Abhishek Sajjan

Technical Support & Operations Leadership

• Coordinated technical support and operations for 18-member team, delivering SaaS application support across CRM/ERP platforms and managing Jira, Zendesk, and Freshdesk ticket lifecycles.
• Provided technical guidance on instructional technologies (CBT, video conferencing, multimedia, distance learning) to designers, marketing, sales, suppliers, engineers, and executives throughout product development.
• Developed and executed daily operations plans including delivery routes, employee assignments, and promotional strategies to meet strategic business objectives.

Advanced Technical Support & Systems Management

• Delivered phone/Internet technical support in call center environment, installing Linux, Mac, and Windows OS alongside hardware; managed all remote support operations.
• Performed SQL-based data validation, reporting, and root-cause analysis; collaborated with software developers to triage bugs and deploy production release fixes.
• Supported ERP deployments and system configurations, ensuring seamless integration and high availability for enterprise customers.

Cross-Functional Collaboration & Training

• Partnered with Project Managers, Software Developers, Sales Staff, and Executive team to execute company goals while maintaining rigorous quality assurance standards.
• Provided hands-on training and process support to team members on new systems, accelerating adoption and operational efficiency.
• Responded to support requests with timely, accurate resolutions, achieving consistent customer satisfaction across multi-platform environments.

Enterprise SaaS & ERP Support Operations

• Executed comprehensive SaaS application support across CRM and ERP platforms, expertly managing end-to-end ticket lifecycles in Jira, Zendesk, and Freshdesk.
• Facilitated ERP deployments and system configurations, ensuring seamless integration, optimal performance, and minimal disruption for enterprise customer environments.
• Conducted advanced SQL-based data validation, reporting, and analytics to pinpoint operational inefficiencies and drive informed technical resolutions.

Multi-Platform Technical Expertise

• Delivered high-volume phone, internet, and remote technical support in dynamic call center operations, proficiently installing and configuring Linux, MacOS, and Windows systems with hardware diagnostics.
• Resolved complex support incidents across multi-channel platforms with precision and urgency, consistently achieving superior first-contact resolution and customer satisfaction metrics.
• Partnered with software engineering teams to systematically triage production bugs, validate corrective patches, and orchestrate seamless deployment of release fixes.

Cross-Functional Technical Enablement

• Provided expert consultation on instructional technologies—including computer-based training, desktop video conferencing, multimedia systems, and distance learning platforms—to cross-functional stakeholders including design, marketing, sales, and engineering teams.
• Architected optimized daily operations frameworks encompassing delivery routing, resource allocation, and process workflows to maximize operational efficiency and business alignment.
• Designed and delivered targeted training programs on emerging systems and methodologies, accelerating team proficiency and ensuring rapid adoption of new technologies.