Abhishek Shrivastav
Bangalore
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Store Manager
Puma Sports India Pvt Ltd
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mapped the Competitor Business Analysis for Bangalore.
Store Manager
Puma Sports India Pvt Ltd
04.2021 - 10.2023
- Inventory Shrinkage control below 0.3% & Inaccuracy below 4%
- Ensured compliance with all Company SOP's at all times
- Staff Attrition rate below 30%.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed strategies to maximize sales and profitability.
- Marketed research and analyzed data to identify and define audiences.
Assistant Store Manager
Puma Sports India Pvt Ltd
01.2019 - 10.2020
- Controlled Inventory Shrinkage & Inaccuracy during all audits
- Upskilling the store team members with the Product Knowledge
- Mapping competition data for Bangalore.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Store Manager
Puma Sports India Pvt Ltd
06.2017 - 12.2018
- 100% Target vs achievement in 2018 since the inception
- Controlled Inventory Shrinkage & Inaccuracy during all audits
- Ensured compliance with all Company SOP's at all times.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
Services & CRM Manager
Decathlon Sports India Pvt Ltd
07.2016 - 05.2017
- Maintained and updated customer relationship management software to ensure accuracy of customer information.
- Created detailed reports on customer interactions, trends, sales figures and other key metrics using CRM systems.
- Monitored customer feedback on social media channels to identify areas of improvement in terms of products or services offered.
- Identified opportunities to improve existing processes related to CRM activities such as marketing campaigns, lead generation.
- Provided training sessions for employees on how to use the CRM system effectively.
- Collaborated with cross-functional teams including product development, marketing, finance. to develop customized solutions tailored specifically for customers' requirements.
- Managed service team members of 16 to ensure customer satisfaction and compliance with company policies.
Department Manager
Decathlon Sports India Pvt Ltd
01.2015 - 06.2016
- Lead and manage a team of 25 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted regular performance reviews to monitor progress of individual employees.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Developed and implemented loss prevention procedures to reduce inventory shrinkage.
Sales Manager
Decathlon Sports India Pvt Ltd
04.2014 - 12.2014
- Responsible for the selling of the company's technical items.
- Coordinating with existing corporate clients, dealers, queries, and any requirements.
- Carrying out the analysis of the competitor’s product, their cost, and market share.
- Merchandising of the products.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
(B.COM) - Bachelor of Commerce
BHS First Grade College
Bengaluru, India05-2010
Pre University - Accounting And Finance
Indiranagar Composite PU College
Bengaluru, India05-2006
Skills
- Microsoft Office
- PowerBI
- CRM
- RPRO
- Operations management
- Retail merchandise quality standards
- Sales coaching
- Leadership development
- Payroll management
- Team leadership and coaching
- Retail inventory management
Accomplishments
- Consistently controlling Inventory Shrinkage with less than 0.3% & Inaccuracy below 4%
- CAT of the Quarter Award for 2023 & 2024.
- POTM Event - Generated a business of 12 lakhs through the Puma on the Move Event
Affiliations
- Represented State Cricket Team for Under 16 & Under 17 Team
- Active Volunteer member of civil defense, Bangalore (Karnataka).
- Awarded NCC B Certificate in 2008
Languages
Hindi
Advanced (C1)
C1
Tamil
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Malayalam
Beginner (A1)
Timeline
Store Manager
Puma Sports India Pvt Ltd
11.2023 - Current
Store Manager
Puma Sports India Pvt Ltd
04.2021 - 10.2023
Assistant Store Manager
Puma Sports India Pvt Ltd
01.2019 - 10.2020
Store Manager
Puma Sports India Pvt Ltd
06.2017 - 12.2018
Services & CRM Manager
Decathlon Sports India Pvt Ltd
07.2016 - 05.2017
Department Manager
Decathlon Sports India Pvt Ltd
01.2015 - 06.2016
Sales Manager
Decathlon Sports India Pvt Ltd
04.2014 - 12.2014
(B.COM) - Bachelor of Commerce
BHS First Grade College
Pre University - Accounting And Finance
Indiranagar Composite PU College
Similar Profiles
NIKHIL MANOJNIKHIL MANOJ
Store Manager at PUMA SPORTS INDIA PVT LTD (PSIPL)Store Manager at PUMA SPORTS INDIA PVT LTD (PSIPL)
Arpit GandhiArpit Gandhi
Buying and Merchandising Head - All Categories at Puma Sports India Pvt. Ltd.Buying and Merchandising Head - All Categories at Puma Sports India Pvt. Ltd.
Shane PereiraShane Pereira
Senior Product Manager O&O E-Commerce at PUMA Sports India Pvt. LtdSenior Product Manager O&O E-Commerce at PUMA Sports India Pvt. Ltd