Summary
Overview
Work History
Education
Skills
Disclaimer
PERSONAL INFORMATION
Timeline
Generic
Abhishek Sharma

Abhishek Sharma

Business Manager
Seoni Malwa

Summary

An enthusiastic & high energy driven professional with 13+ years of experience in Fiber ; DTH ,Water purifier industry as Area, Business Manager & Circle MIS

Overview

13
13
years of professional experience
2
2
Languages

Work History

Jio Center Home Lead

Reliance Jio
08.2024 - Current
  • • Sales and Service Management: Overseeend-to-end sales operations to drive revenue growth and ensure customer satisfaction. Manageafter-sales service activities, ensuring prompt resolution of service requests and maintaining high service standards.
  • • Customer Acquisition and Complaint Management: Lead initiatives for acquiring new customers through targeted outreach and relationship-building strategies.
  • • Team Leadership and Performance Management: Manage and mentor a team of sales ( 3 TL & 23 HSO ) and service ( 2 MS & 24 eng ) professionals, fostering a high-performance culture.
  • • Market Expansion and Location Development: Identify potential markets and new areas for business expansion.
  • • Partner and Distribution Network Management: Onboard and manage channel partners and distributors to enhance market penetration

Business Manager

Airtel Digital TV
01.2023 - 05.2024
  • · Managed sales & service operations for 230+ retailers and 3 distributors, ensuring smooth coordination and issue resolution.
  • · Handled distribution & inventory management, monitoring AV & Lapu sales, stock levels, and filling distribution gaps.
  • · Drove customer acquisition & revenue growth through activations, retention plans, and serve-to-sale strategies.
  • · Led market development & retail engagement via retailer training, offers promotion, canopy drives, and rural events.

Area Service in charge ASI

Livpure Private Ltd
06.2022 - 01.2023
  • · Managed 9 Service Franchisees & 3 Service Engineers, driving performance, reviews & training.
  • · Expanded service network by appointing new Authorized Service Centers (ASCs).
  • · Boosted revenue via ACMCs & spare parts billing, ensuring consistent MoM growth.
  • Oversaw installations & complaint resolutions, ensuring compliance & customer satisfaction.

Sales Assistant Business Analyst

Yutika Naturals private Ltd
01.2022 - 05.2022
  • · Led & managed a sales team of ASMs, ASEs, SOs & 32 SEs across 24 UP Central districts.
  • · Managed distribution network: 1 CSA, 12 SS & 234 DBs ensuring product availability & channel efficiency.
  • · Conducted market gap analysis & development, resolving bottlenecks and building strong distributor relationships.

Sales Manager

Bajaj FinServ CD Prime (SBU-Vijay Sales.)
07.2021 - 12.2021

Sales Manager

Bajaj FinServ CD Prime (SBU-Vijay Sales.)

  • · Managed team of 18 executives across 5 Vijay Sales stores, including hiring & training.
  • · Achieved monthly login & disbursement targets, driving strong sales culture.
  • · Groomed team, resolved issues, and built strong bonding with store management & staff.
  • · Ensured timely client payments, reduced delinquency, and implemented new ideas to grow business.

Business Manager

Airtel Digital TV
07.2015 - 06.2021

Business Manager

Airtel Digital TV, Hoshangabad, Betul, Sehore &

Raisen

  • · Managed a team of 4 FOS, 30 rural RSSDs & 6 backend staff.
  • · Oversaw sales & service activities including canopy, umbrella & seminar drives.
  • · Handled 450+ retailers for LAPU recharge & new connection sales.
  • · Ensured timely partner/FOS/retailer service resolution, AV & LAPU primary/secondary as per company & market demand.

MIS Executive

Airtel Digital TV
02.2013 - 07.2014

MIS Executive

Airtel Digital TV, Indore

  • · Prepared & published MIS reports for performance tracking.
  • · Developed Churn Tracker dashboards (TSM, Zone, Partner & Agency wise).
  • · Maintained SR & SOS Pendency Tracker with ageing & escalation status.
  • · Monitored FTD & MTD Speed of Activation reports across TSM, Zone & Partner levels.

Education

B.Sc. (Bachelor of Science) - Mathematical Sciences

Kusum Mahavidyalaya
Seoni Malwa
01.2011

Skills

    Leadership & Communication Skills

  • Leadership:The ability to inspire and guide a sales team to achieve their goals, fostering a high-performing environment
  • Communication:Effectively conveying information, providing feedback, and building strong internal and external relationships with customers and stakeholders
  • Active Listening:Understanding the needs of customers and team members to offer better solutions and foster trust
  • Analytical & Strategic Skills

  • Strategic Planning:Creating and executing a well-defined sales strategy to guide the team and drive growth
  • Data Analysis:Interpreting sales data to spot trends, identify opportunities, and make informed, evidence-based decisions
  • Forecasting:Predicting future sales performance using data and market trends to set realistic targets
  • Team Management & Development

  • Coaching and Training:Providing sales staff with the necessary skills, materials, and resources to succeed
  • Mentoring:Nurturing team members' growth and helping them overcome challenges to improve performance
  • Delegation:Assigning tasks effectively and empowering team members to handle responsibilities

Disclaimer

I hereby declare that the above given information is true to the best of my knowledge and belief. Date: 2005-08-08 Place: Indore

PERSONAL INFORMATION

Timeline

Jio Center Home Lead

Reliance Jio
08.2024 - Current

Business Manager

Airtel Digital TV
01.2023 - 05.2024

Area Service in charge ASI

Livpure Private Ltd
06.2022 - 01.2023

Sales Assistant Business Analyst

Yutika Naturals private Ltd
01.2022 - 05.2022

Sales Manager

Bajaj FinServ CD Prime (SBU-Vijay Sales.)
07.2021 - 12.2021

Business Manager

Airtel Digital TV
07.2015 - 06.2021

MIS Executive

Airtel Digital TV
02.2013 - 07.2014

B.Sc. (Bachelor of Science) - Mathematical Sciences

Kusum Mahavidyalaya
Abhishek SharmaBusiness Manager