Abhishek Singh
AWS DevOps Engineer
Bangalore
Summary
Bilingual DevOps Engineer with background designing, testing and implementing infrastructure and applications. Talented performer with over 2 years of experience using source control tools to identify and fix bugs in code. Consistent team player with exemplary multitasking skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
AWS DevOps Engineer
Amazon Development Center
06.2021 - Current
- Designed and implemented scalable applications for data extraction and analysis.
- Worked on implementing AWS using EC2, S3, RDS, ECS, Elastic Load Balancer, Auto Scaling groups
- Responsible for Worked as a DevOps Engineer for a team that involves three different development teams and multiple simultaneous software releases.
- Excellent interpersonal skills, ability to interact with people at all levels.
- Supported the application in production and worked closely with off-shore teams.
- Developed and implemented software release management strategies for various applications according to agile process.
- Deployed java applications to application servers in agile continuous integration environment and also automated the whole process.
- Responsible for installing Jenkins master and slave nodes.
Senior System Engineer (Program Analyst)
Cognizant
03.2020 - 06.2021
- Taking ownership of customer issues reported and seeing problems through to resolution
- Identified software issues and handled troubleshooting to resolve quickly.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. ServiceNow)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
IT Support Engineer
Amazon Development Center
07.2018 - 11.2019
- Establish and maintain productive working relationships with the current and potential sellers on Amazon.
- Ability to recognize and identify system, process and policy issues impacting firm’s Sellers partners.
- Responsible for providing timely and accurate operational support to Merchants selling on the company’s platform.
- Working for Amazon users on Microsoft Office Package
- Troubleshooting Outlook and Skype issues for users by taking remote sessions
- Supporting users through calls and chats globally
- Worked on active directory and functional mailbox
- Ticketing tools like service now
- Worked on troubleshooting VPN issues
Education
Bachelor of Engineering - Electronics And Communications Engineering
SAMBHRAM INSTITUTE OF TECHNOLOGY (VTU)
Bangalore 07.2012 - 07.2017
High School Diploma -
CLASS XII, KENDRIYA VIDYALAYA NO. 1
Bengaluru 03.2011 - 03.2012
High School Diploma -
CLASS X, KENDRIYA VIDYALAYA NO. 1
Bangalore 03.2009 - 03.2010
Skills
Technical issues analysis
Timeline
AWS DevOps Engineer
Amazon Development Center
06.2021 - Current
Senior System Engineer (Program Analyst)
Cognizant
03.2020 - 06.2021
IT Support Engineer
Amazon Development Center
07.2018 - 11.2019
Bachelor of Engineering - Electronics And Communications Engineering
SAMBHRAM INSTITUTE OF TECHNOLOGY (VTU)
07.2012 - 07.2017
High School Diploma -
CLASS XII, KENDRIYA VIDYALAYA NO. 1
03.2011 - 03.2012
High School Diploma -
CLASS X, KENDRIYA VIDYALAYA NO. 1
03.2009 - 03.2010
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