Exploring the Tastes and Places Freesoul in shutterbug's body
ABHISHEK SHUKLA
Network Engineer
Lucknow
Summary
Network Engineer L2 with 4.5 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. This position requires a broad understanding of managing the Network Infrastructure technology- related systems that are used for maximizing network performance by monitoring performance, troubleshooting network problems and outages.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Network Engineer
HCL Technologies
Lucknow, UP
01.2020 - Current
- Currently deployed as Network Engineer L2 in one of most challenging client IHG where i am part of IHG NOC L2 support team which is responsible for managing Network Infrastructure of Multiple IHG Clientele.
- Troubleshooting fault on ISP links within SLA to resolve high latency, packet drops, internet reachability, link down.
- Dealing with Multinational Vendors like Lumen, AT&T, TATA and F5 to get hardware & ISP end issue resolved.
- Ensuring timely and quality resolution of incidents and taking follow-up with relevant teams for timely Closure.
- Worked on cisco devices like switches and routers.
- VLAN configuration and creation in CISCO & BROCADE.
- Worked on F5 Load balancer for swinging data, Creating SSL certificates, Enabling disabling Pools and nodes, IOS upgrade.
- Performed Proactive and Reactive network monitoring for critical devices and BigPanda,LogicMonitor,Meraki Dashboard, Akips, Service Now tool and responded to alerts in SLA defined parameters.
- Switch configuration, IOS up-gradation Cisco & Brocade.
- Configuring VLANs, VTP, and VLAN extension,DMVPN.
- Worked on F5 Load balancer LTM, GTM and ASM for various customer demands like VIP creation, iRule creation, applying various policies, troubleshooting LB VIP related issues and Certificate management for Application hosted on Load balancer.
- Provide updates as needed to customer in order to meet performance objectives
- Work on escalated incident tickets, trend analysis, and reactive issues
- Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP
- Day to Day handling WebEx with customer and other partied in case of Customer reporting poor network performance or network related issues
- Preparation of Various reports like Outage reports, Backlog Report, Daily incident handling report,Active P1 &P2 cases to ensure incidents are allocated to the most appropriate ‘next step’ as part of the incident flow process
- Performing Operational Readiness Testing (ORT) post service migration from different Venders to IHG Ensure continued smooth operation of global network infrastructure using different WAN optimization techniques
- Participating in the rotating “on call & on duty” schedule with other members of the team providing support, solving the more complex networking trouble.
Senior NOC Engineer
HCL Technologies
Lucknow, UP
01.2020 - 12.2020
- Joined as a Track lead for NOC-ICC for transition.
- Managed the setup of track for smooth live process.
- Daily customer representation for all the requirement. Prepared variety of different written communications, reports and documents.
- Successfully transitioned project from NTT DATA to HCL.
- Used coordination and planning skills to achieve results according to schedule.
- Led projects and analyzed data to identify opportunities for improvement.
Critical Incident Manager
HCL Technologies
Lucknow, UP
06.2018 - 12.2019
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Computer Applications - Computers
Integral University
Lucknow 08.2018 - 07.2020
Intermediate -
NIC
Sitapur, UP 06.2014 - 07.2016
High School -
NIC
Sitapur, UP 04.2013 - 07.2014
Skills
ITIL best practices
Ability to take initiative
Very keen to learn new technologies
Work hard and smart in every scenario
Having good communication skills that help me in making Customer and team understand better
Efficient in problem solving with ability to perform multitask
Well experienced with MS office and its other products like excel, presentation, word etc
Knowledge of Routing Protocols, RIP& RIP V2, OSPF, EIGRP BGP
Switching (STP, PSTP, RSTP, VLAN, VTP, EtherChannel,), ACL, NAT, Subnetting, HSRP, TCP/IP Model, Packet Shaper, Protocols, OSI Layer Cisco Secure Access Control Server (ACS)
Knowledge Routing Protocols such as RIPv2, OSPF, BGP, EIGRP etc
Troubleshooting on F5 Load balancers issues and also hands on experience on GTM, LTM and ASM
Accomplishments
- Successfully transitioned project from to NTT data to HCL.Recognized as value added award for the same Activities.
- Multiple External Customer Appreciations for resolving Business impacting issues within the defined SLA.
- Employee recognition award for mentoring new resources in Technical as well as customer process domain.
- Employee recognition award for excellent Incident handling skills.
- Employee recognition award for multiple quarters as Top performer in many annual ratings.
- Employee recognition award as “Client Comforter” for handling sensitive and Highly Escalated
Issues.
Affiliations
- Successfully transitioned project in leadership of NOC track from NTT data to HCL.Recognized as value added award for the same Activities.
- Employee recognition award for mentoring new resources in Technical as well as customer process domain.
- Employee recognition award for excellent Incident handling skills.
- Multiple External Customer Appreciations for resolving Business impacting issues within the defined SLA.
- Employee recognition award for multiple quarters as Top performer in many annual ratings.
- Employee recognition award as “Client Comforter” for handling sensitive and Highly Escalated
Issues. - Awarded as Top Volunteer for HCL Foundation activity. Achieved 1,589 Olympiad rank at International Informatics Olympiad 2011
Helped in organizing many Technicaland Techno-Culturalevents at school and college level. - Participated at many educational and cultural events at school and college level.
Certification
CompTIA IT fundamental
Interests
Timeline
Network Engineer
HCL Technologies
01.2020 - Current
Senior NOC Engineer
HCL Technologies
01.2020 - 12.2020
Bachelor of Computer Applications - Computers
Integral University
08.2018 - 07.2020
Critical Incident Manager
HCL Technologies
06.2018 - 12.2019
Intermediate -
NIC
06.2014 - 07.2016
High School -
NIC
04.2013 - 07.2014