Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Interests
Timeline
Manager

ABHISHEK SHARMA

Manager
Jaipur

Summary

CFA, Lean Six Sigma Green Belt Certified Manager with 11.6 years of experience in P2P, O2C, Fixed Assets Accounting, Customer Management, People Management, US Transition and Operational Reporting with proven track record in resolving customer issues, training & development and transaction processing. Strong multi-tasked able to manage multiple projects with complete accuracy and professionalism. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent mentor with exceptional management abilities and results-driven approach.

Overview

11
11
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Manager

Genpact
03.2020 - Current
  • Successfully transitioned two US processes across multiple work types for 8 FTEs including preparation of SOPs, Process Maps, KT trackers, Ramp up plan creation etc
  • Preparation of Ops – Performance Report, Daily/Weekly unapplied Cash suspense report, Open item report, Suspend report at client level, Monthly Dashboard across all areas of process
  • Provide support to SOX team & periodic assessment of all internal controls
  • Managing Policyholders active/termination/cancelled status, Unapplied cash within the department, AR aging by researching and resolving collection and billing issues, Employee's training status at Genpact and Client level
  • Maintaining Lockbox/Wire tracker, Returns/Reversal/Refund tracker, Escalation/Appreciation/Leave tracker, Employees ID activation/deactivation tracker, Cross-Production & Cross Training tracker for team members
  • Reviewing Process Macro's regularly and involve with RPA team for automation
  • Responsible for managing multiple client mailboxes, AHT baseline and involve in FTE calculation; Preparing and uploading monthly PKT's and VIC for team members
  • Handling daily, weekly & monthly calls with clients on process related queries
  • Involved in monthly DSO calculation, KPI file preparation
  • Managing team size of 34 Trained employees including hiring, daily allocations

Lead Assistant Manager

EXL Services Pvt. Ltd
05.2016 - 11.2019
  • Preparation of Monthly Dashboards for P2P, Performance Metrics report for P2P, Weekly Status Reports for Buy creation, pending and cleared Invoices, Discrepancy Analysis Report for Account team, Bundled/Unbundled trackers, Unbilled invoices report
  • Vendor and Customer Reconciliation for US & Canada vendors; Co-ordinate with vendors for missing/revised invoices
  • Maintaining Update, Exception & Escalation tracker for process
  • Assisted Onshore Team with month end processing including account reconciliations
  • Strengthened company's vendor and client's relations by continuously corresponding with vendors via phone, email or written communication
  • Work with internal and external auditors during reviews and audits to ensure full cooperation from accounting staff and compliance with all qualified requests
  • Continuously reviewing and managing team performance through Efficiency & Quality trackers; Monthly preparation of P4P data of team members
  • Managed 16 Trained employees including hiring, daily allocations; Monthly 1-0-1, Appraisal Discussions and Feedback session with all team members

Team Lead

IBM India Pvt. Ltd
02.2013 - 10.2015
  • Capitalization/disposal process/partial retirement of assets
  • Intercompany/Intra-company asset Transfers & IM Order Creations
  • Project and IM Order Settlement
  • Running Depreciation and preparation of Depreciation Fluctuation Analysis
  • Processing FI Check Requests
  • Payment Run (Wire/Regular Payment Run)
  • Check Research (Stop Pay, Void, Reissue)
  • Managed records of cancelled checks and tracking of Vendor payments
  • Preparation of monthly reconciliation report for T&E and Pro-card
  • Responsible for Vendor Creation and Vendor Amendment
  • Vendor Reconciliation
  • Follow up with vendors for SSN numbers, W9 Form and Bank details etc
  • Support Invoice Processing team with vendor invoices related issues
  • Handling critical e-mails and prompt response on all vendor related queries

Process Associate

Genpact
12.2010 - 02.2013
  • Classification of Invoices
  • Work allocation/assigning on the basis of criticality/aging invoices
  • Processing all type of vendor's invoices like PO, NON-PO, Credit Memo, Utilities
  • Managed the accurate and timely processing up to 5,000-6000 invoices per month
  • Creation of Purchase Requisition and Purchase Order
  • Material and GRN creation in PO
  • GR/IR Reconciliation on month end
  • Preparing Weekly Report for PO/PR creation and sent to Onshore team

Education

12th -

St Xavier Jr./Sr. School
04.2006 - 03.2007

B.Com -

Delhi University
07.2007 - 04.2010

Chartered Financial Analyst -

ICFAI
12.2011 - 11.2014

Master of Investment and Financial Analysis -

ICFAI
12.2011 - 11.2014

Skills

    Operations Management

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Certification

Awarded Genpact GB Certification

Accomplishments

    Promoted as Manager in Genpact; Promoted as Lead Assistant Manager in EXL; Promoted as Team Leader in IBM; Got Client, Silver, Bronze, Spot awards in Genpact; Got best Supervisor & Team award in EXL; Got best performer award in IBM


Software

SAP

Salesforce

AS400

CashPro

DDS

Content Manager

MS Office

PowerBI

Interests

Listening music

Travelling

Timeline

Manager

Genpact
03.2020 - Current

Lead Assistant Manager

EXL Services Pvt. Ltd
05.2016 - 11.2019

Team Lead

IBM India Pvt. Ltd
02.2013 - 10.2015

Chartered Financial Analyst -

ICFAI
12.2011 - 11.2014

Master of Investment and Financial Analysis -

ICFAI
12.2011 - 11.2014

Process Associate

Genpact
12.2010 - 02.2013

B.Com -

Delhi University
07.2007 - 04.2010

12th -

St Xavier Jr./Sr. School
04.2006 - 03.2007

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ABHISHEK SHARMAManager