Abhishek Sharma

• • Sales and Service Management: Overseeend-to-end sales operations to drive revenue growth and ensure customer satisfaction. Manageafter-sales service activities, ensuring prompt resolution of service requests and maintaining high service standards.
• • Customer Acquisition and Complaint Management: Lead initiatives for acquiring new customers through targeted outreach and relationship-building strategies.
• • Team Leadership and Performance Management: Manage and mentor a team of sales ( 3 TL & 23 HSO ) and service ( 2 MS & 24 eng ) professionals, fostering a high-performance culture.
• • Market Expansion and Location Development: Identify potential markets and new areas for business expansion.
• • Partner and Distribution Network Management: Onboard and manage channel partners and distributors to enhance market penetration

• · Managed sales & service operations for 230+ retailers and 3 distributors, ensuring smooth coordination and issue resolution.
• · Handled distribution & inventory management, monitoring AV & Lapu sales, stock levels, and filling distribution gaps.
• · Drove customer acquisition & revenue growth through activations, retention plans, and serve-to-sale strategies.
• · Led market development & retail engagement via retailer training, offers promotion, canopy drives, and rural events.

• · Managed 9 Service Franchisees & 3 Service Engineers, driving performance, reviews & training.
• · Expanded service network by appointing new Authorized Service Centers (ASCs).
• · Boosted revenue via ACMCs & spare parts billing, ensuring consistent MoM growth.
• Oversaw installations & complaint resolutions, ensuring compliance & customer satisfaction.

• · Led & managed a sales team of ASMs, ASEs, SOs & 32 SEs across 24 UP Central districts.
• · Managed distribution network: 1 CSA, 12 SS & 234 DBs ensuring product availability & channel efficiency.
• · Conducted market gap analysis & development, resolving bottlenecks and building strong distributor relationships.

Sales Manager

Bajaj FinServ CD Prime (SBU-Vijay Sales.)

• · Managed team of 18 executives across 5 Vijay Sales stores, including hiring & training.
• · Achieved monthly login & disbursement targets, driving strong sales culture.
• · Groomed team, resolved issues, and built strong bonding with store management & staff.
• · Ensured timely client payments, reduced delinquency, and implemented new ideas to grow business.

Business Manager

Airtel Digital TV, Hoshangabad, Betul, Sehore &

Raisen

• · Managed a team of 4 FOS, 30 rural RSSDs & 6 backend staff.
• · Oversaw sales & service activities including canopy, umbrella & seminar drives.
• · Handled 450+ retailers for LAPU recharge & new connection sales.
• · Ensured timely partner/FOS/retailer service resolution, AV & LAPU primary/secondary as per company & market demand.

MIS Executive

Airtel Digital TV, Indore

• · Prepared & published MIS reports for performance tracking.
• · Developed Churn Tracker dashboards (TSM, Zone, Partner & Agency wise).
• · Maintained SR & SOS Pendency Tracker with ageing & escalation status.
• · Monitored FTD & MTD Speed of Activation reports across TSM, Zone & Partner levels.