Abhishek Sharma
Chamba
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
1
1
year of professional experience
Work History
Technical Support Analyst
Concentrix india private limited
Chandigarh
11.2023 - Current
- Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.
- Created detailed reports on system performance and user feedback for management review.
- Maintained up-to-date documentation of all computer systems, networks, and peripherals.
- Installed, configured, tested, maintained, monitored, and troubleshot operating systems, application software, hardware devices, printers, scanners.
- Provided remote support services for clients using virtual private networks or other remote access technologies.
- Investigated root causes of incidents reported by users in order to identify underlying problems that may have caused them.
Education
Bachelor of Arts - English
Government Digree College Chamba
Chamba06-2022
High School Diploma -
Government Senior Secondary School
Chamba03-2019
Skills
- Application support
- Technical issue analysis
- Application installations
- Debugging
- System diagnostics
- Software Installation
- Remote Technical Support
- Troubleshooting and diagnostics
- Customer Support
- Operating systems
- Technical Support
- Hardware diagnostics
Languages
English
First Language
Hindi
Advanced
C1
Timeline
Technical Support Analyst
Concentrix india private limited
11.2023 - Current
Bachelor of Arts - English
Government Digree College Chamba
High School Diploma -
Government Senior Secondary School
Similar Profiles
Sunaina UpadhyaySunaina Upadhyay
Advisor German Chat Support at Concentrix India Private LimitedAdvisor German Chat Support at Concentrix India Private Limited
Philip WilliamPhilip William
Assistant Manager at Concentrix India Private LimitedAssistant Manager at Concentrix India Private Limited
Simranjeet SinghSimranjeet Singh
Lead Operations at Concentrix India Private LimitedLead Operations at Concentrix India Private Limited