Abhishek Salunke
Bangalore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Here to build a career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the company’s goal & climb the career ladder through continuous learning and commitment.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Senior Associate
Happy Locate Pvt Ltd
Bangalore
06.2022 - Current
- On boarding clients post the booking and briefing them the entire process with the Do's & Dont's.
- Handled day-to-day shipping and receiving overseeing a minimum of 22 no's of relocations per day which includes both Intra & Inter city movements.
- Conducted research to address shipping errors and packaging mistakes.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Conducted inventory audits with 100 % accuracy following company procedures.
- Developed and maintained courteous and effective working relationships with the partners as well.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Experience Manager - Control Tower Center
Furlenco
Bangalore
09.2021 - 06.2022
- Deliver a wide variety of items to different addresses and through different routes.
- Follow routes and time schedule.
- Load, unload, prepare, inspect and operate a delivery vehicle (Currently handling 10 + Vehicles with over all relocation orders of 100 nos ).
- Ask for feedback / Ratings on provided services and resolve clients' complaints.
- Collect payments for COD.
- Complete logs and reports.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Performed duties and provided service in accordance with established operating procedures and company policies
Subject Matter Expert - Reporting to Assistant Manager
Quikr India Pvt Ltd
08.2016 - 08.2020
- 4 yrs, Roles & Responsibilities.
- Handling 6 Cities Online Furniture Sales with Team size of 20-25 Relationship Managers ( Certified products).
- Revenue Targets: Product wise & Service wise revenue, Up- selling.
- Performing as a liaison in firm building strong relationship with Vendors / Manufacturing Unit Heads.
- Responsible for Pricing and liquidations of the products, Margin Analysis and preparing consolidated reports.
- Organize Additional Offline MELA in order to complete Monthly Sales Target.
- Developed & maintained the stockiest network and ensured the availability of products at all levels of distribution channels & Warehouse Management.
- Perform meeting on assigned targets on daily basis.
- Marked charts and graphs to record results and prepared and delivered presentations, training and briefings required by contract.
- Developed business cases, presentations and reports for senior management
SUPERVISOR
SHET ELECTRICALS (P) LTD
Bangalore
08.2013 - 07.2016
- 2years /11 months –, Blue collar workers (Reporting to Managing Director – MD) Roles & Responsibilities.
- Setting goals for performance & deadlines in ways that comply with company’s plan and Vision.
- Make sure they have been provided with proper tools and share Feedback with the worker on timely Basis.
- Announce attractive incentive structure for the OVER TIME work.
- Monitoring team attendance & all types of leaves.
- To evaluate employees performance against pre-established standards in Accordance with company’s policy.
- Correct the executive privately & Praise them publicly.
- Make sure they stay is organized well in order and look out to fulfill their needs / requirements.
Education
Bachelor of Business Management (BBM) - Sales And Marketing Education
Bangalore University
M S Ramaiah College 06.2010 - 04.2013
Skills
Customer experience management
undefinedTimeline
Senior Associate
Happy Locate Pvt Ltd
06.2022 - Current
Customer Experience Manager - Control Tower Center
Furlenco
09.2021 - 06.2022
Subject Matter Expert - Reporting to Assistant Manager
Quikr India Pvt Ltd
08.2016 - 08.2020
SUPERVISOR
SHET ELECTRICALS (P) LTD
08.2013 - 07.2016
Bachelor of Business Management (BBM) - Sales And Marketing Education
Bangalore University
06.2010 - 04.2013
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