Hi, I’m
Abhishek Sharma
Sales Manager
Seoni Malwa
Summary
An enthusiastic & high energy driven professional with 16+ years of experience in DTH & Water purifier as ASI, Business Manager, TSM, MIS along with BPO & C&F.
Overview
13
years of professional experience
2
Languages
Work History
Reliance Jio
Jio Center Home Lead
08.2024 - Current
Job overview
- Sales and Service Management: Oversee end-to-end sales operations to drive revenue growth and ensure customer satisfaction. Manage after-sales service activities, ensuring prompt resolution of service requests and maintaining high service standards.
- Customer Acquisition and Complaint Management: Lead initiatives for acquiring new customers through targeted outreach and relationship-building strategies. Handle customer complaints and escalations effectively, ensuring timely resolution and continuous improvement in customer experience.
- Team Leadership and Performance Management: Manage and mentor a team of sales and service professionals, fostering a high-performance culture. Conduct regular reviews – daily, weekly, monthly, and quarterly – to monitor KPIs, provide feedback, and identify improvement opportunities.
- Market Expansion and Location Development: Identify potential markets and new areas for business expansion. Liaise with local authorities and stakeholders to obtain necessary permissions for new site development.
- Partner and Distribution Network Management: Onboard and manage channel partners and distributors to enhance market penetration. Explore new partnership opportunities and drive initiatives for business growth through the partner ecosystem.
- Project Leadership: Lead and manage strategic business projects such as JAS (Joint Area Survey), JAT (Joint Area Testing), and HSP Light One, ensuring successful implementation and alignment with organizational goals.
Airtel Digital TV
Business Manager
01.2023 - 05.2024
Job overview
- Sales & Service Operations: Manage all sales and service-related issues for over 230+ retailers and 3 distributors in the Raigad district, ensuring seamless coordination between retail and distribution channels. Ensure timely resolution of service requests and escalations for retailers, partners, field officers (FOS), and customers, maintaining high service quality and satisfaction.
- Distribution and Inventory Management: Ensure timely execution of AV Primary and Lapu Primary as per company standards and market demand. Maintain healthy secondary sales (AV & Lapu) by monitoring distributor stock levels and aligning with real-time market requirements. Identify distribution gaps and implement corrective actions to enhance sales performance and service coverage.
- Customer Base and Revenue Growth: Drive new customer acquisitions, ensuring prompt demo installation and activation as per customer requirements. Strengthen relationships with existing customers by offering customized solutions, long-duration plans, and timely support—resulting in positive Net Add and revenue retention. Promote and execute serve-to-sale strategies to enhance long-term customer value and network stickiness.
- Market Development & Retail Engagement: Actively manage retail markets by educating retailers on new offers, schemes, and product plans to drive new activations and balance distribution. Design and implement field-level engagement activities like canopy drives, seminars, and rural events in collaboration with FOS and local influencers (Rural Dost).
Livpure Private Ltd
Area Service in charge ASI
06.2022 - 01.2023
Job overview
- Team Management & Performance Monitoring: Manage and lead a team of 9 Service Franchisees (SFs) and 3 Direct Service Engineers (SEs) to ensure achievement of service delivery standards and business objectives. Monitor and drive productivity and revenue targets for all direct SEs, ensuring consistent performance through regular reviews, training, and goal alignment.
- Service Network Expansion: Identify and appoint new Authorized Service Centers (ASCs) to expand the service footprint, enhance customer reach, and support business growth. Strategically build a robust service infrastructure aligned with revenue and service performance goals.
- Revenue Generation & Business Growth: Drive revenue through Annual Comprehensive Maintenance Contracts (ACMCs) with a focus on consistent Month-on-Month (MoM) growth of the ACMC base. Ensure spare parts billing targets are met through active monitoring and efficient resource utilization at service partner locations.
- Service Operations & Compliance: Oversee timely completion of new installations and service complaint resolutions by both Service Franchisees and SEs, ensuring high service quality and customer satisfaction.
Yutika Naturals private Ltd
Sales Assistant Business Analyst
01.2022 - 05.2022
Job overview
- Team Leadership & People Management: Lead a high-performing team comprising 2 Area Sales Managers (ASMs), 4 Area Sales Executives (ASEs), 4 Sales Officers (SOs), and 32 Sales Executives
- Across 24 districts in the UP Central region. Foster a sales-driven culture
- By setting clear expectations, providing regular performance feedback, and motivating the team to meet and exceed business targets.
- Distribution & Channel Management: Manage a vast distribution network including 1 Central Stockist Agent (CSA), 12 Super Stockists (SS), and 234 Distributors (DBs) to ensure optimal product availability and market reach. Responsible for expanding product distribution and strengthening channel efficiency for smooth, uninterrupted market operations.
- Market Development & Gap Analysis: Identify market gaps, operational bottlenecks, and competitive threats, and take immediate corrective actions to capitalize on growth opportunities. Build strong relationships with all levels of the distribution network to create a win–win operational environment.
Bajaj FinServ CD Prime (SBU-Vijay Sales.)
Sales Manager
07.2021 - 12.2021
Job overview
- Handling team of 18 executive & 3 Vijay sales Stores at Surat also responsible to executive hiring & training
- Achieving monthly targets for Logins & disbursement of files as per company expectation developing strong sales driven culture among the team.
- Aggressively drive parameters to meet company expectation
- Responsible to grooming team to achieve respective goals & also create a team bonding through engaging team members & provide them resolutions on time
- Always try to create new ideas to improve our business area & providing time to time training & use analytical skill to find new ways
- Taking care or clear payments to client within the time & reduce delinquency of the business sourced to ensure health of portfolio
- Creating strong bonding & relationship with store management, staff & brand representative.
- Resolving their issue & query in minimum time to create a faith on Bajaj
Airtel Digital TV
Business Manager
07.2015 - 06.2021
Job overview
- Handling team of 4 FOS & 30 rural RSSD & 6 off role backend.
- Handling All Types Field activities like canopy, umbrella and seminar by FOS and with Rural dost Handling all the Sales & Service related issue of Retailer & Distributor.
- Handling 450+ Retailers for Lapu recharge & New Connection selling.
- Responsible for providing timely service resolution of all Partner, FOS & Retailer. Responsible for timely AV Primary & Lapu Primary as per company demand & norms. Responsible for timely AV & Lapu Secondary as per distributor stock and market demand. To identify the gap and issues in territories and ensure resolution.
Airtel Digital TV
MIS Executive
02.2013 - 07.2014
Job overview
- Preparing & publishing various MIS reports related to performances:
- Churn Tracker:-Dash board having a churn data related to retention along with TSM Wise, Zone wise, partner wise & agency wise performance.
- SR & SOS Pendency Tracker: - Dash board has TSM Wise& Zone wise SR & SOS pendency report along with SR & SOS ageing & escalation status
- FTD & MTD Speed of Activation Performance Tracker: - Dash Board having MTD & FTD Day wise SOA report along with TSM wise, Zone Wise & partner wise performance
Education
Barkatulla UniversityBhopal, M.P.
B.Sc. (Bachelor of Science)
01.2011
University Overview
I have completed my Higher Secondary in 2006 from MP Board Bhopal.
Skills
Leadership & Communication Skills
Disclaimer
I hereby declare that the above given information is true to the best of my knowledge and belief. Date: 2005-08-08 Place: Indore
PERSONAL INFORMATION
- Address: Teacher colony Near Boy’s H.Sec .School ,Seoni Malwa , Hoshangabad (M.P)
- Date of Birth: 31st July 1988
- Father’s: Late Mani Shankar Sharma
- Nationality: Indian
Timeline
Jio Center Home Lead
Reliance Jio
08.2024 - Current
Business Manager
Airtel Digital TV
01.2023 - 05.2024
Area Service in charge ASI
Livpure Private Ltd
06.2022 - 01.2023
Sales Assistant Business Analyst
Yutika Naturals private Ltd
01.2022 - 05.2022
Sales Manager
Bajaj FinServ CD Prime (SBU-Vijay Sales.)
07.2021 - 12.2021
Business Manager
Airtel Digital TV
07.2015 - 06.2021
MIS Executive
Airtel Digital TV
02.2013 - 07.2014
Barkatulla University
B.Sc. (Bachelor of Science)
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