ABHISHEK SAXENA
HDFC Bank
Indore
1
Language
1
Certification
18
years of professional experience
Seeking Top level assignments in Branch Banking Cluster Head / Area Head / Product Solutions with an organization of repute, preferably in Banking/ Financial sector in Madhya Pradesh
A result oriented professional offering over 18 years of strong, decisive executive leadership experience in well-known organizations with domain expertise Adept in managing business operations with focus on top-line & bottom-line performance and expertise in determining company’s mission & strategic direction as conveyed through policies & corporate objectives Expertise in maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention Demonstrated skills in customer relationship management with in-depth understanding of related formalities as well as transaction processing Acquired sound knowledge of managing sales & marketing operations of liabilities, assets & other bank products or services such as commodity loans, mutual funds, NFA, life & general insurance and third party products An effective communicator competent in implementing effective solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business Possess excellent analytical, problem solving & people management skills
Work History
Branch Manager (Assistant Vice President)
2 Years 4 Months- Lead the Staff of 12+ Personnel by implementing, Traning , Enagaging in Proactive Problem Solving , Ensuring Bank Compliance.
- Suprvise Staff in Operation such as Account Management, Customer Service , Financial Operation,Reporting & Analysis,Risk Management,Digital Banking & Technology.
- Monitor all balance & Deposits to ensure that all money in the bank accounted for the proper Procedure are followed at all times.
- Responsible For growing branch business and deposits annually through new customer acquisition, existing customer retention and ensuring coverage across all products & Services.
- Highlight :
- Increased branch Book Size From Rs 140 Crore to Rs 210 Crore By adding Rs 70 Crore in the last 2+ Years.
- Achieved 100% of Third party product targets year-on-year in Life Insurance , Health , General Insurance and Mutual Funds , SIP No.
- Sucessfully diverted 1/3 rd
- Physical tranasctions to digital channels in the last 2.5 years by proper customer onboarding, reducing branch footfall and improving operational efficiency.
- Pioneered HDFC Bank Home Loan business in Badnawar market through project approvals and builder lobby alignment, establishing a new milestone and sourcing opportunity.
Branch Manger (Chief Manager Grade)
4 Years 2 Months- Lead the Staff of 15+ Personnel by implementing, Training , Engaging in Proactive Problem solving , Ensuring Bank Compliance.
- Supervise Staff in operations such as Account Management, Customer Service, Financial Operations & other Bank Functions
- Monitor all balances & Deposits to ensure that all money in the bank accounted for the proper Procedures are followed at all times.
- Control & Recover the PNPA Accounts & Also Co-ordinate with NPA team For recovery of accounts.
- Highlights:
- Increase the Market Share 2 % in Last 19 months
- Increase the Profitability of Branch 31% YOY basis till Q3 FY 23-24.
- Increase the Liability as well as asset. Total book grow by 50 Crore till Q3 FY 23-24.
- Also My Team Staff Promoted under my Leadership.
Branch Operation Manger
11 Years 9 Months- Shouldering responsibility of the Branch Daily Operation, Process & Audit.
- Handling Team of PB-Sales & Branch Coax (For Achieving Branch Sales Target)
- Resolve the Customer complaints & Queries
- Monitoring A/c Activation & Depletion
- Control on the a/c closure
- Motivate the team members
- Handled Forex transactions at Branch Level.
- Leaded SLI,KGC,RIG groups and customer operations.
- Highlights:
- Handled full Branch Operations During Demonetization Drive.
- Worked with full due diligence and integrity .
- Achieved Break Even of the Branch within a year
- Assets target of the current financial year met..
- PB target achieved of the current financial year.
- TPP Target of the year met.
- Satisfactory rating of internal Audit .
Deputy Manager
12 Years 8 Months- Shouldering responsibility of sourcing saving accounts with IP Cheque of Rs. 1 Lakh as an NTB & current accounts with IP of Rs. 2 Lakhs for NTB from the branch as well as outside
- Creating portfolio of 125 groups and ensuring each group have to have minimum 2 clients
- Generating income of Rs. 80,000 pm from portfolio by selling income generating product
- Selling revenue products like FD, RD, Demat, HSL, Credit Cards, Insurance, Assets, etc. to the existing clients
- Providing personalized services to the clients; ensuring quality new acquisition on SA & CA for Resident/ Non-Resident
- Penetrating saving accounts on non-liability clients
- Administering activities like Depletion Control and utilizing sales resources (BDR/ COEX/ Asset Coordinator)
- Looking after sales of various credit card and also following up for activation; pitching for enhancement of Limit & Promoting Active Usage
- Undertaking activities like sales of:
- Third Party Products (TPP)-Insurance/ Mutual Funds
- Sales of Asset Product-PL, HL, AL, TWL, LAP, LAS & CC
- Managing corporate salary relationship with all the companies like Samudra Institute, The Cathedral Vidya School & Hilton, etc.
- Highlights:
- Generated 150 group customers & more than 260 accounts (saving + current + salary + NR) in 26 months
- Played a major role in doing Rs. 50 Lakhs insurance in 26 months
- Pivotal in managing 80 policies (3 policies per month)
- Qualified for Achievers Club for the month of Sept’12 and Oct’12
- Awarded with Star Award from HR in Nov’12
- Opened 50 new D-Mat, 25 ISA, Rs. 4 Crores Auto Loan & 50 Credit Card Accounts
- Administered activities like Internet/ Mobile Banking/E-Mail Registration/ TPT & SMS Banking
- Promoted awareness/education in branch lobby to customers
- Provided demo and counseling in the branch to customers
- Introduced birthday celebration activity for the team members and as a result enhanced team spirit & cooperation
- Significantly contributed in educating:
- Business Owners for increasing transactions to Current Account instead of Saving Account.
- Customers to file ITR on time, so that it can facilitate their hassle free loan approval
- Customers for Life/ Health insurance
- Qualified for Achievers Club for the month of Sept’12 and Oct’12
- Awarded with Star Award from HR in Nov’12
- Introduced my Portfolio in May 2012 (This is New Portfolio which is Create by me) & Current Size of the Portfolio is Rs.5.50 Crores.(Till Now)
- In 2nd December 2013 -I Promated as Deputy Manger.
Branch Manager
14 Years 11 Months- Lead the staff of 12+ Personnel by implementing, Training, Engaging in Proactive problem solving & Ensuring Bank Compliance .
- Supervise Staff in operations such as Account Management, Customer Service, Financial operations, & other bank Functions.
- Monitor all Balances & Deposits to ensure that all money in the bank accounted for the proper procedures are followed at all times.
- Highlights:
- Branch Achieved All Business & Audit Hygiene Parameter on 31st March 2019
- Getting 1st Ranking on Score Card on Dewas Cluster on 30th April 2019.
- MDRT MALAYSIA QUALIFIED ON 3RD Aug 2019.
- Highest no Govt & Institutional A/c Sourced in 2019-20.
- Situation Like Covid -FY 20-21 – Target achive By Branch in All Products .(CASA no, CASA Value , TPP & Assets)
- Also Staff Promoted .Promoted as Branch Manger of Petlawad.
- Also Experince of New Branch Launch . Currentely Petlawad.
- FY 20-21 – We open Prestigious Govt & Institutional A/c Like – MACT Court & Jila Sahkari Bank & Hospital & NBFC.
- Exposure of All Demogrophy of (Rural, Semi Urban & Metropolitan Market )
Sr. Relationship Manager
1 Year 11 Months- Accountable for dealing with existing clients of the organization for giving calls (forwarded through Research Team)
- Placed trade for equity/ derivative products by inbound or outbound calls; administered activities like revenue generation in terms of brokerage of trading
- Provided customer service and satisfaction in relation to settlement of transaction
- Maintained and nurtured customer relationship for increased avenue of business
- Led a team of Relationship Managers, Dealer & Business Development Representative for targeting of prospects (new account acquisition), nurturing leads (account up - sells), advisory services (trading tips) & developing and closing top sales prospects (renewals) for financial products
- Highlights:
- Instrumental in sourcing highest no. of accounts in the branch
- Adjudged as second major contributor in revenue generation in the branch.
- Managed a team of Relationship Managers, Dealers & Business Development Representatives for achieving business targets (new account acquisition), nurturing of leads (account up - sells), providing advisory services (trading tips), developing and closing top sales prospects (renewals) for financial products.
- Achieved highest number of A/C sourcing in the branch.
- Instrumental in generating 2nd highest revenue for the branch.
- Successfully generated revenues worth Rs.1.5 Lakhs & Rs.1.6 Lakhs in Jan’10 & Oct’10 respectively.
- Opened 110 A/c (equity, commodity & currency) during the tenure.
- Awarded Best Branch Operation Manger in Cluster July 17.
Relationship Manager
1 Year- Accountable for handling investments & loan products of company
- Responsible for generating & converting lead for those products
- Handled existing customers of the company & assisted in undertaking activities related to cross selling
- Generated new customers for the company by making cold calls & visiting prospective clients through references
- Maintained customer loyalty & increased references
- Provided effective solutions to their financial goals through Portfolio Management
- Assisted in generating revenue for the company by maintaining long term relationship with the customer.
- Highlights:
- Pivotal in converting one lead for many products
- Efficiently achieved monthly sales targets every time
- Took part in cross functions of the company
- Converted one or more lead for many products.
- Achieved sales targets every month.
- Took part in cross functions of the company.
- Successfully managed to collect:
- Tata Capital Debenture amount worth Rs. 45 Lacs in Feb’09.
- Tata Motors Fixed Deposit amount worth Rs. 75 Lacs in Mar’09 & Apr’09.
- Religare Infrastructure Mutual Funds amount worth Rs. 50 Lacs in Jun’09.
- Generated revenue of Rs. 1.3 Lacs in Jul’10.
Education
MBA - Marketing & Finance
B.Sc. - Computer Science
Skills
Well versed with MS DOS
Windows 98/2000/XP
Web Designing (HTML)
MS-Office
Corel Draw
PageMaker and Internet Applications
Branch operations
Branch operations management
Customer service
Customer relationships
Certification
- Manual Account & Tally Course from Commerce Academy, Indore
- C Programming Course From CEDMAP IT Academy, Indore
- Certified in Derivative Module & Capital Market Module of NCFM
- Certified in AMFI (Association of Mutual Funds of India)
- Certified in IRDA
EXTRACURRICULAR ACTIVITIES
Secured 2nd prize at: District Level Quiz Contest in 2000 Science Model Competition in 1995 Secured 2nd prize at: District Level Quiz Contest in 2000 Science Model Competition in 1995
Languages
Hindi, English & Marathi
Timeline
Branch Manager (Assistant Vice President)
HDFC Bank
04.2024 - CurrentRead More
Branch Manger (Chief Manager Grade)
ICICI Bank
06.2022 - CurrentRead More
Branch Operation Manger
HDFC Bank
11.2014 - CurrentRead More
Deputy Manager
HDFC Bank
12.2013 - CurrentRead More
Branch Manager
HDFC Bank
09.2011 - CurrentRead More
Sr. Relationship Manager
Religare Securities Ltd.
09.2009 - 08.2011Read More
Relationship Manager
ICICI Securities Ltd.
09.2008 - 09.2009Read More
Shri Vaishnav Institute of Technology & Science, Devi Ahilya University
MBA from Marketing & Finance
Read More
MB Khalsa College, Devi Ahilya University
B.Sc. from Computer Science
Read More
PERSONAL DETAILS
- Date of Birth: 19th November 1983
- Languages Known: Hindi, English & Marathi
- Married: Wife & 2 Son.
- Permanent Address: 8-AK1, Secheme No. 71, Behind Guamsta Nager, Indore -452009
CRICKET MUSIC READING CONSULTING
My hobbies include cricket, music, and reading, which keep me active, creative, and curious. Alongside this, I have a keen interest in consulting on new business ideas and exploring innovative ways to create value.