Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Abhishek Saini

Panchkula

Summary

Excellence-driven professional with 8+ years’ experience in increasing efficiency, productivity, and revenue while effectively managing projects of all sizes. With a keen eye for detail and a disciplined approach to execution, excels at driving projects through to completion based on milestones and top-notch communication.


Drive development, implementation, training, and support of the enterprise project management methodology. Direct multiple projects as project manager, leading a team of internal staff and external vendors in delivering business solutions.

Overview

11
11
years of professional experience

Work History

Manager - Projects

Cognizant Technologies Solutions
04.2024 - Current
  • Successfully managed multiple simultaneous projects through effective time management skills and prioritization techniques.
  • Identified opportunities for process improvements, implementing changes that increased efficiency across all projects.
  • Mentored and coached team members, promoting professional growth and skill development.
  • Developed strong relationships with stakeholders to ensure alignment of goals and expectations.

Senior Solution Consultant

Basware
02.2021 - 03.2024
  • Manage a team of junior consultants to drive implementation of the product with the clients - starting from Business process mapping to User Acceptance testing and taking the customers live.
  • Provided internal trainings to Australia & Romanian colleagues and drive the weekly internal calls with Nordics teams to provide knowledge sharing on the Basware Network Products.
  • Analyze business requirements and design solutions covering various functional scenarios and facilitate client demos.
  • Create project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes, full accountability for project results.
  • Coordinate with the Development team to define any change request from the client and solution for the client-specific use case Plan and lead meetings and working sessions effectively with both client and product development teams.
  • Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members.
  • Determining financial requirements and capabilities, including budgets and resource allocation.
  • Ensure the client is supported throughout the Implementation and Post Go-live support phase (before handing over to Customer Success team).
  • Documenting the project's progress and providing regular updates to key stakeholders.
  • Prepare documentation to hand over the account to the Customer Success team.

Administrative Analyst - II

Open Access Technologies International
12.2016 - 02.2021
  • Coordinating with Project Managers on various tasks such as Status Reports, Project Management Weekly Reports, Director Weekly Reports, Meeting Minutes with clients, Research and Development Updates, Release Notes etc
  • Preparing template for Project Managers to keep track on Project Status, Project Health, and its progress
  • Analyze project requests from management to identify project goals and objectives
  • Collecting and interpreting data and accordingly analyzing results
  • Work with Project Managers to deliver monthly Status Reports of Projects to respective clients, as per company guidelines
  • Create, schedule, and assign tasks
  • Reporting results back to relevant members of business
  • Work with team to make sure that Project is on track, to remove impediments, provide resources and data needed
  • Communicate to all Project stakeholders on Project progress and risks, collect feedback
  • Also work on Test Plans such as Text Formatting, Language Check which are created for clients by Developers for better understanding of product for the clients
  • Take Research and Development specification data from Project Managers, create document and then share it with higher authorities
  • Work on Project Management Tool (webSupport which is companies own created tool) to collect and update the required data.

Client Support Specialist

Tk20 Pvt Ltd
08.2014 - 12.2016
  • Assisting the clients with the issues which they faced in the real time while using the software and also assisting the Project Manager with the bi-weekly meetings which were conducted with the University
  • Administrators and marking enhancements for the future releases of the software
  • Working on Companies own Product
  • Looking into the Customer Queries and providing them the resolution according to the Functionality of the software
  • Attend client meetings and assist with determination of project documentation requirements
  • Provide Project Administration Support
  • Responsible for taking control of and resolving Complex Technical and Escalated customer issues
  • Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service, as necessary
  • Ensure clients' needs are met in a timely and cost-effective manner
  • Keep the Project Manager (PM) and others informed about Project
  • Effectively and accurately communicate relevant Project information to the Client and Project team
  • Working on Redmine (Project Management Tool)
  • Dealing with the Product Consultants and the Implementation Project Coordinators in the U.S to make the desired enhancements in the software for its better functioning and making the product more user friendly with the customers
  • Discussing the improvement areas in the software with the clients and accordingly generate the product development request.

SAP SD Consultant

TechAge Labs Pvt Ltd
07.2013 - 08.2014
  • Assisting the end users of the client regarding the issues being experienced by them with functionality of SAP in the Sales and Distribution area
  • The end users generate the incident tickets and we used to provide them the permanent solutions
  • Worked in Production Support
  • Analyzing the incident tickets and providing permanent solution
  • Analyzing the problems to provide solution to the user generated errors and incident
  • Provided 1st Level Service Desk Support
  • Analyzing the errors, searching for causes of errors, provided corrective solutions and suggested for preventive actions to avoid recurrence
  • Created Sales, Delivery and Billing documents
  • Configured sales organization structures, customers and material master data, and shipping point Determination
  • Involved in post go live support activities.

Education

PGDMM - Management

S.D. College, Panjab University
06.2013

Bachelor of Arts - Management and Economics

S.D. College, Panjab University
Chandigarh, CH
06.2011

High School Diploma -

D.C Model Sr. Sec. School, C.B.S.E
03.2008

Skills

  • Project evaluation

  • Scheduling and Planning

  • Scope Management

  • Task Delegation

  • Technical understanding

  • Project tracking

  • Coaching and Mentoring

  • JIRA

  • Confluence

  • Service Now

Websites

Accomplishments

  • Outstanding contributor in Basware for Financial Year 2023-2024.
  • Got the multiple Employee of the Month and Quarter Awards & Rewards in Basware.
  • Participated in NITAT (National I.T Aptitude Test) and scored 70% which state that my aptitude for I.T is HIGH.
  • Took regular part in open FOOTBALL Tournaments in Panjab University.
  • Participated in the one-day seminar organized by department of Mass Communication known as career dimensions of media.

Languages

English
Hindi

Timeline

Manager - Projects

Cognizant Technologies Solutions
04.2024 - Current

Senior Solution Consultant

Basware
02.2021 - 03.2024

Administrative Analyst - II

Open Access Technologies International
12.2016 - 02.2021

Client Support Specialist

Tk20 Pvt Ltd
08.2014 - 12.2016

SAP SD Consultant

TechAge Labs Pvt Ltd
07.2013 - 08.2014

PGDMM - Management

S.D. College, Panjab University

Bachelor of Arts - Management and Economics

S.D. College, Panjab University

High School Diploma -

D.C Model Sr. Sec. School, C.B.S.E

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Abhishek Saini