Abhishek Singh
Jaipur
Summary
Seasoned System Administrator with a proven track record at Wipro Pvt Ltd, adept in ITIL principles and incident management. Demonstrates exceptional problem-solving and leadership skills, ensuring swift resolution of complex IT issues. Excels in fostering stakeholder relationships and enhancing system performance, significantly improving incident response efficiency.
Overview
6
6
years of professional experience
Work History
System Administrator
Wipro pvt ltd
Ahmedabad
06.2022 - Current
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Perform daily check on open incident and audit them to make sure all the incidents get closed on given tat.
- Manage the incident lifecycle from detection to resolution, ensuring timely responses and communication.
- Act as a liaison between technical teams, stakeholders, and customers during incidents.
- Lead post-incident reviews to identify root causes and prevent future occurrences.
- Develop and refine incident management processes and documentation.
- Create and distribute incident reports and metrics to track performance and identify trends.
- Supervise incident response teams, ensuring roles and responsibilities are clear.
- Provide training and support for incident management tools and procedures.
Technical Support Executive
Teleperformance
Jaipur
12.2018 - 06.2022
- Provided technical support to customers via phone, email and online chat.
- Issue Resolution: Troubleshoot and resolve hardware, software, and network problems.
- Ticket Management: Log, track, and escalate incidents using a ticketing system.
- User Support: Assist users via phone, email, or chat, ensuring a high level of customer service.
- Documentation: Maintain knowledge base articles and documentation for common issues.
- Collaboration: Work with other IT teams to resolve complex issues.
Education
Btech - Electrical Engineering
Rajasthan Technical University
Jaipur07-2017
Skills
- Analytical Skills: Ability to analyze incidents and identify root causes quickly
- Problem-Solving: Strong problem-solving skills to develop effective solutions under pressure
- Communication: Excellent verbal and written communication skills for clear reporting and stakeholder engagement
- Leadership: Capability to lead cross-functional teams and coordinate responses during incidents
- ITIL Knowledge: Familiarity with ITIL principles and frameworks related to incident management
- Technical Proficiency: Understanding of IT infrastructure and services to facilitate effective troubleshooting
- Time Management: Ability to prioritize tasks and manage time efficiently during high-pressure situations
- Interpersonal Skills: Strong interpersonal skills to build relationships with team members and stakeholders
- Documentation Skills: Competence in documenting incidents and processes clearly and thoroughly
- Adaptability: Flexibility to adapt to changing circumstances and new challenges in a dynamic environment
- Technical solution development
- Active directory
- Desktop troubleshooting
- End point configurations
- Technical writing
Languages
English
First Language
Timeline
System Administrator
Wipro pvt ltd
06.2022 - Current
Technical Support Executive
Teleperformance
12.2018 - 06.2022
Btech - Electrical Engineering
Rajasthan Technical University