Abhishek Sharma
Lucknow
Summary
Systematic professional with several years of experience streamlining information technology systems. Providing technical support, maintaining IT systems and assisting with network configuration. Strengths include problem-solving, time management and the ability to work well within diverse teams. Have contributed to improving IT efficiency and streamlining operations in previous roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Executive
City Montessori School
Lucknow
11.2021 - Current
- Addressed technical concerns of faculty, students, and administration for smooth IT operations.
- Delivered instructional guidance on implementing AI educational technologies including ChatGPT.
- Enhanced efficiency through effective deployment of ERP software.
- Enhanced student learning by leveraging Google Classroom, Tata ClassEdge, and digital tools.
- Coordinated and executed online gatherings via Zoom, Google Meet, and Microsoft Teams.
- Ensured efficient IT functioning by diagnosing and repairing hardware-software problems.
- Procured IT resources for strategic and operational computing requirements.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Conducted I.T. training sessions on multiple instructional techniques for educators and support staff.
IT Executive & Office Coordinator
Paramount Coaching Centre Pvt. Ltd
Delhi
08.2014 - 08.2017
- Provided technical assistance to streamline office tasks.
- Directed management of multiple exam-oriented portals such as those catering to Banking and SSC tests.
- Facilitated remote troubleshooting sessions to resolve technical issues.
- Enhanced system efficiency to optimize performance.
- Streamlined processes through effective management of technical documents and training.
Kiosk Supervisor (IT Support)
CBSL Group
Lucknow
10.2012 - 02.2014
- Acted as on-call IT troubleshooter addressing network and hardware malfunctions in banking kiosks.
- Conducted regular maintenance for improved efficiency.
- Streamlined kiosk processes through expert technical troubleshooting.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Trained employees on how to use the kiosk systems and equipment.
Education
B.C.A. - Computer Applications
Rama Institute of Higher Education
Bijnor, UP01-2015
Intermediate (ISC Board) -
Dabble College
Lucknow01-2010
High School (ICSE Board) -
Dabble College
Lucknow01-2008
M.Sc. (IT) - Information Technology
Manglayatan University
Aligarh, UPSkills
- IT Project Coordination & Management
- AI Tools Implementation (ChatGPT, Gemini, Co-Pilot)
- System Troubleshooting & Maintenance
- E-Learning Solutions
- Expertise in Google Workspace & Microsoft 365
- Technical Support & Training
- Team Leadership & Collaboration
- Cybersecurity Awareness
- Hardware and Software Setup
- IT Asset Oversight
- Enterprise architecture
Certification
- Advanced ChatGPT & AI Prompt Engineering - AI for Techies
- IT Support & Helpdesk Essentials
- Digital Transformation with AI
- AI in Education & Learning Platforms
Hobbies and Interests
- Exploring and Learning New Technologies
- Badminton
- Swimming
- Listening to Music
Timeline
IT Executive
City Montessori School
11.2021 - Current
IT Executive & Office Coordinator
Paramount Coaching Centre Pvt. Ltd
08.2014 - 08.2017
Kiosk Supervisor (IT Support)
CBSL Group
10.2012 - 02.2014
B.C.A. - Computer Applications
Rama Institute of Higher Education
Intermediate (ISC Board) -
Dabble College
High School (ICSE Board) -
Dabble College
M.Sc. (IT) - Information Technology
Manglayatan University
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