Abhishek Sharma

Business Leadership & Revenue Achievement:

• Successfully managed region's business operations, achieving Rs. 144 Crores in revenue run rate(B2C & B2B Clients).
• Channeled growth by achieving 21% lead conversion rate, boosted COCO segment revenue by institutional tie ups, streamlined,owned daily operations and achieved high operational efficiency
• Led 3 business functions: City Operations, Projects and Service Delivery, overseeing a team of 250+ members which includes Jr city heads, cluster managers, project managers, R&M managers, catering managers & ground team
• Expansion of business to new cities & launched new clusters, adopted competition benchmarking & dynamic pricing model, startegic tie up with vendors, established vendor base & defining SLA

Operations Oversight:

• Managed operations of 55 business units with 14,000 inventory, maintaining average occupancy at 85% with average inventory cost of ~ Rs. 11500
• Managed 4 central kitchens, delivering 13,000 meals daily with a 91% On-Time-In-Full (OTIF) rate
• Ensured that ground team deliver the promised services in a seamless & timely manner, ownership of day to day operations, processes, overall customer experience & escalations, smooth functioning of all departments

Project Management:

• Led projects team,end to end responsibility of projects, delivered 21 projects (5500 beds) in FY 22-23, contributing Rs. 69 Crores to annual revenue
• Signing contracts & negotiating terms with partners, defining scope of work, defining dates & initiation of handovers (HOTO) ~ 80% projects delivered within turn around time
• Orchestration with internal stakeholders( Design, SCM, Legal, finance, founders) & external stakeholders(Partners, Vendors) for timely BOQ, GRN, due diligence, signing of agreements & completion of defined SOW

Profitability & Cost Optimization:

• Held P&L accountability, maintaining a profitable margin at 18% with operating costs at ~32% of revenue.
• Optimized P&L of the kitchens, maintaining a 5% profitability margin with COGS at ~65%.
• Defined the Annual operating plan(AOP) and managed the operating costs of business units. Ensured that these costs are maintained within set limits, while continually striving for improvement
• Redefined project timelines, reduced transformation costs by 10%, and introduced ergonomic products.

Customer Experience & Retention

• Enhanced customer experience, achieved pulse rating ~ 4.1/5 and maintaining overall NPS at 80%
• Reduced reopened tickets to ~ 8% & achieving turnaround time of 87%
• Achieved the region's lowest contract churn rate at 10% and the highest customer annual retention at 85%
  

• Led operations for 50% of revenue-generating business units, generating Rs. 60 Crores annually and managing a team of 120+ employees.
• Optimized Opex costs: -15% on owned P&L, -9% on food costs, -11% on manpower costs, and -6% on utilities costs
• Streamlined vendor management, reducing payouts by ~20% while enhancing service quality and meeting service level targets
• Introduced G dashboards & setup daily, weekly metrics to track cost trends, revenue management & process adherence
• Spearheaded multiple projects on community building, process improvement, designing SOPs, building beat plans & training structure

• Managed 9 business units with 100+ team members, generating Rs. 13.34 Crores annual revenue
• Owned end-to-end responsibility for business units, including daily operations,recruitment, training, product improvement, launches, process design and profitability at Unit level
• Expanded business with the launch of 4 new outlets, adding 4.8 cr to annual revenue
• Optimized manpower cost to 20% (from 25%) and utility cost to 5% (from 7.5%) of overall P&L.
• Minimized unit-level equipment downtime to 1.5% of operational hours, achieving high operational efficiency.
• Played pivot role in designing process around daily auto production summary & this process achieved accuracy of 95% in a span of 2 months
• Improved customer experience by shortening delivery time, ensuring product uniformity and lowering per-order delivery costs
• Data driven decision making & analysis of D-1, MTD & YTD trends

• Played a pivotal role at foundation stage of business vertical, driving sales growth and distribution management in Mumbai.
• Achieved a remarkable 130% increase in Mumbai area sales, with an annual run rate of Rs.13 Crores across all product categories in builder segment
• Enhanced distributor network efficiency through new additions, improved stock management, and the implementation of favorable payment terms. Contributed to product launches, exhibitions, seminars & marketing strategy

• Part of Apar future leadership program, went through intensive training at various functions(Plant operations, R&D & Business Development
• Handled MSEDCL HT Cable business portfolio, technical solutions for special operations cables & cross- functional collaboration with quality, R&D, product Engineering for execution of same
• Product approvals from MEP consultants & government authorities