Abhishek Rawat

Company Overview: Top U.S.-based travel consolidator specializing in discounted international airfare. Served over 3.5 million customers in 2022 and ranked fifth-largest in the U.S. market. Known for delivering personalized travel solutions and exceptional customer service worldwide.

• Awarded Best Supervisor of the Year for outstanding leadership, team performance, and achieving sales targets.
• Recognized as Best Supervisor for two consecutive quarters for excellence in team management and operational efficiency.
• Consistently exceeded KPIs, driving high agent productivity and customer satisfaction.

Company Overview: Aegis, founded in 1992 as an independent BPO company, expanded globally with over 40,000 employees across multiple countries. In 2018, it merged with U.S.-based Startek to create a global leader in customer experience management. The combined entity now operates in 13 countries, employs over 50,000 people, and generates more than $700 million in revenue. It is publicly listed as Startek, Inc. (NYSE: SRT) and offers expanded multilingual and digital service capabilities.

• I was part of the AIRTEL process under the National Escalations Team (NET), where I handled high-priority escalations addressed directly to the CEO, Mr. Gopal Vittal, or received through our official escalation email.
• My responsibilities included managing:
• Fraud cases - such as unauthorized port-out of premium numbers.
• Customer complaints involving harassment, extra fee demands, or denial of service.

Company Overview: SpiceJet is a leading Indian low-cost airline headquartered in Gurgaon, operating a fleet of Boeing and Bombardier aircraft. As of April 2025, it ranks as the fourth-largest airline in India by domestic passenger volume, serving 73 destinations including 13 international routes.

Key Responsibilities & Achievements:
Expertly managed the entire flight lifecycle - from booking and modifications to cancellations and refunds - ensuring a seamless customer experience.

• Drove revenue through strategic upselling of value-added services, including seat selection, Insurance, and baggage add-ons.
• Successfully achieved and often surpassed a monthly sales target of 40 lakhs, contributing directly to team revenue goals.
• Maintained a high-performance outreach, making 90-100 outbound calls daily to engage leads and convert inquiries into confirmed bookings.
• Excelled in a fast-paced, outbound sales environment, consistently ranking among top performers for call volume, conversion rate, and customer satisfaction.