Abhishek Sharma

City Launch & Operations – Fast Deliverywala (Mumbai) (Mid-Feb 2025 – June 2025)

• Appointed as the first city representative for Mumbai, managing both demand generation and supply onboarding.
• Allocated 3 days/week to demand activities (lead generation, client meetings) and 2 days/week to supply onboarding.
• Onboarded 898 drivers within 4 months, rapidly expanding delivery capacity.
• Acquired and onboarded 2,000+ shops and industrial clients for express delivery services.
• Managed end-to-end hiring for team expansion, including screening, onboarding, and training.
• Oversaw supply operations, demand operations, telesales, and client relationship management, ensuring smooth coordination between teams.

• Launching Mumbai region as headquarters
• Establishing new market, finding opportunities to associate with Top doctors
• Creating digital awareness and developing business by offering virtual care team to Gynecologist and IVF specialist hospitals and clinics
• Performance Monitoring Establishing and tracking key metrics to measure the effectiveness of growth strategies
• Doctor Acquisition, Retention, and Reactivation Ensuring a steady and engaged network of doctors
• Build and maintain strong relationships with doctors
• Identify areas for improvement and implement strategies to enhance performance
• Provide solutions to challenges and obstacles encountered during projects

Customer Marketing & Demand Growth (User/Partner Acquisition & City-Level GTM)

• Led city-level marketing initiatives, growing the user base by 15–20% through hyperlocal campaigns and offline activations.
• Planned and executed localized marketing strategies to boost brand awareness and drive growth in high-potential micro-markets.
• Used user and partner feedback to refine go-to-market plans, improving acquisition and retention efficiency.

Team Management & Leadership

• Managed 3 team leads and 24 executives.
• Guided and trained the team to improve productivity and achieve targets.
• Built strong relationships with partners and stakeholders to support business goals.

Supply (Operations & Fulfillment)

• Increased Mumbai’s active partners by 36% and reduced rejection rate from 48% to 31% through improved onboarding.
• Introduced a Recognition & Rewards program to boost partner motivation.
• Balanced supply and demand for better fulfillment rates and service reliability.

• Company Overview: (Westernline,Mumbai)
• Team Management (Reported By 8 Executive)
• City expansion
• Customer acquisition, retention and reactivation
• Key account management, strategy
• Achieve business expansion targets through effective team leadership and lead generation efforts
• Manage client relationships and ensure customer satisfaction
• Provide coaching and training to team members
• (Westernline,Mumbai)

• Company Overview: (Westernline,Mumbai)
• Conducted supply and demand management and business expansion activities
• Developed and implemented expansion strategies and logistics management
• Generated leads and worked on B2B sales activities
• (Westernline,Mumbai)

• Lead a team in B2B and B2C marketing strategy, change management, and process improvement
• Developed and implemented coaching and supervisory skills to improve team performance
• Key account management

• Company Overview: (Westernline,Mumbai)
• Cold callings to partner
• Client related issue resolution
• Acquiring customers retaining and expanding the existing base
• (Westernline,Mumbai)

• Key account management and acquisition
• B2B marketing activities and sales
• Conducted QR sales
• EDC sales
• Sold insurance products and achieved sales targets
• Cold calling and lead generation

• Company Overview: (Westernline,Mumbai)
• Conducted logistics demand and supply chain management activities
• Generated leads and developed new business opportunities
• (Westernline,Mumbai)