ABHISHEK SINGH
PUNE
Summary
Dynamic ServiceNow Tch Lead at Royal Cyber with expertise in Agile methodologies and project management. Successfully enhanced service delivery and led teams to achieve a 25% ROI increase. Proficient in workflow automation and stakeholder engagement, consistently driving high-quality outcomes in complex projects.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ServiceNow Tch Lead – Service Now {ITSM, GRC, HRSD
Royal Cyber
PUNE
05.2024 - 02.2025
- Mentor and lead a team of developers.
- Executed feature enhancements, bug fixes, and full application deployments on ServiceNow.
- Led development, unit testing, and functional testing within agile frameworks.
- Reviews design and code per sprint to ensure quality.
- Creation and customization of complex workflows and custom workflow activities.
- Partnered with cross-functional teams to translate business needs into technical solutions.
- Contribute to and review user stories.
- Build and maintain technical documentation.
- Supervised ServiceNow health, usage, and compliance.
Product Owner – Service Now
Prov International
PUNE
05.2023 - 03.2024
- Gained comprehensive insights into project scopes to enhance service delivery.
- Managing and prioritizing the product backlog.
- Analyzed market and customer needs to guide development tasks.
- Sustained high operational standards by proactively improving processes.
- Conducted analysis of third-party and internal processes.
- Performed configuration, upkeep, and administration of middleware systems.
ServiceNow Project Delivery Manager
Microland
PUNE
04.2021 - 05.2023
- Directed ServiceNow implementation initiatives to enhance client systems.
- Oversaw consistent achievement of project milestones.
- Expertly leveraged project management tools, including Slack, MS Projects, Jira, and ServiceNow Agile dashboards.
- Directed team of 90 for ITSM, HRSD, ITAM, and ServiceNow upgrade projects.
- Handled customer grievances and escalations effectively.
- Participated in full-cycle solution design and project pre-selling activities.
Agile Project Manager
Larson & Toubro Infotech
PUNE
08.2019 - 04.2021
- Achieved cost-savings by developing functional solutions to problems.
- Executed IT services management (ITSM) strategies while mastering ITIL practices.
- Developed expertise in applying ITIL-based IT service management to create effective business solutions.
- Executed projects per the agreed schedule, budget, and scope.
- Estimated solutions and led the development process.
- Reduced frequency of critical incidents consistently.
- Oversaw Greenfield and Brownfield developments.
- Directed release planning while resolving problems and managing incidents.
Agile Release Manager
Tech Mahindra Business Services
PUNE
11.2018 - 08.2019
- Directed product backlog maintenance and sprint planning.
- Applied analytical skills to dissect issues, weigh options, and finalize decisions.
- Contributed to continuous improvement initiatives, offering valuable suggestions.
- Led efforts in drafting incident response letters and obtaining necessary approvals.
- Effectively maintained the product backlog for both current and future sprints.
Project Manager
Vodafone Shared Services
PUNE
09.2016 - 03.2018
- Efficiently delivered challenging projects by mitigating associated risks.
- Facilitated communication among teams during bridge calls to maintain infrastructure uptime.
- Collaborated across diverse teams to resolve critical issues within SLA parameters.
- Evaluated each feature against objective criteria to ensure maximum customer value.
- Directed execution of multifaceted initiatives and international teams.
PMO
Genpact
PUNE
10.2015 - 06.2016
- Handled L1, L2, and L3 level crisis escalations.
- Oversaw creation and maintenance of comprehensive project schedules.
- Successfully drove IT projects from start to completion.
- Directed project teams from initiation to success.
Incident/Agile Release Manager
Oasis Resource Management Pvt Ltd
PUNE
04.2014 - 01.2015
- Developed and coordinated release schedules for ServiceNow.
- Spearheaded Incident Management team to swiftly address high-priority tickets.
- Partnered with team participants to reach goals.
- Evaluated new product ideas and changes in existing products.
ServiceNow Scrum Executive
ServiceNow Scrum Executive Rewards Point System Pvt Ltd
03.2012 - 04.2014
- Facilitated teamwork with cross-departmental groups, achieving a 25% ROI increase in 18 months.
- Led three Scrum teams.
- Managed product delivery effectively.
- Renegotiated supplier chip prices, cutting bill of materials costs.
- Surpassed quality, timeline, and budget targets.
Education
BBA - Business
DY Patil University
Pune04-2011
Skills
- ServiceNow administration
- Agile methodologies
- Project management
- Backlog management
- Bug tracking
- Workflow automation
- Stakeholder engagement
Accomplishments
- Bridgestone: Project lifecycle management from planning to execution, led the development of total cost ownership models Supported in creating financial models for business cases, NSRE Reinsurance: seamless migration from integrated tools to enterprise-standard tools and master data
- NSRE Reinsurance: Seamless migration from integrated tools to enterprise-standard tools and master data, managing redesign decisions in sync with business changes, involved in long-term planning and strategy
Certification
- CSM
- ITIL
- CSA
- Prince2
Timeline
ServiceNow Tch Lead – Service Now {ITSM, GRC, HRSD
Royal Cyber
05.2024 - 02.2025
Product Owner – Service Now
Prov International
05.2023 - 03.2024
ServiceNow Project Delivery Manager
Microland
04.2021 - 05.2023
Agile Project Manager
Larson & Toubro Infotech
08.2019 - 04.2021
Agile Release Manager
Tech Mahindra Business Services
11.2018 - 08.2019
Project Manager
Vodafone Shared Services
09.2016 - 03.2018
PMO
Genpact
10.2015 - 06.2016
Incident/Agile Release Manager
Oasis Resource Management Pvt Ltd
04.2014 - 01.2015
ServiceNow Scrum Executive
ServiceNow Scrum Executive Rewards Point System Pvt Ltd
03.2012 - 04.2014
BBA - Business
DY Patil University
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