Abhishek Singh
Associate Manager
Mumbai,MH
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams.
Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Operations Manager
JP Morgan and Chase
Mumbai, Maharashtra
02.2019 - Current
- Managing 16 team members across 5 Mortgage QC function departments, for 2021 able to create additional capacity of 1.4 FTE's.
- Monitor employee hygiene, addressing repeat problems quickly to prevent long-term habits and related administrative task along with performance management.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of the given position.
- Worked directly with management, Peer Associate, and employees in department to brainstorm, discuss strategy and mitigate identified risk.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Reduced operational risks while organizing data to forecast performance trends.
- Adhered to banking standards and government lending guidelines for loan services.
- Acted as resiliency coordinator for Mortgage team, where responsible for managing RDMS tool.
Mortgage Underwriter - Team Leader
JP Morgan and Chase
Mumbai, Maharashtra
08.2015 - 01.2019
- Applied grades to each loan application based on established criteria to keep institutional risk low.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Checked personal and team calculations to validate information and underwriting decisions.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Balanced risk against profitability to make optimal business decisions and guided junior team members in making similar critical decisions.
- Trained junior team members in underwriting procedures and loan quality grading standards.
- Evaluated performance of less experienced underwriters and helped improve overall work quality by implementing improvement plans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assessed aging accounts and initiated collection strategies based on conditions.
Process Leader
Altisource Business Solutions Limited
Mumbai, Maharashtra
08.2012 - 08.2015
- Trained junior team members in underwriting procedures and loan quality grading standards.
- Checked personal and team calculations to validate information and underwriting decisions.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Monitored pipelines to track and log status of loans.
Analyst
Tata Consultancy Services Limited
Mumbai, Maharasthra
08.2009 - 08.2012
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Reviewed sales contracts, appraisals, titles and deeds to effectively underwrite real estate loans.
- Completed pre-closing responsibilities to prepare loan files for closing team.
- Performed second-level review for loans recommended for denial by assisting with re-negotiations.
Education
LLB - LLB
Mumbai University
Mumbai 04.2015 - 04.2016
Master of Science - Computer Application
Mumbai University
Mumbai 03.2011 - 04.2012
Bachelor of Science - Computer Application
SK Somaiya College
Vidyavihar 04.2007 - 05.2008
Skills
- Risk analysis and management
Certification
- Alteryx and Tableau
Project Completed
- Redraw and Refinement Project
- Sampling Project
- RDMS Rationalization
- Rationalization Project
- Communication Reengineering Project
Timeline
- Alteryx and Tableau
06-2022
Operations Manager
JP Morgan and Chase
02.2019 - Current
Mortgage Underwriter - Team Leader
JP Morgan and Chase
08.2015 - 01.2019
LLB - LLB
Mumbai University
04.2015 - 04.2016
Process Leader
Altisource Business Solutions Limited
08.2012 - 08.2015
Master of Science - Computer Application
Mumbai University
03.2011 - 04.2012
Analyst
Tata Consultancy Services Limited
08.2009 - 08.2012
Bachelor of Science - Computer Application
SK Somaiya College
04.2007 - 05.2008
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