Abhishek Ray
Back-office executive
Kolkata,WB
Summary
Experienced back office executive with 5+ years of expertise in data entry, records management, CRM handling, and operational support. Demonstrated ability to efficiently manage high volumes of data with accuracy and confidentiality. Skilled in Microsoft Excel, back-end documentation, and enforcing adherence to standard operating procedures for improved organizational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Back Office Executive (Customer Support Department)
Suez India Private Limited
07.2021 - Current
- Handled internal documentation and complaint tracking through CRM and Excel.
- Maintained and updated customer databases, ensuring data accuracy and timely input.
- Generated daily and monthly complaint reports using Excel dashboards.
- Coordinated with cross-functional teams to ensure timely resolution of internal and external queries.
- Registered and tracked consumer feedback and contact updates for CRM records.
- Ensured data confidentiality and supported backend process improvement.
- Followed up with internal teams to close complaint tickets within TAT.
Customer Support Assistant
Teleperformance
04.2019 - 06.2020
- Managed CRM data entry and tracking of complaint logs from call center operations.
- Ensured completeness and correctness of client service records.
- Supported backend coordination for query resolution and documentation handling.
Education
Bachelor’s Degree -
Netaji Subhas Open University
01.2021
Skills
- Document management proficiency
- Records management proficiency
- Data analysis with spreadsheets
- Management of customer information systems
- Experience with CRM systems for maintaining client data
- Compliance & Quality Assurance
- Back Office Operations
- Internal Coordination & Support
- Report Generation & Analysis
- Microsoft Excel (Formulas, Pivot Tables, Dashboards)
- CRM Software (Internal Tools)
- MS Office Suite (Word, Outlook, PowerPoint)
- Data Entry & Analysis
- Google Sheets
Certification
- Customer Service (Non-Voice Domestic), Skill India Digital Hub, 2025
- ChatGPT in Excel Crash Course, Skill Course Academy, 2025
- Micro Excel Course, Skill Course Academy, 2025
- Computer Application & Office Management, George Telegraph Training Institute, 2018, A
- Information Technology Certificate, Bolpur Youth Computer Training Centre, 2018, B
Languages
English
Hindi
Bengali
Disclaimer
I hereby declare that the information provided is accurate and true to the best of my knowledge.
Hobbies and Interests
- Process Optimization
- Data Organization
- Reading
- Listening to Music
Timeline
Back Office Executive (Customer Support Department)
Suez India Private Limited
07.2021 - Current
Customer Support Assistant
Teleperformance
04.2019 - 06.2020
Bachelor’s Degree -
Netaji Subhas Open University
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