ABHISHEK Shrivastav

• Handling the store: 7 Reebok Exclusive Brand Outlets.
• Staff management.
• Visual merchandising
• SOP adherence in stores
• Training subordinates in improving the service standard in the store.
• Coordinating with departments like Merchandising, Projects, VM, IT, and Loss Prevention for the smooth functioning of the stores.
• New Store Opening (opened 4 new stores during my current tenure).
• Participated in recruitment activities such as interviewing potential candidates for positions within the cluster.

• Achieved a 20% positive growth in sales vs. Traffic KPI, despite a 10% de-growth in overall foot traffic, by enhancing conversion strategies and optimizing customer engagement.
• Improved customer satisfaction by 15% through targeted staff training on sales techniques.
• Reduced attrition rate to below 20% by fostering a collaborative work environment.
• Assisted with hiring, training, and mentoring new staff members.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Mapped the competitor business analysis for Bangalore.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

• Handling the store
• Staff management
• Inventory management
• Visual merchandising
• Floor maintenance
• Handling store cash
• Training subordinates in improving the service standard in the store.
• Coordinating with merchandisers for timely replanning of store merchandise.
• New Store Opening of Puma at Lulu Mall.
• Handling two stores simultaneously for the last six months (October - March).
• Trained new employees on store policies, procedures and customer service standards.
• Conducted regular performance reviews of staff members in order to identify areas for improvement.

Increased sales by 15% within six months through targeted CRM campaigns.

• Managed a 16-member service team, achieving 98% customer satisfaction.

• Developed and delivered 15+ training sessions on CRM systems and sales strategies.

Created detailed reports on customer interactions, trends, sales figures, and other key metrics using CRM systems.

• Identified opportunities to improve existing processes related to CRM activities, such as marketing campaigns and lead generation.

• Collaborated with cross-functional teams, including product development, marketing, and finance.

• To develop customized solutions tailored specifically for customers' requirements.

• Lead and manage a team of 25 employees in the Department, ensuring that all tasks are completed efficiently and on time.

• Developed strategies to improve customer service and increase sales by 10% within six months. Conducted regular performance reviews to monitor the progress of individual employees.

• Conducted regular performance reviews to monitor the progress of individual employees.

• Organized quarterly meetings with senior management to review departmental goals and objectives.

• Assisted Human Resources in recruiting qualified candidates for open positions within the Department.

• Developed and implemented loss prevention procedures to reduce inventory shrinkage.

• Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.