Genetec
ABHISHEK SAHU
REWARI,HARYANA
Summary
Dedicated professional with a dual focus on security and customer service, skilled in protecting assets while delivering exceptional service. Expert in assessing risks and addressing customer needs with efficiency and empathy, ensuring both safety and satisfaction are consistently upheld. Proven ability to balance vigilance with a commitment to positive client interactions.
Overview
7
7
years of professional experience
Work History
Security Trained Assistance & Admin Services
Johnson Matthey
08.2022 - Current
- Key Accountabilities: To efficiently manage Site Reception operations including Visitor Management, Security & EHS induction
- Maintaining building/premise security following safety procedures and access control specific to Visitors, contractors
- Handling Operation of Security Control Room including CCTV (video surveillance),Access control System ,fire safety& Emergency response
- Security system Competence, basic understanding of access control, security video, alarm monitoring at Security control room & reception
- Provide assistance in drafting, record and editing all area specific security SOP
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed improved training methods with focus on Site safety and officer awareness Training.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Senior Customer Service Executive
IndiGo Airline, Inter-Globe Aviation
05.2018 - 08.2022
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Monitored security checkpoints for compliance with applicable security protocols.
Customer Service Executive
Janus Aviation Private Ltd (VISTARA AIR.)
04.2017 - 11.2018
- Maintaining positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Bachelor of Commerce - Commerce
Indira College of Commerce & Science
Pune, India05.2014
Skills
- Team Management
- Risk Management
- Team Leadership
- Access Control
- Security management
- Safety and security procedures
- Staff Management
- Employee performance evaluation
- Emergency Response
- Security resource allocation
- Security personnel training
- CCTV Monitoring
- Alarm systems
Software
Ms Excel
Accomplishments
Recipient of Reward and recognition -Quarterly in collab with Johnson matthey and securitas
Timeline
Security Trained Assistance & Admin Services
Johnson Matthey
08.2022 - Current
Senior Customer Service Executive
IndiGo Airline, Inter-Globe Aviation
05.2018 - 08.2022
Customer Service Executive
Janus Aviation Private Ltd (VISTARA AIR.)
04.2017 - 11.2018
Bachelor of Commerce - Commerce
Indira College of Commerce & Science
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