Abhishek Shukla

- Developed backend solutions for data insertion with validation and managed API request processing using PL/SQL.
- Optimized and debugged PL/SQL code while designing schemas and managing data operations.
- Created APIs in PL/SQL, covering all methods for comprehensive functionality.
- Designed and optimized relational database schemas, including tables, indexes, and constraints.
- Demonstrated proficiency in Oracle PL/SQL, specializing in banking sector applications.
- Utilized Oracle 19c, Visual Studio Code, and Postman to develop JSON-based API services.
- Mentored new employees on SQL and PL/SQL best practices for improved team performance.

• Administered and maintained Remik ERP and associated database to ensure operational efficiency.
• Utilized Oracle Forms Builder and Oracle Reports Builder for development and enhancements.
• Modified Oracle forms and reports according to specific requirements.
• Generated data and reports for departments including Sales, Purchase, Accounts, and HR through query writing.
• Managed multiple servers including forms server, reports server, database backup server, and SMS server.
• Ensured smooth functioning of ERP software for Financial Accounting System, Order Processing System, and other modules.
• Managed transactions and master entries as directed by EDP manager or end users.
• Provided training on new features to staff members and ERP training for new employees.

• Managed customer queries via chat for Mobile and Broadband sectors in New Zealand.
• Provided comprehensive support for Prepay and On account inquiries, ensuring 100% client assistance.
• Resolved billing, account, handset, and network issues with satisfactory outcomes.
• Demonstrated diagnostic skills to address technical queries effectively per established processes.
• Achieved monthly NPS, FCR, ASAT targets while maintaining high service standards.

• Provided chat and email support to UK clients, addressing complex inquiries promptly.
• Processed multiple emails and managed concurrent chats from eBay UK sellers.
• Assisted with item listings, sales strategies, and billing queries for optimal client satisfaction.
• Trained nesting teams as a mentor, focusing on query interpretation and resolution techniques.
• Engaged in performance planning and goal setting through active participation in coaching sessions.

• Sold Samsung mobile devices and laptops while addressing customer inquiries and resolving issues.
• Managed billing and payment processes, ensuring accuracy and timeliness.
• Performed routine office tasks, including reporting and drafting correspondence.
• Generated weekly Management Information System (MIS) reports, including direct sales and billing summaries.
• Coordinated with head office to resolve customer queries efficiently.
• Participated in promotional activities, including advertising and merchandising campaigns.
• Executed media strategies through newspaper ads, hoardings, and banners.