Abhishek Singh
Bangalore
Summary
PMP certified professional with 12+ years of experience in IT, Financial, and Engineering domains. Experienced in overseeing business projects from conception to completion through effective project management. Seeking challenging assignments in Project/Program Management and IT Service Management Consultation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Advisor
NTT DATA
Bangalore
12.2022 - Current
- In the Delivery leadership role, nurtured and expanded relationship with key large customers, driving business growth and enhancing customer satisfaction
- Accountable for service delivery performance, leading the Service Management practice, normalizing and implementing ITIL processes, defining guidelines, meeting customer expectations, and driving future demand
- Played customer-facing role as a Program/Delivery Manager, responsible for the overall delivery of the projects for US based clients
- Managed a large multicultural team of 25 people responsible for supporting an American MNC from the transition of projects to supporting and producing service procedures and runbooks
- Responsible for end-to-end IT project management for critical US based commercial customers in cyber security sector
- Overall performance responsibility for managing scope, cost, schedule, and contractual deliverables with the project teams across US and India
- Meeting Company's contractual obligation and with complete customer satisfaction
- Responsible for the entire pre-sales process for new support accounts, estimating effort and cost, preparing SOW, and presenting our service to new potential customers
- Managed critical incidents in ITSM ServiceNow, coordinated with resolution parties, and established effective communication between stakeholders for post-incident reviews
- Ensured that contractual metrics like SLAs and KPIs are met, created service reports (SLAs, SLOs, MTTR, NPS), reviewed IT contractual service catalogues to ensure that services are delivered in line with contract
- Led account revenue and margin, and align action with service managers to mitigate possible deviation
- Managed the Delivery Readiness process for various accounts across Manufacturing East Vertical
- Analyzed CSAT and deploy & closely monitor action plans to improve customer satisfaction
- Supported the following delivery activities for the various accounts: Financial Management, Billing Management, Resource Management, Risk Management, Procurement activities and approvals, Escalation management and Reporting, Incident Management, Change Management, Knowledge Management, Process Improvement.
Portfolio PMO(Executive)
CGI
Bangalore
04.2022 - 12.2022
- Defining the PMO strategy and lead the design and implementation of a project management methodology, standards and tools to drive and facilitate the successful delivery of projects
- Leading the execution of a PMO governance, reporting and review framework to provide a holistic view of all organisational project activity
- Establishing PDF compliance through setting up appropriate repositories and data entries, maintaining quality data, and making sure that required deliverables are created, reviewed and approved
- Extensive understanding and implementation of both Waterfall and Agile Methodologies
- Developing project reports and ensuring that status reporting is fit for purpose, complete, timely, accurate, and is communicated effectively
- Identifying the risks and issues and implementing the mitigation plan, maintaining the change logs
- Determining the estimated cost, comparing it with the actual cost, calculating variance & revenues and creating reports
- Analyzing financial data, including project budgets, risks, and resource allocation; Establishing frameworks and standards for Programme and Project Management, managing and compiling Programme related financial and KPI information, overseeing project costs and ensuring finances are well managed
- Managing interdependencies and coordination across projects to ensure that information relating to project deliverables, risks and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated
- Providing and maintaining a capacity planning and resource tracking service across the Programme
- Assisting in strategic capacity planning, tactical resource planning between project and line managers as well as functional work planning
- Supporting the Program Managers to define, sequence, and estimate resources, activities, and duration to develop a baseline schedule and to track and manage activity progress
- Managing the resource plan, e.g., through initiating project resource requests to suppliers and monitoring timecards, managing role profiles, working with vendors, system data input, onboarding, tracking of resourcing process steps and coordination with Resource Management Group
- Identifying and defining the major strategic issues for the organisation and integrate diverse stakeholder interests
- Defining business strategies and organisational policies to enable the strategic coordination of multiple major projects and initiatives to improve efficiency and effectiveness of projects
- Fostering collaborative and mutually supportive relationships with project leaders and senior stakeholders, assess cross-functional project team capability, provide coaching, training and support to enhance the Agency's project/program management capability, and improve collaborative development and project results
- Establishing professional networks and relationships to maintain currency, share ideas and learnings, and collaborate on common responses to project issues Vendors/Service Providers and Consultants
- Negotiating and approving contracts and service level agreements
- Managing contracts and monitor provision of service to ensure compliance with contracts and service arrangements.
PMO Consultant
CAPCO
Bangalore
12.2020 - 04.2022
- Managed offshore activities pertaining around CTA (Cost to Achieve) for various GTC's (Asia, Poland, Mexico) as well as other global regions such as Latam, Menat, Canada and USA
- Coordinated with the Head of Cost Management and other Senior Business Managers (SBM's) of various GTC's, to maintain a symmetry between Governance and Finance Systems, so that Forecast, and Actuals are tracked properly
- Maintained the RAID Log for the Programme for various GTC's
- Implemented various quality improvement projects (lessons learnt, knowledge sharing, etc.)
- Provided a professional level of coordination of budgetary related program activities, supporting the program with tasks such as status reporting, including monthly financial, audit and statutory and performance and risk reports, and scheduling, in consultation with the Finance team
- Updated the RAG Status of Programme in Microsoft Clarity and prepared a detailed Clarity report and KEY Report in case of any deviation from the Forecasted Saves and Spends, for Status Reporting to Programme Manager and Global CTA Controller, on a monthly basis
- Established a real-time resource scheduling to accommodate the fast-changing ground reality
- Created baseline, forecasted, monitored and evaluated project budgets and resources and also providing accurate, timely and transparent resource and financial information and reports to assist the Programme Manager
- Involved in executing various quality improvement projects (lessons learnt, knowledge sharing, etc.)
- Developed dashboards to display Variance Analysis (Spends vs Saves) and Resource Allocation for various Functions across all GTC's with senior management.
PMO Executive
SACHA Engineering
Bangalore
08.2015 - 12.2020
- Administered leadership, direction, strategy, and vision in the areas of project/program management, operational excellence, and change management to facilitate and enable growth and business agility
- Managed resource forecast & created a resource capacity plan, prepared Assumption Log, Issue Log, Risk Register, and worked on Change Request
- Led establishment of Portfolio governance and unified yet scalable processes for PMs
- Spearheaded Process Improvement
- Established and managed project methodology, incorporating structures, standards, processes, lessons learnt, documentation and reporting
- Played a vital role in recognizing potential and inspiring team members, initiating operation improvements, reporting to the higher management
- Assisted the program by identifying project level milestones and integrated them into an overall program level plan
- Provided both verbal and written communications to top management, regarding overall progress and health of projects, risks, and issues
- Conducted review meetings to monitor progress of the project as per schedule/ budgets
- Provided leadership, direction, strategy, and vision in the areas of project/program management, operational excellence, and change management to facilitate and enable growth and business agility
- Exercised improvement of existing processes and contributed to management and monitoring of resources, schedules, effective time utilization, delivery of project deliverables
- Collected data and analyzed key engineering metrics and prepared MIS reports, Financial Forecasting Reports.
Engineer
DesignTech Systems
Pune
08.2013 - 07.2015
- Prepared, reviewed & updated 2D/3D modelling & drafting automotive components, and reviewing work for compliance of customer standards for various customer projects in Heavy Engineering and Automotive Domain.
Design Engineer
Venus Technology
Pune
01.2010 - 01.2011
- Conducted Tool and Fixture Design using UNIGRAPHICS NX 6.0 for TATA ARIA.
Education
PGP (Advanced Management Programme) -
Indian Institute of Management (IIM) Indore
Indore01.2024
MBA (Gold Medalist) - Operations Management and Systems
Jain University
Bangalore01.2019
MTech - Computer Aided Design
SRM Institute of Science & Technology
Chennai01.2013
B.E. - Industrial Production
Manipal Academy of Higher Education
Manipal01.2009
Skills
- Project/Program Management
- Delivery Management
- Resource Management
- Budget Forecasting
- Project/Program Governance
- Risk Management
- Stakeholder Management
- Progress & Status Reporting
- Agile & Waterfall Methodologies
Certification
- PMP
- ITIL 4
- SAFe 5 Agilist
- SAFe 5 Scrum Master
- Lean Six Sigma Black Belt (LSSBB)
- Certified Scrum Product Owner (CSPO)
- Certified Scrum Master (CSM)
- Professional Scrum Master
- IC Agile Certified Coach (ICP-ACC)
Personal Information
Date of Birth: 08/20/1985
Languages
- Hindi
- English
- Kannada
- Bengali
Awards and Achievements
- Led Diverse teams ranging from 10 to 100 stakeholders over a decade, steering the development and launch of 100+ IT and Financial Projects
- Managed overall program cost of $350Mn and responsible to Plan and conduct checkpoint review of the financial management apparatus and identify needs and requirements that are specific to the program
- Optimized project efficiency by 22%, reducing project delivery time by an average of 20%, bolstered team productivity by 25% through Agile Implementations, realizing $3 million savings through meticulous project execution
- Executed various methodologies, including Hybrid, Agile (Scrum, SAFe, Kanban), Adaptive, and Predictive (Waterfall), seamlessly blending project management knowledge areas with Management Principles and Performance Domains
- Operational Excellence: Achieved 99.7% KPI success rate, steering projects to meeting strategic objectives and KPIs
- Stakeholder Engagement: Secured excellent stakeholder satisfaction rate of 99.5% through effective communication and Management
- Won several accolades and appreciation both from client as wells as other project stakeholders for Strong relationship management, work ethics & communication skills with capability to identify & network with Project Managers, Consultants/Clients/Vendors/Suppliers/Sub-contractors with consummate ease
Timeline
Delivery Advisor
NTT DATA
12.2022 - Current
Portfolio PMO(Executive)
CGI
04.2022 - 12.2022
PMO Consultant
CAPCO
12.2020 - 04.2022
PMO Executive
SACHA Engineering
08.2015 - 12.2020
Engineer
DesignTech Systems
08.2013 - 07.2015
Design Engineer
Venus Technology
01.2010 - 01.2011
PGP (Advanced Management Programme) -
Indian Institute of Management (IIM) Indore
MBA (Gold Medalist) - Operations Management and Systems
Jain University
MTech - Computer Aided Design
SRM Institute of Science & Technology
B.E. - Industrial Production
Manipal Academy of Higher Education
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