Mohita Sharma
Immigration Consultant
Bengaluru
Summary
Seeking a role in a growth-oriented and challenging environment where I can enhance and utilize my skills and knowledge to contribute to organizational and personal growth.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Immigration Consultant
Capgemini Technology Services
03.2022 - 06.2023
- The Transfers and New Hire Team receives requests for processing work visas, employment passes, and dependent visas via SharePoint.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
- Enhanced client satisfaction by providing personalised immigration consultation and guidance.
- Collaborated with legal teams to ensure compliance with immigration rules and regulations during application preparation.
- The H1B visa is available to individuals.
- Conducting the review process of end-to-end documents for visa processing
- Handle renewals according to the validity of employees' visas.
- Managing the process of LCA for onshore employees
Senior Process Consultant
Y Axis Overseas Career Consultant
07.2018 - 04.2020
- rovide clear and accurate information to the clients based on the current immigration & visa laws and policies
- Interview all clients and handle applications to determine client eligibility
- Advice on the overseas options available, seasonable the candidates &the family make an educated choice and the right decision
- Provide advisory and support services to the clients over the phone and Email
- Guidance on document requirements, visa services, and educational assessments.
- Supervise the completion of all relevant visa and immigration documents and ensure that they are received within the time limits by the government
- Review and ensure that all information provided by clients is accurate and correct, as well as prepare and check legal documents
- Manager E-cords of clients with the highest levels of confidentiality and discretion
- Document process systems and ensure process deliveries are met
- Handling client escalation calls and emails and retaining the client by suggesting possible options based on the profile
- Achieve excellent customer service by responding to client queries
- Key Accomplishments: Joined as a 'Consultant' and got promoted to 'Senior Consultant' right after 08 months of joining
- Received many times the 'Y-Axis Best Consultant Award', based on my performance
- Received the highest client testimonials in a month
- Received many appreciation emails from my manager and director.
- Drove innovation within the company by researching industry trends and incorporating cutting-edge technologies into existing processes.
Customer Care Executive
Teleperformance
08.2016 - 10.2017
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- The ability to truly listen to customers is crucial to providing outstanding service for several reasons
- Achieve excellent customer service by responding to client queries
- Build client relationships and ensure client satisfaction through prompt delivery and service.
- Effectively addressing customer concerns, complaints, or requests for information promptly and professionally.
- Having a deep understanding of the company's products or services to provide accurate information and guidance to customers.
Education
B.COM -
OPJS University Churu, Rajasthan
Intermediated 10+2 - undefined
Bhartiya Shishu Niketan School, Kota
S.S.C 10th - undefined
Bhartiya Shishu Niketan School, Kota
Skills
- Proficient in MS Office applications, including MS Word, MS PowerPoint, and MS Excel
- Implemented innovative strategies to enhance customer experience, resulting in a 25% increase in customer satisfaction ratings and a 10% boost in customer retention
- Orchestrated seamless coordination with departments and teams across Pan India, managing leads generated from a diverse range of business activities, showcasing my ability to handle complex projects and work collaboratively
- Demonstrates strong analytical and communication skills
- Focuses on collaboration, relationship building, and conflict resolution
- Demonstrates flexibility, a willingness to learn, and the ability to handle change
Disclaimer
I hereby declare that the above information and facts stated are true and correct to the best of my knowledge and belief.
Timeline
Immigration Consultant
Capgemini Technology Services
03.2022 - 06.2023
Senior Process Consultant
Y Axis Overseas Career Consultant
07.2018 - 04.2020
Customer Care Executive
Teleperformance
08.2016 - 10.2017
B.COM -
OPJS University Churu, Rajasthan
Intermediated 10+2 - undefined
Bhartiya Shishu Niketan School, Kota
S.S.C 10th - undefined
Bhartiya Shishu Niketan School, Kota
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