Abhishek Sharma
Business Process Lead
Indore
Summary
Comprehensive experience in the arena of: Vendor and Finance Operations, Vendor Training, Vendor Onboarding, Insurance Back End Operations and Business Development
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
TATA CONSULTANCY SERVICES
Indore
09.2021 - Current
- Worked with Manpower Group in Vendor master Set-up
Business Analyst
TATA CONSULTANCY SERVICES
Indore
07.2020 - 08.2021
- Region: MENA (Middle East North Africa)
- GR/IR reconciliation
- Approval of NPO invoices according to FIKO table
- Approval of Down payment entries
- Reconciliation of vendor statement
- Duplicate analysis through CCM tool
- Debit balance control
- Baseline date and payment terms controls
- Manual release of blocks controls
- Audit of the processed invoices
- Analysis of early payments & Duplicate Audit (DAT)
- Handling urgent payment mailbox & processing the critical payments
- Handling perked and blocked invoices follow up
- Handling escalations through normal mailbox
- Handling client calls
- Preparing RCA to different escalations
- Handling month end accrual accounting
- Bulk clearings through F-44 for all direct debit Payments
- POT analysis reports
Transportation Specialist
Amazon India Pvt. Ltd
08.2019 - 03.2020
- Working in the team which is the central nodal point responsible for exception management across PAN India and providing training to the new hires and handling central team as a lead
Senior Vendor Operations Associate
Amazon India Pvt. Ltd
Bangalore
04.2019 - 08.2019
- Responsible for payments for CT NOW vendors
- Publishing daily/weekly trackers to streamline vendor payments
- Resolving vendor issues related to invoices and payments
- Training vendors on Amazon processes and tools
- Submitting daily and weekly trackers to track Vendor related payment issues and grievances
- Shrinkage and Margin Analysis on a weekly and Monthly basis.
Senior Vendor Operations Associate
Cloudtail India Pvt. Ltd
03.2018 - 03.2019
- Responsible for payments for CT NOW vendors
- Publishing daily/weekly trackers to streamline vendor payments
- Resolving vendor issues related to invoices and payments
Associate
DXC Technology, CSC India Private Limited
10.2016 - 03.2018
- Subject Matter Expert in Monumental Life Insurance Transamerica Capital Management, ADMS business areas for US, Canada and Latin America markets
- Analyzing and indexing incoming service requests and routing them to appropriate queues to ensure timely settlement
- Achieving delivery targets – utilization, efficiency, quality, productivity & billing numbers
- Preparing reports for review for higher leadership team
- Coordinating with local and global teams for achieving service levels
- Resolving customers’ and business partners’ queries
- Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the
- Improving productivity and quality of team in handling and resolving customer service requests and escalations
- Associates on improvements and achieving higher customer satisfaction metrics
- Identifying automation opportunity through robust monitoring process
Business Analyst
Genesis Technologies
04.2016 - 10.2016
- Responsible for QA testing which involved smoke testing, functional testing and regression testing
- Updating and reporting issue tracker to software developers and business partners
Business Development Executive
Soft Byte InfoTech
06.2015 - 03.2016
- Responsible for online bidding and generating revenue by going through customer requirements and matching with team skills
- Coordinating between customers and development teams, updating customers on project deliverables in daily, weekly and monthly reports - Single point of contact for more than 20 customers
Education
Master of Computer Applications - Computational Science
School of Computer Science &IT
Indore 06.2012 - 05.2015
Skills
Good knowledge of working inundefined
Timeline
TATA CONSULTANCY SERVICES
09.2021 - Current
Business Analyst
TATA CONSULTANCY SERVICES
07.2020 - 08.2021
Transportation Specialist
Amazon India Pvt. Ltd
08.2019 - 03.2020
Senior Vendor Operations Associate
Amazon India Pvt. Ltd
04.2019 - 08.2019
Senior Vendor Operations Associate
Cloudtail India Pvt. Ltd
03.2018 - 03.2019
Associate
DXC Technology, CSC India Private Limited
10.2016 - 03.2018
Business Analyst
Genesis Technologies
04.2016 - 10.2016
Business Development Executive
Soft Byte InfoTech
06.2015 - 03.2016
Master of Computer Applications - Computational Science
School of Computer Science &IT
06.2012 - 05.2015
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