I have been involved in musical projects for Bengali feature films that were screened at the Kolkata Film Festival Music has been a significant part of my life, and I have collaborated on multiple projects over the years In addition to my passion for music, I actively participated in inter-college cricket and football competitions, which helped me develop teamwork and sportsmanship I am also deeply interested in geopolitics, with a particular focus on India, and I keep myself updated on developments in this field These diverse engagements reflect my well-rounded personality and my eagerness to grow both creatively and intellectually
Abhishek Sarkar
Global Mobility Coordinator
Kolkata
Summary
Professional Objective
Seeking challenging roles in financial sectors, team management, or client relationship management within a reputable organization, leveraging extensive experience in process optimization, global coordination, and proven leadership skills.
Professional Summary
Seasoned professional with 10+ years’ expertise in global operations, analytics, and process management across banking and consulting. Excel and related automation, tax compliance, and client service specialist with a proven record of leading teams, optimizing performance, and driving impactful results through innovative process improvements.
Core Strengths
Process Optimization | Data Analytics | Advanced Excel ( PivotTables, VLOOKUP, VBA,) | Reporting & MIS | Tax Compliance | Client Relationship Management | Team Leadership & Mentoring |
Overview
12
12
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Associate
Vialto Partners India
11.2024 - Current
- Lead a team of three professionals to deliver daily operational and analytical reports supporting global mobility and tax compliance functions.
- Build and manage automated Excel dashboards using PivotTables, VLOOKUP and VBA macros, streamlining recurring data tasks and improving reporting accuracy.
- Supervise report delivery, workflow management, and process documentation to ensure 100% compliance with client SLAs and confidentiality policies.
- Mentor team members, enhancing their Excel and analytical skills, and achieving a 15% reduction in turnaround time.
- Act as the primary point of contact for global stakeholders, ensuring smooth communication, timely issue resolution, and consistent client satisfaction.
- Collaborate with cross-functional teams across regions to drive data standardization and reporting automation initiatives.
- Key Skills: Leadership | Data Analytics | Advanced Excel | Reporting Automation | Team Mentoring | Client Relationship Management
Advanced Associate
PwC SDC Kolkata / Vialto Partners India
06.2019 - 10.2024
- Managed U.S. tax compliance and reporting projects, ensuring data integrity and adherence to PwC global standards.
- Conducted financial data analysis using Excel and developed internal tracking tools to monitor project requests and streamline workflows.
- Built an in-house ticketing tool that improved task tracking and reduced manual dependency by 20%.
- Facilitated cross-time-zone coordination between India and U.S. teams to maintain workflow continuity and meet tight deadlines.
- Prepared and analyzed weekly MIS reports highlighting key performance metrics, utilization, and quality outcomes for leadership review.
- Recognized for consistently delivering high-quality deliverables and contributing to process documentation and SOP improvements.
- Key Skills: Tax Compliance | Process Optimization | Reporting Automation | Data Validation | Stakeholder Communication
Associate
PwC SDC Kolkata
06.2017 - 05.2019
- Supported Australian tax compliance operations, preparing and reviewing financial data to ensure accuracy and adherence to PwC's quality framework.
- Collaborated with onshore PwC Australia teams for clarifying tax queries, validating client data, and supporting submission deliverables.
- Utilized Excel-based templates and audit tools for financial reconciliations, variance analysis, and tax computation.
- Assisted in risk management initiatives by identifying data inconsistencies and implementing corrective measures.
- Contributed to team onboarding and process training, improving team productivity and accuracy.
- Key Skills: Australian Taxation | Financial Data Analysis | Risk Control | Process Training | Excel Data Management
Process Advisor
Barclays Shared Services
07.2015 - 05.2017
- Delivered end-to-end customer care for Barclays Bank's retail financial products including credit cards and personal loans.
- Handled credit transaction disputes, managed chargeback processing, and coordinated with internal departments for timely resolution.
- Maintained accuracy and compliance with financial regulations and internal audit standards.
- Consistently achieved top ratings in customer satisfaction, quality assurance, and turnaround time.
- Actively supported process improvement initiatives to enhance efficiency and reduce customer escalations.
- Key Skills: Customer Service | Dispute Management | Banking Operations | Risk & Compliance | Process Quality
Associate
Wipro Ltd.
12.2014 - 06.2015
- Managed inbound customer queries for a domestic telecom process, resolving billing issues and service requests efficiently.
- Delivered excellent customer experience through effective communication and issue resolution, maintaining a high FCR (First Call Resolution) rate.
- Ensured accurate data entry and CRM updates while adhering to company policies and data security standards.
- Assisted with process improvements to enhance operational efficiency and call quality.
- Key Skills: Telecom Operations | CRM Management | Customer Handling | Quality Assurance
Customer Care Executive / Process Supervisor
Demensen IT Consulting Pvt. Ltd.
10.2013 - 04.2014
- Handled Payment Protection Insurance (PPI) and Debt Management processes for UK-based clients.
- Promoted from Customer Care Executive to Process Supervisor for outstanding performance and leadership skills.
- Supervised daily operations, monitored call quality, conducted team briefings, and provided training on compliance and communication standards.
- Developed performance reports and process documentation for management review, helping identify and close operational gaps.
- Improved customer satisfaction and process accuracy through effective team coordination and mentoring.
- Key Skills: Team Supervision | Financial Process Management | Quality & Compliance | Training & Performance Monitoring
Education
Master of Computer Applications (MCA) -
Greater Kolkata College of Engineering & Management
01.2013
Bachelor of Computer Applications (BCA) - undefined
B.P. Poddar Institute of Management & Technology
01.2010
Higher Secondary (12th) - undefined
Army Public School
01.2007
Secondary (10th) - undefined
Holy Cross School
01.2005
Skills
Excel (Advanced: PivotTables, VLOOKUP, Macros)
Certification
SAP ABAP Training, Futuresoft, 2014
Personal Information
Date of Birth: 11/12/88
Awards
Multiple Employee of the Month recognitions at PwC/Vialto Partners
Contact
+91-9810573982, +91-9831928519, sarkarabhishek27@gmail.com, sarkarabhishek27@icloud.com
Interests
Timeline
Senior Associate
Vialto Partners India
11.2024 - Current
Advanced Associate
PwC SDC Kolkata / Vialto Partners India
06.2019 - 10.2024
Associate
PwC SDC Kolkata
06.2017 - 05.2019
Process Advisor
Barclays Shared Services
07.2015 - 05.2017
Associate
Wipro Ltd.
12.2014 - 06.2015
Customer Care Executive / Process Supervisor
Demensen IT Consulting Pvt. Ltd.
10.2013 - 04.2014
Bachelor of Computer Applications (BCA) - undefined
B.P. Poddar Institute of Management & Technology
Higher Secondary (12th) - undefined
Army Public School
Secondary (10th) - undefined
Holy Cross School
Master of Computer Applications (MCA) -
Greater Kolkata College of Engineering & Management