Summary
Overview
Work History
Education
Skills
Timeline
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Abhishek Sen

Abhishek Sen

Nagpur

Summary

Customer-focused Key Account Manager and Customer Success professional with 5.6 years of experience across the SAAS, IOT and Telecom industries. Proven track record of driving business growth, building strategic client relationships, and ensuring post-sales success through proactive engagement. Adept at aligning technology solutions with business goals, leading cross-functional collaboration, and managing change and compliance processes. Strong in CRM platforms, customer onboarding, and retention strategies that deliver consistent value.

Overview

6
6
years of professional experience

Work History

Customer Success Manager (Freelance)

Jeeva AI
Pune
03.2025 - Current
  • Successfully onboarded and scaled 20+ clients, reducing time-to-value by 30% through structured implementation frameworks.
  • Maintained client retention by building strategic relationships, and delivering proactive support.
  • Identified upsell opportunities and collaborated with sales to drive a 20% revenue growth from existing accounts.
  • Translated customer feedback into actionable product insights, influencing roadmap priorities and reducing churn.

Business Solution Account Executive

Kinetic Wireless (Roger Communication)
Toronto
02.2024 - 02.2024
  • Led onboarding and success plans for key accounts to ensure early adoption, high engagement, and reduced churn.
  • Built and nurtured strategic relationships with customers across the North American enterprise segment.
  • Negotiated and closed contracts worth, on average, $50,000 per client.
  • Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
  • Conducted in-depth market research on SaaS and telecommunications industries to inform solution positioning.

Senior Consultant/ Account Manager

Bell
Mississauga
10.2023 - 02.2024
  • Provided strategic guidance to clients on operational best practices, driving measurable business improvements.
  • Collaborated with customers to uncover needs, tailor solutions, and successfully close deals.
  • Surpassed sales targets by achieving 110% of the quota while maintaining 100% client satisfaction.
  • Designed customized solutions based on client analysis, resulting in increased retention and account growth.
  • Led regular account reviews to assess performance, uncover improvement areas, and plan future growth strategies.

Account Executive

TELUS
Toronto
03.2022 - 10.2023
  • Improved client retention from 52% to 95% by implementing structured engagement and onboarding practices.
  • Closed annual deals exceeding $700,000, while negotiating terms that benefited both clients and internal stakeholders.
  • Managed pipeline visibility and sales forecasting via Salesforce, enabling consistent quota delivery.
  • Shortened the sales cycle by qualifying leads with effective prospecting and client fit assessments.
  • Acted as a trusted post-sale advisor, ensuring alignment between customer expectations and product delivery.
  • Monitored account health and usage patterns to trigger timely check-ins and support interventions.
  • Promoted IoT solutions including TELUS Fleet Management, helping clients optimize operations through real-time vehicle tracking and performance analytics.

Account Manager

Lifestyle Communication Ltd
Pickering
10.2019 - 01.2022
  • Consistently exceeded sales quotas by 160%, generating over $640,000 in new business annually.
  • Enhanced client satisfaction through proactive issue resolution and tailored service delivery in high-volume regions.
  • Designed success frameworks for high-value accounts, aligning KPIs with service delivery to drive long-term engagement.
  • Used HubSpot CRM to manage pipelines, forecast revenue, and optimize the end-to-end customer journey.
  • Collaborated cross-functionally to ensure seamless onboarding, support, and value realization for clients.

Education

Post Graduate Degree - International Business Management

Durham College
Oshawa, ON, Canada
01.2020

Bachelors - Business Administration

Nagpur University
01.2017

Skills

  • Client Relationship Building & Retention
  • CRM Tools: Salesforce, HubSpot, ZOHO
  • Pipeline Management & Sales Strategy
  • Contract Negotiation & Closing
  • Cross-Selling & Upselling
  • Data Analysis & Reporting
  • Lead Generation & Prospecting
  • Presentation & Communication

Timeline

Customer Success Manager (Freelance)

Jeeva AI
03.2025 - Current

Business Solution Account Executive

Kinetic Wireless (Roger Communication)
02.2024 - 02.2024

Senior Consultant/ Account Manager

Bell
10.2023 - 02.2024

Account Executive

TELUS
03.2022 - 10.2023

Account Manager

Lifestyle Communication Ltd
10.2019 - 01.2022

Post Graduate Degree - International Business Management

Durham College

Bachelors - Business Administration

Nagpur University

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