ABHISHEK RAMAKRISHNAN
Chennai
Summary
Highly motivated graduate student with a solid background in Information Technology and a proven track record of driving continuous improvement initiatives within various programs, consistently meeting budgetary requirements. Seeking opportunities to leverage my skills and expertise to support the Company's objectives. As a diligent and adaptable learner, I possess strong attention to detail and excel in rapidly adapting to evolving project demands to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Software Developer
ZOHO Corporations
Chennai
01.2022 - Current
Mercedes-Benz CRM Development
- Led the design and development of a CRM system for Mercedes-Benz, improving dealer operations and integrating diverse services, including parts, orders, service history, and claims management across 28 dealerships.
- Enhanced the CRM user experience and operational efficiency by integrating transaction-driven solutions to improve dealer relationship tracking and sales operations.
Zoho Service Recommendations & Personalization
- Spearheaded the architecture and development of a recommendation engine using Zoho APIs and Oracle DB, optimizing traffic handling and scalability.
- Developed personalized recommendations in Java, resulting in an 18% increase in forecasting accuracy and a 10% boost in revenue.
- Automated internal processes, improving operational efficiency by reducing manual workloads by 30%.
TAFE Vertical CRM (Zoho Catalyst)
- Delivered a custom CRM solution for TAFE using Zoho Catalyst, streamlining claims management and job card handling with auto PDF generation and enhanced dealer operations.
- Created a transaction-driven system improving relationship management for dealers.
HR Johnson Dealer Management System
- Developed a mobile DMS application on Zoho Creator, optimizing order management, incentive calculations, and credit report integrations, with successful launches on Google Play and Apple App Store.
Everest CPQ & Dealer Onboarding
Built a custom CPQ solution for Everest, simplifying quote generation and product configuration, and implemented a dealer onboarding system integrating analytics for improved dealer insights
Education
B.Tech. - Information Technology
Sri Venkateshwara College Of Engineering
Sriperambudur07-2022
Skills
SKILLS
Frontend Development:
ReactJS JavaScript Redux GraphQL Server-side React Rendering Jest CSS/SCSS HTML Tailwind Bootstrap
Backend Development:
NodeJS Java Spring ExpressJS EJS
Cloud & Data Technologies:
Zoho Cloud (Catalyst) Zoho Analytics AWS PostgreSQL Zoho Pipelines
Version Control & Tools:
Git Docker AWS Jenkins
Soft Skills:
Team Player Bias for Action Deliver Results Excellent Communication Agile (SCRUM)
Accomplishments
- 5 million INR Award, Recognized for driving business growth with IDB and CPQ mobile app launches for Everest.
- $5M+ Revenue Growth, Led a collaborative filtering experiment, exceeding annual revenue targets.
- 500 GBP Recognition, Awarded by Rolls Royce for optimizing the console refresh cycle, enhancing system performance.
Relevantprojectsandinterests
- Frontend Code Builder for Zoho APIs, Developed a React.js-based code builder to automate CRM code generation, reducing developer effort and improving workflow automation for Zoho APIs.
- RPA Prototype for Ticket Management, Built an RPA solution to automate support ticket management, enabling engineers to prioritize tickets faster and streamline operations.
Additional Qualifications
- Proven expertise in React.js, including server-side rendering, managing data with Redux, GraphQL, and performance optimization with tools like Lighthouse and Chrome DevTools.
- Agile Development: Experienced in agile methods (SCRUM) to deliver projects with iterative releases.
- APIs: Experience in developing and consuming REST APIs and GraphQL.
- Scalable Systems: Familiarity with distributed systems, including performance tuning and fault tolerance.
- Cloud Infrastructure: Hands-on experience with AWS services.
Affiliations
ACHIEVEMENTS
- 5 million INR Award: Recognized for driving business growth with IDB and CPQ mobile app launches for Everest.
- $5M+ Revenue Growth: Led a collaborative filtering experiment, exceeding annual revenue targets.
- 500 GBP Recognition: Awarded by Rolls Royce for optimizing the console refresh cycle, enhancing system performance.
Timeline
Software Developer
ZOHO Corporations
01.2022 - Current
B.Tech. - Information Technology
Sri Venkateshwara College Of Engineering
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