Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Social experience
Timeline
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Abhishek Singh

Sales Force Analyst
Hyderabad

Summary

Maximize my experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals, besides that to work in a holistic and nurturing work environment with the end result being focused on contributing towards the growth of the firm.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

Salesforce Business Analyst

Accenture
Hyderabad
04.2017 - Current
  • Work with stakeholders to understand business requirements, pain points, and goals
  • Gather requirements from different stakeholders and teams within the business.
  • Use declarative functionality (Clicks, not code) to build solutions using the Salesforce platform
  • Ensure all users have the correct access to Salesforce, and can perform their day to day tasks with minimal friction
  • Maintaining the platform, including staying up to date on new features and releases, as well as fixing any bugs.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Handle ad hoc report & dashboard requests
  • Contribute to adoption by improving the user experience through standardization, documentation, training and ongoing usability improvement initiatives
  • Use tools such as DataLoader & Excel for data scrubbing, manipulation and inserting new records
  • Maintain and customize objects, record types, page layouts, fields, workflow & approval processes, profiles, roles, security settings, sharing, validation rules, and alerts .
  • Leverage declarative tools to enhance system configurations while adhering to best practices
  • Utilized data visualization techniques to present and explain complex data sets.
  • Assist in the maintenance and monitoring of keyword bids, account daily & monthly budget caps, impression share, quality score and other important account metrics.
  • Manage and maintain updates for large keyword lists.
  • Collaborating across all regions on potential TUIs ensuring appropriate training is set in place (for HYD and GGN), implementing real-time escalation process for capturing emerging issues (including ones on social media), managing Google Store and repair bugs globally.
  • Assigned with Google store for 1-1 Care. Responsibilities also included working that come from clients and preparing RCAs.
  • Constantly interact with Googlers and participate in weekly Sync with Global product experts. Create taxonomy sheets for customer dissatisfaction and work on mitigation plans to present in the WBR and MBR.
  • Being the escalation point for all end-user concerns and IT complaints, and providing feedback to the technologists involved.
  • Cascade updates and alerts and keep the technologists on top of things.
  • Work with the Project Manager and handle transitions of new technology and product support deals made by Service Desk.
  • Coordinate with the documentation team to prepare troubleshooting process maps and setting up priority matrix for new service offerings.
  • Prepare training materials and train the technologists for newly transitioned services.
  • Organize and conduct new hire training as well as identify issues affecting COI, AHT, and other matrices; and conduct need-based training based on products and trending-issue analysis.
  • Set Kaizen goals and find ways to improve existing processes.
  • Providing recommendations and executing strategies for keyword opportunities, campaign structuring, targeting, display network and other facets of paid search in accordance with client goals.
  • Keep pace with search engines and PPC industry trends, developments.
  • Monitor and administer web analytics dashboards, reports, key reporting tools and point out key areas of importance in accordance with client goals.
  • Communication to team and management on project development, timelines and results.

NOC- (Network Operations Analyst)

Amazon
Hyderabad
09.2014 - 02.2017
  • NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU.
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
  • Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
  • Communicated with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
  • Ability to pull data from numerous databases (using Excel and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
  • Developed the performance metrics to assist with driving business results.
  • Successfully met the business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC.

SCM- Supply Chain Management

SML
Hyderabad
09.2011 - 08.2014
  • Supervised staff members tasked with handling materials management, planning, purchasing, and customer service duties.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Implemented inventory-management strategies to maximize availability and decrease waste.
  • Teamed with sales and marketing teams to confirm that product availability meets customer demand.
  • Streamlined inventory management processes to reduce supply chain costs and improve efficiency.

Education

B.Tech -

IARE
Hyderabad
06.2010 - 07.2014

Intermediate -

Sri Chaitanya
Hyderabad
06.2008 - 03.2010

High School Diploma -

St.Thomas School
Hyderabad
06.2007 - 03.2008

Skills

Sales force Service

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Interests

Rc flying, Swimming, Travelling, Cricket, Horse riding and Listening to music

Accomplishments

  • Was handed over the responsibility to set up the site (Team for NOC) in various locations. (Pune, Chandigarh and Chennai)
  • Have been Awarded as the best employee for the consecutive two years (2021 and 2022) In Accenture.
  • Have been recognized by the client "Thomas Kurian - CEO - Google Cloud" for the work done on their Falcon Tool.


Social experience

  • Associated with non-government organization "BHUMI" and "MAD" that works towards the welfare of the children's education and Health
  • Volunteer of CSR Tree Plantation for the Betterment Environment.
  • Volunteer of ISHA foundation.

Timeline

Salesforce Business Analyst

Accenture
04.2017 - Current

NOC- (Network Operations Analyst)

Amazon
09.2014 - 02.2017

SCM- Supply Chain Management

SML
09.2011 - 08.2014

B.Tech -

IARE
06.2010 - 07.2014

Intermediate -

Sri Chaitanya
06.2008 - 03.2010

High School Diploma -

St.Thomas School
06.2007 - 03.2008

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Abhishek SinghSales Force Analyst