ABHISHEK SHARMA
Gwalior
Summary
Guidewire ClaimCenter Production Support Engineer.|1 year, 9 months of experience.|Skilled in Gosu Script Execution, Web Service Monitoring, Incident Management, Root Cause Analysis, Defect Handling, and User Story Validation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Programmer Analyst
Cognizant Technology Solutions
Gurugram
2024.09 - Current
- Developer of the Claim Center Production Support team for a U.S.-based insurance company dealing with root cause analysis and fixes.
- Working on the financials group of Claim Center.
- Dealing with all transactions and critical financial issues, debugging errors, and managing inbound and outbound flow from different integrations.
- Synced up the transaction flow between integrations. Maintaining out-of-balance transactions, Guidewire jobs, and Spring Batch jobs using database queries and Gosu script execution.
- With root cause analysis and fixes of all defects and recurring issues, we brought down tickets by 30%.
Programmer Analyst Trainee
Cognizant Technology Solutions
Gurugram
2023.09 - 2024.09
- Learning Guidewire, PCF, Claim Center, and Policy Center configuration. API frameworks, HTML, CSS, JavaScript, XML, JSON, SQL and the insurance domain.
- Worked with different teams to solve user stories and incidents for data validation.
Education
Master of Computer Applications - Computer Applications Development
Amity University
Gwalior, Madhya Pradesh, India2023-07
Bachelor of Science - Computer Science
Jiwaji University
Gwalior, Madhya Pradesh, India2021-07
Skills
- Gosu scripting
- SQL querying
- Web service integrations
- Claim Center
- Guidewire configuration
- Team collaboration
- Root cause analysis
- Debugging errors
- Database monitoring
- Cross-functional collaboration
- Udeploy, Rally
- Soap UI
Certification
- AWS Cloud Practitioner
- SQL for beginners: Learn SQL using MYSQL and Database design
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Accomplishments
- Gold medal for academic excellence
- NCC C certificate
Timeline
Programmer Analyst
Cognizant Technology Solutions
2024.09 - Current
Programmer Analyst Trainee
Cognizant Technology Solutions
2023.09 - 2024.09
Master of Computer Applications - Computer Applications Development
Amity University
Bachelor of Science - Computer Science
Jiwaji University