Abhishek Roy
Ranchi
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Specialist
VitalEdge Technologies Pvt Ltd fka e-Emphasys Technologies
Mumbai
02.2023 - Current
- Managing collection portfolio of $25mn for global customers (US,UK,EU and APAC)
- Maintaining Ageing, Unapplied and other collection reports
- Working closely with all stakeholders (Sales, Customer Success, Legal, Sales Ops, Order fulfillment, IT, AP and credit analysis teams)
- Overseeing any dispute or escalation
- Forecasting monthly cash flow for management
- Arranging weekly calls with BU sales heads to escalate delinquent accounts
- Managing cash application and related activities
FinOps Specialist AR L4 (Customer Account Manager)
Amazon Development Centre (India) Private Limited
Hyderabad
09.2020 - 02.2023
- Managing the collections team of 7 FTE for AWS India division
- Coordinate with cross functional leaders (HR, Sales, Legal, Tax, CS & IT) to fulfill the process requirements
- Arrange trainings for team and managing onboarding process for team members
- Oversee cash allocation, ensure customer books are reconciled accurately
- Auditing team activities (mailbox, calls and account follow ups)
- Handling disputes and escalations via cadence calls with customer and related stakeholders
Senior Collection Specialist (Lead)
QUALYS SECURITY TECH SERVICES Pvt. Ltd
Pune
04.2017 - 09.2020
- Leading Global Collections Team of 6 FTE
- Reviewing ageing report for the team and providing action points to handle delinquent customers
- Handling escalation and disputes for the team both internal and external
- Monitoring unapplied cash report and ensuring application is done correctly
- Monthly audit of refund prepared by team before sending to AP team for processing
- Closely working with banks to investigate un-identified payments
- Preparing collection forecast report for management
- Performing credit check to clear the orders in queue
- Escalating past due accounts to Sales VP and highlighting to higher finance management
Collection Analyst (L6)
Symantec Software India Pvt. Ltd
Pune
06.2015 - 04.2017
- SME for Global ARCC Team, handling high impact enterprise customers collection for US region
- Preparing Ageing report for the team and identifying collectables for the month
- Diligently uploading invoices on customer portals like Ariba, Tungsten IBM WOI etc and ensuring past dues are collected as per terms
- Initiating termination (Dunning) of the customer services in case of non-payment
- Clearing the un-applied cash posted on account by contacting customer and securing the remittance advise
- Handling credit check activities to clear the credit hold orders
- Processing Performa invoices as in when requested
- Working closely with Tax team to resolve US sales tax related issues
- Training new joiners
- Preparing SOP’s
Senior Process Associate
Arthur J. Gallagher & Co.
Pune
05.2011 - 06.2015
- SME for AJG UK Credit Control Team and reporting to Team Leader
- Generation, analysis and working on daily Ageing, Unapplied and Funding report
- Managed 525 client accounts along with some key underwriting accounts (Hiscox, Travelers, CAN etc.)
- Transitioned process from UK and setup process in Pune office
- Prepared SOP’s for client follow ups and insurer account reconciliation
- Applying cash to corresponding invoices
Education
PGDM - Finance
Sinhgad Institute of Management
Pune01.2011
PGDM - Import Export Management
Pune University
Pune01.2011
B. Com (Hons) -
Marwari College
01.2009
H.S.C -
Marwari College
01.2005
SSC -
Oxford Public School
01.2003
Skills
- Credit and collections
- Cash application
- Aging reports analysis
- Dispute Resolution
Languages
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 07/13/87
- Gender: Male
- Marital Status: Married
Educationcredentials
- PGDM (Finance), 2009-2011, Sinhgad Institute of Management, Pune, 1st Division
- PGDM (Import Export Management), 2009-2011, Pune University, Pune, 1st Division
- B. Com (Hons), 2004-2009, Marwari College, Ranchi University, 2nd Division
- H.S.C, 2005, Marwari College, Ranchi University, 1st Division
- SSC, 2003, Oxford Public School, CBSE Board, 2nd Division
Timeline
Accounts Receivable Specialist
VitalEdge Technologies Pvt Ltd fka e-Emphasys Technologies
02.2023 - Current
FinOps Specialist AR L4 (Customer Account Manager)
Amazon Development Centre (India) Private Limited
09.2020 - 02.2023
Senior Collection Specialist (Lead)
QUALYS SECURITY TECH SERVICES Pvt. Ltd
04.2017 - 09.2020
Collection Analyst (L6)
Symantec Software India Pvt. Ltd
06.2015 - 04.2017
Senior Process Associate
Arthur J. Gallagher & Co.
05.2011 - 06.2015
PGDM - Finance
Sinhgad Institute of Management
PGDM - Import Export Management
Pune University
B. Com (Hons) -
Marwari College
H.S.C -
Marwari College
SSC -
Oxford Public School
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