ABHISHEK SADAMATE
Production Support / Business Analyst
Mira Road,MH
Summary
Seeking a long-term career in an organization that offers opportunities for professional growth and challenges to utilize my knowledge and skills effectively to contribute to the organization's goals. Experienced in support roles & as business anaylsis , adept at delivering high-quality results while meeting job demands and deadlines through dedicated work ethic. Skilled at collaboration, process improvement, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
DESKTOP SUPPORT ENGINEER L1
WIPRO INFOTECH LTD
11.2019 - 12.2021
- Worked on 3rd party Payroll of ThinkApps PVT LTD
- Maintain and Troubleshoot all Banking applications, Lotus Notes, Desktop/Laptop, Printer, Scanner & Asset related queries in a Domain Environment
- Managing User Active Directory accounts, permissions, asset unblocking
- Troubleshooting OS: Windows 7 & 10, Win XP based VDI, issues and Internet access related issues
- Configuration & troubleshooting of all HDFC Bank Application Software like Finnone, Flexcube, Visual Studio, Oracle, Citrix ,SQL , Talisma, MS office All authorized software in domain
- Installation & Upgradation of Symantec antivirus Software
- Estimation of the effort for the task, so as to meet the SLA
- Managed Escalation Desk VIP Ticket handling to Achieve SLA and complete within TAT
- Managed Service desk team and evaluate performance, create an inspiring team environment with an open communication culture
- Developed team communications and information for meetings
- Supervised work of contracted employees to deliver work on schedule
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
SW/APP/CLOUD TECH SUPPORT ASSOCIATE
ACCENTURE SOLUTIONS PVT LTD
01.2022 - 06.2022
- Maintain and Troubleshoot all Hotel reservation applications, Desktop/Laptop, Printer, Scanner & Asset related queries in a Domain Environment
- Managing User accounts, permissions, asset unblocking
- Troubleshooting OS: 10, VDI based issues and Internet access related issues
- Configuration & troubleshooting of all Hilton Hotel Application Software like OnQ Front Desk Applications , Database maintenance , OnQ Rates & inventory ,Property Engagement Platform PM Cloud (PEP ), All authorized software in domain
- Hands on Experience on Ticketing tool Service Now
- Also Working experience and Troubleshooting on individual Property Server Troubleshot problems and diagnosed system faults.
- Estimation of the effort for the task, so as to meet the SLA
- Optimized Team training and staff development
- Worked varied hours to meet seasonal and business needs.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Production Support /Junior Business Analyst
HDFC Sales Private Limited
08.2022 - Current
- experience working with and managing multiple application support teams and developers to ensure effective issue resolution.
- Managed all application troubleshooting for in-house HDFC Ltd. Developed home loans related applications (Loan Tracker, Crestworkbench, Waves, ILPS) and HRIMS HR application.
- Managed in-house developed Learning Management System (HIVE) for employees compliance and product training.
- Managed change requests efficiently to minimize disruptions to ongoing production processes while maintaining high-quality standards.
- Assisted in the evaluation of new tools or applications that could enhance the production environment's effectiveness.
- Contributed to successful project delivery by coordinating resources, managing deadlines, and aligning expectations among stakeholders.
- Established strong relationships with vendors to secure timely support services when needed for critical issues resolution.
- Participated in periodic audits carried out by internal or external parties achieving consistently satisfactory results.
- Performed gap analysis to identify areas of improvement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Education
B.SC (COMPUTER SCIENCE) -
DG RUPAREL COLLEGE
HSC -
IES JUNIOR COLLEGE
SSC - undefined
IES NEW ENGLISH SCHOOL
Skills
Incident Management
Software development life cycle
Data Analysis & Business Administration
User Acceptance Testing
Agile Methodology & SQL Proficiency
API's Implementation
Requirements Gathering & Requirements Analysis
Team Collaboration
CRM Systems (Salesforce)
Salesforce CRM knowledge & Salesforce CRM proficiency
Salesforce Administration & export and import data, explore field usages, and query data using SOQL via Salesforce inspector
Hands on experience Ticketing Tools (JIRA, Service Now,CA serviceDesk)
SQL and Databases - PL/SQL
Microsoft Certified Azure Fundamentals (AZ- 900)
Currently pursing Microsoft Azure Administrator (AZ-104)
Basic Hands on Experience on ISS & SQL server
MS Office products, Microsoft O365, Microsoft Outlook, Citrix Workspace
Hands on experience in Operating System 10,11, Linux
Hands on experience Troubleshooting Applications and server services related issues
Cisco wireless routers and switches Whitelisting on premises Assets
Administrator and Management
Languages
English, Marathi, Hindi
Software
Salesforce
JIRA /Service Now Ticketing Tool
Oracle SQL
Certification
Microsoft Certified Azure Fundamentals (AZ-900)
Acknowledgement
I hereby confirm that all the details furnished above are authentic and accurate to the best of my belief. I hereby declare that the information and details provided in this resume are correct and inclusive to the best of my knowledge and belief. The information shared in this resume is correct
Namesignature
ABHISHEK MARUTI SADAMATE
Personal Information
- Date of Birth: 08/31/1998
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Accomplishments
- As an IT Business Analyst and Project Coordinator, I implemented and managed the Learning Management System (LMS) for in-house employee compliance training and product training.
- Additionally, coordinated and implemented the User Access Management (UAM) system of HDFC Banks at HDFC Sales.
- Also coordinated and implemented the Salesforce Lead Management System at HDFC Sales During HDFC Ltd & HDFC Banks Merger .
Trekking , Cycling , Swimming
Completed Basic and Advance Swimming Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Production Support /Junior Business Analyst
HDFC Sales Private Limited
08.2022 - Current
SW/APP/CLOUD TECH SUPPORT ASSOCIATE
ACCENTURE SOLUTIONS PVT LTD
01.2022 - 06.2022
DESKTOP SUPPORT ENGINEER L1
WIPRO INFOTECH LTD
11.2019 - 12.2021
B.SC (COMPUTER SCIENCE) -
DG RUPAREL COLLEGE
HSC -
IES JUNIOR COLLEGE
SSC - undefined
IES NEW ENGLISH SCHOOL