader
Ienergizer
06.2010 - 05.2012
Intermediate - Commerce
Ingraham Institute English School
03.2009 - 06.2010
High School -
Inghraham Institute English School
03.2007 - 06.2008