Abhishek SINGH
Kanpur
Summary
Dynamic Operations Store Manager with a proven track record at Zepto, excelling in inventory management and team leadership. Enhanced customer satisfaction through effective problem-solving and operational strategies, achieving significant improvements in service delivery. Skilled in performance evaluation and staff training, driving continuous improvement in store operations.
Overview
13
13
years of professional experience
Work History
OPREATION STORE MANAGER
ZEPTO
11.2024 - Current
- Managed daily store operations to ensure efficient service delivery.
- Trained and supervised team members on customer service best practices.
- Implemented inventory management systems to track stock levels accurately.
- Developed staff schedules to optimize coverage during peak hours.
- Conducted regular performance evaluations to improve team productivity.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Coordinated visual merchandising efforts to enhance product presentation.
- Recruited, trained and supervised new employees.
- Monitored sales trends to identify areas for operational improvement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Executive
CBRE (FLIPKART)
Lucknow
11.2023 - 10.2024
- Managed inventory through effective tagging and categorization of materials.
- Led team in implementing operational strategies to enhance workflow efficiency.
- Coordinated cross-functional meetings to align project goals and timelines.
- Developed training materials to onboard new employees effectively.
- Facilitated performance reviews to assess employee development and productivity.
- Guided team members to identify critical factors, reducing process variations and enhancing performance.
- Executed store operations efficiently while maintaining high standards.
- Prepared daily and weekly performance reports for management, including manpower utilization and inventory variations.
- Ensured timely delivery to customers, maximizing satisfaction levels.
- Reduced customer complaints by delivering quality service consistently.
- Maintained inventory hygiene and organization using 5S methodology.
- Minimized inventory damage and losses at store level through proactive measures.
Executive
CBRE SOUTH ASIA PVT LTD
Lucknow
11.2020 - 09.2023
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Prepared annual data to determine metrics for operational performance.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
GSA
Hotel Sarovar Portico
SurajKund
11.2021 - 11.2022
Executive
Hilton Garden Inn
Gurgaon
09.2015 - 07.2017
GSA
Le-Meridian
Ahmedabad
07.2014 - 11.2015
- Company Overview: Property of Starwood
- Property of Starwood
Supervisor
Holiday Inn
Aerocity
07.2013 - 11.2015
Industrial Trainee
Le-Meridian
Ahmedabad
01.2013 - 07.2013
- Company Overview: Property of Starwood
- Property of Starwood
Education
B.Sc. -
Hospitality Catering Tourism Management
Delhi, Delhi05.2013
12th -
U.P Board
01.2006
10th -
U.P Board
01.2004
Skills
- Load and capacity analysis
- Inventory Management
- Planning
- Procurement
- Operations Management
- Order management
- Warehouse Management
- Business review meetings
- Manpower management
- Project coordination
- Customer satisfaction enhancement
- Supply Chain Process development
- 5S methodology
- Continuous improvement
- SOP development
- Facility Management
- Staff training
- Stock audit
- Profit and loss management
- Inventory management
- Customer service
- Visual merchandising
- Sales analysis
- Staff scheduling
- Team leadership
- Operational strategy
- Performance evaluation
- Problem solving
- Employee engagement
- Store operations
- Bank and safe deposits
- Supply chain management
- Policies and procedures
- Loss prevention
Hobbies and Interests
- Playing Guitar
- Singing
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 08/21/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
OPREATION STORE MANAGER
ZEPTO
11.2024 - Current
Executive
CBRE (FLIPKART)
11.2023 - 10.2024
GSA
Hotel Sarovar Portico
11.2021 - 11.2022
Executive
CBRE SOUTH ASIA PVT LTD
11.2020 - 09.2023
Executive
Hilton Garden Inn
09.2015 - 07.2017
GSA
Le-Meridian
07.2014 - 11.2015
Supervisor
Holiday Inn
07.2013 - 11.2015
Industrial Trainee
Le-Meridian
01.2013 - 07.2013
B.Sc. -
Hospitality Catering Tourism Management
12th -
U.P Board
10th -
U.P Board
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