Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Keyskillset
Languages
Timeline
Generic

Abhishek Sharma

Jaipur

Summary

Handling 45 team members. Excellent relationship-building, multitasking, and decision-making skills. Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing production and customer satisfaction. Organized and dedicated to streamlining procedures.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Manager – Mortgage Service

Infosys
Jaipur
08.2021 - Current
  • Managing 45 team members
  • Reporting-Provide daily, weekly, monthly dashboards report to client as well as to internal stakeholders.
  • Established processes for monitoring customer satisfaction levels.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensured compliance with safety regulations and company policies.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Manager – Financial Operations

Genpact
Jaipur
12.2005 - 08.2021
  • Leading an operational delivery team of 30 members in asset finance, monitoring their performance, training, providing feedback, planning their growth and development
  • Daily monitoring, allocating and assigning work from multiple Wells Fargo (formerly GE Capital) asset finance programs
  • Risk analysis by MIS creation and reporting to adhere to Compliance and Governance guidelines for transaction processing of various Lease and Loan transactions via dashboards and performance metrics.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Delegated work to staff, setting priorities and goals.

Education

Bachelor of Commerce -

Agra University
India
01.2007

Skills

  • Lean Certified
  • Excellent articulation in written and spoken English
  • Quality assurance for operational performance
  • Data Analytics for the business metrics
  • Customer Relationship Management
  • Hands-on experience on Eco Systems like Mainframe PMS, Infolease, Siebel Sales and Service and Pricing Software Super Trump
  • Proficient in MS-Office tools (Outlook, Excel, PowerPoint, and MS word)
  • SOP preparation and design and document processes on Word, Adobe, MS Visio and PowerPoint
  • Staff Supervision
  • Compliance understanding

Certification

  • Successfully Completed Business Etiquette Training from Genpact.
  • Successfully Completed Certification “Trained the Trainer” from Genpact.
  • Simple lean Certified from GE Capital.
  • 1 Star Lean Certified from Genpact.
  • Several online Trainings completed from Genpact.

Accomplishments

  • Ensured successful integration from PMS to Infolease platform during the transfer of business from GE Capital to Wells Fargo.
  • Transitioned Syndication Capital Market Booking process from US to India remotely and set up the process over here.
  • 2007 and 2008 Top Performer Award for Booking volume and accuracy, along with providing support to teams across all programs.
  • Multiple leadership awards for Customer Centricity and team performance.
  • Received individual GOLD, SILVER and BRONZE awards for Good performance throughout the tenure with Genpact.

Keyskillset

  • Lean Certified
  • Excellent articulation in written and spoken English
  • Quality assurance for operational performance
  • Data Analytics for the business metrics
  • Customer Relationship Management
  • Hands-on experience on Eco Systems like Mainframe PMS, Infolease, Siebel Sales and Service and Pricing Software Super Trump.
  • Proficient in MS-Office tools (Outlook, Excel, PowerPoint, and MS word).
  • SOP preparation and design and document processes on Word, Adobe, MS Visio and PowerPoint

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Assistant Manager – Mortgage Service

Infosys
08.2021 - Current

Manager – Financial Operations

Genpact
12.2005 - 08.2021

Bachelor of Commerce -

Agra University

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Abhishek Sharma