Cricket
ABHISHEK SHEORAN
Meerut
Summary
Recognized for operational excellence and leadership, consistently driving performance and compliance in a dynamic, regulatory-driven landscape.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
2
2
Certificates
1
1
Language
Work History
Banking Operations Specialist (Management Level 9)
ACCENTURE Solutions Pvt. Ltd
12.2023 - Current
- Currently leading a 35-member Transaction Monitoring team for one of the largest banking groups in the Middle East, ensuring compliance with AML regulations, Central Bank of UAE guidelines, internal policies, and global risk management standards. Responsible for overseeing high-volume transaction monitoring activities, alert reviews, case investigations, escalations handling, and operational governance while maintaining strict SLA adherence and quality benchmarks.
- Leading a 12-member Quality Assurance team responsible for conducting floor-wide quality reviews, monitoring analyst performance, allocating workloads, and ensuring consistency in case handling and compliance decision-making. Provide structured feedback through regular coaching sessions, documentation reviews, and team huddles to enhance team performance and maintain high operational standards.
- Prepare and publish detailed weekly quality trend reports highlighting individual, team-level, and Team Leader-wise performance metrics. Utilize data-driven analysis to identify quality gaps, emerging risk trends, training requirements, and process improvement opportunities that support strategic business decisions and operational excellence.
- Conduct and lead internal as well as client-facing calibration sessions to ensure alignment on quality expectations, AML compliance standards, regulatory updates, and process changes. Drive discussions to resolve inconsistencies, standardize review methodologies, and improve overall accuracy, accountability, and governance across operations.
- Work closely with senior leadership, stakeholders, and cross-functional teams to strengthen operational controls, optimize workflows, and implement continuous process improvement initiatives. Contribute significantly to the enhancement of KYC/AML frameworks, centralized ownership models, due diligence processes, and quality assurance mechanisms.
- Possess strong expertise in AML investigations, SAR quality reviews, transaction monitoring, risk assessment, controls testing, and compliance operations. Demonstrated ability to independently manage complex cases, identify suspicious patterns, mitigate operational risks, and ensure adherence to evolving regulatory requirements.
- Recognized for strong people leadership and team management capabilities, including coaching, mentoring, performance management, conflict resolution, and employee development. Consistently foster a high-performance culture focused on accountability, collaboration, continuous learning, and operational efficiency.
- Highly proficient in stakeholder communication, business reporting, and analytical problem-solving, with advanced working knowledge of Excel and experience collaborating with clients, vendors, and global teams across multiple geographies.
Assistant Manager
GENPACT India Pvt. Ltd.
02.2022 - 12.2023
- Previously served as an Assistant Manager in the Financial Risk and Compliance domain at GENPACT India Pvt. Ltd February 2022 to December 2023.
- Managed and led a team of 16 analysts responsible for Transaction Monitoring operations for a leading US-based FinTech client, ensuring adherence to AML, BSA, USA PATRIOT Act, and OFAC regulations.
- Oversaw daily AML operations by monitoring alert and case volumes, maintaining productivity targets, and ensuring compliance with business SLAs and confidentiality standards.
Provided leadership, mentoring, coaching, and performance management support to team members to enhance productivity, quality, and professional development. - Collaborated proactively with senior management and business stakeholders to strengthen operational partnerships, improve communication, and drive process efficiencies.
Supervised transaction monitoring systems and compliance review activities to identify suspicious transactions and mitigate financial crime risks. - Conducted AML compliance reviews and onsite audits for branches and authorized agents to assess adherence to AML/BSA policies, report observations, and recommend corrective actions.
Contributed operational expertise to internal working groups and cross-functional teams focused on process improvement, control enhancement, and workflow standardization. - Supported the development and implementation of quality improvement initiatives, key operational controls, and standard operating procedures to improve accuracy and efficiency.
- Managed day-to-day floor operations and administrative responsibilities, ensuring smooth functioning of the team and consistent delivery of operational goals.
Team Developer
BA Continuum India Pvt. Ltd.
01.2018 - 02.2022
- Previously worked as a Team Developer with the Global KYC Refresh and Monitoring/Inspection team at BA Continuum India Pvt. Ltd. (a non-bank subsidiary of Bank of America Corporation), supporting multiple regions - including APAC, EMEA, Canada, and the US - across various lines of business from January 2018 to February 2022.
- Successfully lead a team of 16 analysts in completing QA reviews for monthly targets related to a six-month backlog of alerts. Additionally, supervised the team in conducting dual investigations for AML and OFAC compliance focused on wire activities involving correspondent accounts.
- (a non-bank subsidiary of Bank of America Corporation)
Process Developer
Genpact
02.2013 - 12.2018
- Worked in the Financial Risk and Compliance domain, specializing in AML, KYC, CDD, EDD, and Transaction Monitoring operations for global banking and financial services clients.
- Managed critical processes related to the preparation, review, and submission of Suspicious Transaction Reports (STRs/SARs) to the U.S. regulatory authority, Financial Crimes Enforcement Network (FinCEN).
- Conducted daily investigations and monitoring of high-value customer accounts to identify suspicious, fraudulent, or potentially high-risk activities.
- Detected and escalated multiple cases involving unusual transaction patterns, money laundering indicators, and illicit fund movement through detailed analysis and risk assessment.
- Utilized transactional data, customer profiles, internal systems, external databases, and publicly available information to investigate and evaluate suspicious activities.
- Performed sanctions screening reviews and analyzed potential Office of Foreign Assets Control (OFAC) matches to ensure compliance with U.S. sanctions regulations.
- Conducted Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) for high-risk individuals and entities, recommending appropriate risk mitigation actions including account restrictions or closures.
- Managed end-to-end KYC lifecycle activities, including onboarding reviews, periodic KYC refreshes, customer risk assessments, and regulatory documentation verification.
- Coordinated with compliance teams, business units, and operations stakeholders to ensure timely and accurate completion of KYC and due diligence requirements.
- Performed independent verification of customer information and proactively resolved documentation gaps to maintain compliance across APAC, EMEA, Canada, and U.S. regions.
- Worked extensively with compliance and risk management tools including LexisNexis, World-Check, Dun & Bradstreet, and Mint Global for customer screening and risk analysis.
- Identified training requirements and supported the development and delivery of BSA/AML compliance training programs for team members.
- Consistently achieved high performance ratings and received multiple incentive awards for exceptional delivery, quality, and operational excellence.
- Recognized with numerous organizational awards, including 10 Bronze, 7 Silver, 3 Gold, and 2 Platinum Awards for outstanding contributions and achievements.
Education
Master of Commerce - Accounting And Finance
CCS University
01-2014
Senior Secondary - Accounting And Finance
CBSE Board
Bachelor of Commerce - Accounting And Finance
CCS University
01-2012
Skills
Results-driven AML/KYC and Banking Operations professional with over 13 years of experience in Financial Crime Compliance, Transaction Monitoring, Quality Assurance, Risk Management, and Regulatory Operations across global banking and financial services organizations Proven expertise in managing large-scale operations, leading cross-functional teams, and ensuring strict adherence to AML, KYC, OFAC, BSA, and other regulatory frameworks Extensive exposure to global regulatory environments across the Middle East, APAC, EMEA, Canada, and the United States, with a strong focus on compliance excellence and operational efficiencyCurrently working as a Banking Operations Specialist (Level 9) with Accenture, leading Transaction Monitoring and Quality Assurance operations for one of the largest banking groups in the Middle East Responsible for managing high-volume AML operations, alert and case investigations, SLA governance, quality assurance oversight, client and internal calibration sessions, and operational reporting while ensuring strict regulatory compliance and process efficiency
Currently working as a Banking Operations Specialist (Level 9) with Accenture, leading Transaction Monitoring and Quality Assurance operations for one of the largest banking groups in the Middle East Responsible for managing high-volume AML operations, alert and case investigations, SLA governance, quality assurance oversight, client and internal calibration sessions, and operational reporting while ensuring strict regulatory compliance and process efficiency
Demonstrated leadership experience in managing large teams, driving performance management frameworks, mentoring and coaching employees, and building a high-performance work culture Adept at collaborating with senior stakeholders, compliance teams, and global clients to drive process improvements, operational efficiencies, and transformation initiatives
Experienced in quality assurance governance, controls testing, audit support, process standardization, and compliance reporting Skilled in conducting trend analysis, preparing management dashboards, facilitating calibration sessions, and implementing continuous improvement initiatives to enhance accuracy, consistency, and operational excellence
Proficient in leveraging compliance and screening tools such as LexisNexis, World-Check, Dun & Bradstreet, Mint Global, and internal AML/KYC platforms Strong analytical, investigative, and problem-solving skills with advanced proficiency in Excel, reporting, and business communication across global stakeholders
Recognized consistently for operational excellence, leadership, and compliance performance, with multiple accolades for outstanding contributions in AML/KYC operations, risk management, and financial crime prevention
Certification
Green Belt in Lean six sigma (3 Star)
Interests
Badminton
Table Tennis
Timeline
Banking Operations Specialist (Management Level 9)
ACCENTURE Solutions Pvt. Ltd
12.2023 - Current
Assistant Manager
GENPACT India Pvt. Ltd.
02.2022 - 12.2023
Team Developer
BA Continuum India Pvt. Ltd.
01.2018 - 02.2022
Process Developer
Genpact
02.2013 - 12.2018
Master of Commerce - Accounting And Finance
CCS University
Senior Secondary - Accounting And Finance
CBSE Board
Bachelor of Commerce - Accounting And Finance
CCS University
Personal Details
Language Know: English and Hindi
Cooking, Gardening, Dog Lover
I have included Cooking, Gardening, and being a Dog Lover as my interests and hobbies because they reflect qualities that contribute positively to my personal growth and professional mindset. Cooking has helped me improve my creativity, patience, time management, and ability to work efficiently in a structured manner. Gardening has taught me consistency, responsibility, and the importance of patience and continuous care to achieve long-term results. Additionally, I am a dog lover and personally care for two dogs, which has strengthened my sense of compassion, discipline, commitment, and responsibility. Taking care of pets has also enhanced my emotional intelligence, adaptability, and ability to maintain a caring and positive environment. Together, these hobbies represent me as a well-rounded, responsible, and dedicated individual with strong life management and interpersonal skills.