Abhishek Sharma
.
B-54 A Vishwas Park Uttam, Nagar, New Delhi
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Language
Work History
Research Analyst
AIG Business Solutions (P) Ltd.
Gurugram
12.2020 - 07.2021
- Created visualizations to present research data and findings to stakeholders.
- Analyzed large volume of data to identify patterns, trends and correlations.
Sr. Representative, Operations
Concentrix
Gurugram
09.2021 - 01.2023
- Resolved issues through careful research and follow-up with customers.
- Interacted with customers regularly to maintain and enhance relationships.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
Customer Service Teammate
Taskus
Gurugram
01.2023 - Current
- Handled day-to-day customer contact via chat and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Commerce (BCOM - Accounting And Business Management
DELHI UNIVERSITY
New Delhi 12th -
CBSE Board
New Delhi 10th -
CBSE Board
New Delhi Skills
Key stakeholder relationship building
undefinedTimeline
Customer Service Teammate
Taskus
01.2023 - Current
Sr. Representative, Operations
Concentrix
09.2021 - 01.2023
Research Analyst
AIG Business Solutions (P) Ltd.
12.2020 - 07.2021
Bachelor of Commerce (BCOM - Accounting And Business Management
DELHI UNIVERSITY
12th -
CBSE Board
10th -
CBSE Board
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