Detail-oriented Bachelor of Commerce graduate with a specialization in Accounting and Finance, currently excelling as a Service Auditor in the banking sector. Eager to apply analytical skills, customer service knowledge, and quality auditing experience to drive organizational excellence. Dedicated to continuous learning and delivering value through precision, professionalism, and a strong work ethic. Seasoned Auditor dedicated to enhancing business compliance, workflow, and processes through meticulous audits and optimization recommendations. Proven ability to thoroughly assess information, structures, and procedures to implement effective corrective actions. Proficient in advanced software applications.
Hi, I’m
Abhishek S
Chitradurga
Summary
Overview
1
year of professional experience
3
years of post-secondary education
3
Languages
Work History
IDFC First Bank and Avanti Finance
Auditor
Job overview
- Company Overview: BFSI Sector
- Performed customer interaction audits for IDFC First Bank and Avanti Finance, ensuring adherence to regulatory and internal compliance standards.
- Monitored and evaluated customer service quality in banking and microfinance environments.
- Provided audit-based feedback to improve frontline staff performance.
- Contributed to quality improvement initiatives by identifying trends and recommending corrective actions.
- Ensured documentation accuracy and maintained confidentiality of sensitive data.
- BFSI Sector
National Retail
Quality Auditor
Job overview
- Conducted retail audits to assess customer service quality, operational compliance, and staff adherence to brand guidelines.
- Monitored frontline employee performance across multiple retail locations.
- Identified gaps in customer engagement, store hygiene, and standard operating procedures (SOPs).
- Delivered feedback and actionable insights to improve retail execution and customer experience.
- Maintained audit documentation and ensured timely reporting to relevant stakeholders.
Qdegrees
Auditor
11.2024 - Current
Job overview
- Conduct audits of customer service interactions to ensure compliance with established quality standards.
- Evaluate service delivery, particularly for banking clients, and identify improvement opportunities.
- Prepare detailed audit reports and offer constructive feedback to enhance customer satisfaction.
- Collaborate with internal teams to support training and quality enhancement initiatives.
- Maintain accuracy and confidentiality in audit documentation.
Education
Tumkur University
Bachelor of Commerce from Accounting and Finance
01.2019 - 01.2022
University Overview
GPA: First Class
Skills
Quality Auditing
Extra-Curricular Activities
Extra-Curricular Activities
Represented Tumkur University as a top-order batsman in inter-college cricket tournaments. Developed leadership, discipline, and teamwork through competitive sports.Timeline
Auditor
Qdegrees
11.2024 - Current
Tumkur University
Bachelor of Commerce from Accounting and Finance
01.2019 - 01.2022
Auditor
IDFC First Bank and Avanti Finance
Quality Auditor
National Retail
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