Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
EXTRA- CURRICULAR
Timeline
Generic

Abhishek Singh

Noida

Summary

Versatile professional with experience in leadership support, operations management, and systems engineering across cosmetics, fintech, and IT. Skilled in customer success, escalation handling, stakeholder management, and process optimization, with strong communication and problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

LEADERSHIP SUPPORT SPECIALIST

VEDIC COSMECEUTICALS
05.2025 - Current
  • Provided Leadership-level support to the CEO and Director, managing schedules, communications, and cross-functional coordination to ensure seamless leadership operations.
  • Managed and nurtured relationships with top brands including Dabur, Emami, The Moms Co, Mensa, and Dubai Life Pharmacy, supporting leadership in negotiations, follow-ups, and strategic initiatives.
  • Oversaw day-to-day operations and assisted in resolving bottlenecks and escalations, driving streamlined processes and improved operational efficiency.
  • Collaborated with cross-functional teams to troubleshoot critical issues, ensuring timely project delivery and enhanced client satisfaction.
  • Prepared executive reports, presentations, and dashboards for senior management, enabling informed and data-driven decision-making.
  • Coordinated multiple high-priority projects, aligning stakeholders and ensuring deliverables were met within set timelines and quality standards.

OPERATIONS MANAGER

FINTECGO CORP.
12.2023 - 04.2025
  • Managed client relations and customer success for key accounts including QuestionLab Inc, QuestLabs Analytics Pvt. Ltd., and ThinqVision Consulting, ensuring strong partnerships and long-term satisfaction.
  • Led client engagement and success initiatives, acting as the primary point of contact for escalations, feedback, and relationship management.
  • Collaborated with the sales department to review processes, analyse reports, and align operational strategies with business development goals.
  • Implemented customer retention strategies that resulted in a 20% increase in client retention rates, strengthening revenue stability.
  • Streamlined communication between operations and sales teams, enabling faster resolution of issues and improved client experience.

SYSTEM ENGINEER

TATA CONSULTANCY SERVICES
08.2021 - 11.2023
  • Provided technical and operational support for enterprise-level applications, ensuring smooth system performance, timely issue resolution, and minimal downtime.
  • Acted as a bridge between technical teams and end-users, facilitating effective communication to enhance user satisfaction and streamline issue escalation workflows.
  • Monitored and maintained system SLAs, performance metrics, and service tickets using tools like ServiceNow, Jira, and internal dashboards.
  • Collaborated with cross-functional teams to support client onboarding, configuration, and user training, ensuring seamless transitions and high adoption rates.
  • Contributed to process improvement initiatives, helping standardize support procedures and reduce ticket resolution time through documentation and automation suggestions.
  • Ensured adherence to ITIL practices, data integrity, and compliance standards across day-to-day system operations and client-facing services.

Education

Bachelor of technology - ECE

ABES EC
GHAZIABAD
07.2021

High School - undefined

DALIMSS
VARANASI
06.2015

Skills

  • Operations: Process Optimization, SLA & KPI Management, Workflow Automation, Risk & Compliance, SOP Development
  • Customer Success: On-boarding, Escalation Handling, CSAT/FRT Improvement, Retention Strategies, Client Communication
  • Tools: Slack, MS Excel, Google Workspace
  • Core Strengths: Cross-Functional Collaboration, Data-Driven Decision-Making, Stakeholder Management, Team Leadership
  • Business Functions: Performance Reporting, Operational Auditing, Vendor Coordination, Knowledge Management

Certification

  • GOOGLE DATA ANALYTICS (FEB 2022)
  • JP MORGAN INVESTMENT BANKING
  • NGO SAVE THE CHILDREN VOLUNTEER
  • ISO ASSESSMENT AND TRAINING

References

  • Sumit Ghosh SENIOR CONSULTANT (20+ YEARS OF EXPERIENCE). +91-9717098885, Direct Manager / Reporting Authority. https://www.linkedin.com/in/sumitkghosh

Accomplishments

  • Social Initiative - VOLUNTEER of the SAVE THE CHILDREN NGO.
  • Won Second prize for intra college branch quiz competition
  • Won Inter school chess competition in High school .

EXTRA- CURRICULAR

  • Event Volunteer NGO SAVE THE CHILDREN
  • Student Coordinator, Placement Committee, AKTU University March 2020 – May 2021

Timeline

LEADERSHIP SUPPORT SPECIALIST

VEDIC COSMECEUTICALS
05.2025 - Current

OPERATIONS MANAGER

FINTECGO CORP.
12.2023 - 04.2025

SYSTEM ENGINEER

TATA CONSULTANCY SERVICES
08.2021 - 11.2023

Bachelor of technology - ECE

ABES EC

High School - undefined

DALIMSS

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