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Abhishek Singh
Contract & Commercial Management
Gurgaon,HR
Work Preference
Summary
Seasoned Contract & Commercial Management professional with a strong track record in driving operational efficiency, managing complex contracts, and leading cross-functional teams. Passionate about delivering results and contributing to strategic goals within a forward-thinking organization.
Overview
22
22
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Senior Manager – Contract & Commercial Management
Ericsson India Pvt. Ltd.
09.2020 - Current
- Oversee PAN India contract life cycle management and commercial operations for wireless, wireline, and managed service sectors.
- Managing contract life cycle management, including internal stakeholders and customer engagements, negotiations, contract and purchase order management, billing, revenue, risk management, change management, add-on sales, cost savings, process improvements, claims and dispute management, collections and contract closures.
- Conducted regular contract analysis, providing insights to sales and finance teams regarding contract flaws and areas for improvement in current and upcoming deals.
- Facilitated regular interaction, presentation, and support to global contract & commercial team, sharing best practices and lessons learned in area of responsibility.
- Executed comprehensive gap analysis of long-term account receivables, inventory, collection, revenue, and engagement, delivering actionable recommendations to stakeholders for effective resolution and closure.
- Overseeing complex billing and credit structures (i.e. DPM, Pay as grow/use, BOX and alternative models)
- Finalizing, executing WLA and term sheets with customers for out-of-scope projects and additional undefined processes within contract
- Implemented comprehensive contract governance frameworks with customers and internal stakeholders to facilitate resolution of post-contract management issues.
- Compile MIS reports and deliver presentations to Mgmt. for informed decisions.
- Tracking project, order, and supply management consistent with contract stipulations and milestones.
- Facilitate billing, contracts, and payment reconciliations with customers and internal auditors.
- Executed timely contract transfer to delivery teams for improved project management and tracking.
Chief Manager - PAN India Operations (NW business)
Samsung India Electronics Ltd.
05.2018 - 12.2019
- Oversaw India contract and execution operations for Reliance JIO customer.
- Customer engagements, po, billing, revenue and risk mgmt., vendor mgmt., change and dispute mgmt., process improvement, supply chain, 3PL, collection & contract closures.
- Close monitoring of process improvement/changes and new processes implementation.
- Workforce Managment and Human resource engagements
- Making SOP's and SPMS system training to the team members.
- Regular Inputs to the sales, finance and commercial team on contract flaws and area of terms improvements.
- Monitoring timely customer PO receiving, PO allocation to customer projects and timely billing to customer.
- Solution partners (vendors) Invoicing and work order related gaps and reporting to the management.
- Managing process improvements, innovation to strengthen the contract and commercial mgmt. process.
- Gap analysis of long-term unbilled AR, inventory, collection, revenue and guidance to the respective stakeholders for improvement measures and resolutions.
- Project, work package and activities setup in system based on contract and PO scope received from customer.
- Review of contract & delivery fulfillments & dealing with other internal teams for assurance of timely execution.
- MIS report presentation for weekly review meetings with management.
- Resource planning based on scope and work.
Senior Manager – Contract & Commercial management
Huawei Telecommunications India Co. Pvt. Ltd.
01.2011 - 05.2018
- Managed India contract & commercial mgmt. for wireless, wireline and managed service businesses.
- Customer engagements, dispute mgmt., negotiation, contract and po mgmt. billing, revenue, risk and change mgmt., process improvement, collection and contract closures.
- Vetting and review of contracts and POs and give professional opinion and approvals.
- Giving inputs to the sales, presales and bidding team of contracts flaws & improvements.
- Gap analysis of long-term unbilled AR, inventory, collection, revenue and guidance to the account and finance teams for early closure and resolution.
- Managing complex billing models (i.e. DPM, Pay as grow/use, BOX and other models)
- Drafting and signing WLA/term sheets with customer for out-of-scope work, add on sales and other undefined processes in the contract.
- MIS reporting & presentations to the Mgmt. for their review and decisions.
- Monitoring contract life cycle, order and supply mgmt. mapping with contract terms & milestones for ensuring control in working capital and reduction in long term AR and inventory.
- Billing, contracts & payment reconciliations with customer & Internal Auditors.
- Handling key operational areas, like Process improvements, process mapping with customer, consultancy, making strategies, handling customer disputes and contract improvements.
- Timely contract handover to delivery teams for better execution and monitoring.
- Regular engagements with internal stakeholders and training to the team members.
- Handling team of contract/commercial mgmt., billing and delivery team.
Manager – Commercial and Customer Delivery Operations
Alcatel Lucent India Ltd.
09.2009 - 01.2011
- Managed PAN India contract and commercial oversight across multiple business segments.
- Setting up commercial and contract process within the customer unit.
- Receiving and vetting of customer contracts/agreements and purchase orders.
- Workforce management and Human resource engagements
- Regular interaction, support and follow-ups with sales, finance, project, supply chain, legal teams on commercial pieces of the contracts/agreements, orders.
- Ensuring timely billing and Order executions as per contract milestones and terms.
- Following up with the fulfillment team for the shipment status.
- Maintaining contract life cycle dash board (including po, delivery, signoff, billing, payment milestone, discounts and closure) for accuracy in contract execution.
- Introducing and maintaining MISs for the Management review & decisions.
- Close contact with the order execution teams on pending status of billing & orders.
- Weekly calls/review with the regions on contracts, order and supply execution status.
Specialist-International order management
Nortel Networks India Ltd.
08.2008 - 09.2009
- Oversaw international order management team for carrier and enterprise divisions across ASEAN, ANZ, and EMEA regions; managed order verification, SAP entries, and shipment fulfillment.
- Tracking and execution of one time and milestone-based billings of customer orders
- Review of customer contract and agreement and ensuring timely execution of orders and supply as per the commercial terms.
- Regular interaction and coordination with vendors, fulfillment and other internal stakeholders for assuring timely shipments movements and delivery of goods.
- Revenue risk reports, daily order board & weekly calls with counter parts for the present status of ongoing order fulfillment.
- Checking & creation of IPR, STO, replace by and GR request.
- Maintaining of data in manual & soft forms.
- Creation of credit or debit notes for rectification of errors.
Team Leader – Billing Operations
Colwell & Salmon Communications India Ltd.
04.2006 - 08.2008
- Led billing operations group focused on USA customer accounts
- Managed delivery of accurate and on-time billings to customers.
- Execution of the services, creation of orders and contracts.
- Termed invoicing to all the customers as per customer orders & agreements in SAP system.
- Maintaining database of customers and their stores/branches.
- Timely inputs and MIS to the Mgmt. about the ongoing issues and proposed improvement.
- Checking and analysis of customer contracts, order and billing.
- Weekly and monthly billing and sales report for management decision.
- MIS, productivity reports, error tracker and work flow report for the management decisions and improvement/analysis for team efficiency and quality.
- Adjustments in customer A/C & error rectifications with credit and debit notes.
- Regular team training for adapting new ways of workings.
- Defining and maintaining process SLA, CTQ, KRA & KPI for maintaining standard of quality
- Preparation of SOP's and SIPOC of the different projects.
- Support to internal stakeholders for customer claims, data review, queries, errors, disputes, credit receivables.
- Defining internal quality checks and controls for zero ambiguities in process and audit.
Senior Executive - Contract Management
Hughes Escorts Communication Ltd.
11.2003 - 04.2006
- Managing enterprise customer billing and contracts (generation, verification, assurance of accurate billing)
- Revenue leakages and gaps identification across various services.
- Analysis of revenue, agreements and reconciliation of customer's & ACD's database
- Verifying and checking of contract terms mapping with orders and assurance of seamless operational process.
- Correspondence and follow-ups with program managers, program coordinators & other concerned departments at all over India Branches
- Preparation of MIS reports for management decisions.
- Creation of master database of customers in (SAP R/3) system.
- Handling credit & debit notes as per customer services and prices changes.
- Providing assistance and validating the booking of all customer orders in company defined systems and procedures.
- Providing inputs and support for improvement in ongoing designing of company ERP systems.
- Customer master database creation in (SAP R/3).
- Handling internal Audits and reconciliations.
Education
Master of Commerce - Commerce And Business
H.P. University
Shimla, India01.2006
Bachelor of Commerce - Commerce And Business
Delhi University
New Delhi, India01.2002
12th - Commerce
D.C. Arya Sr. Sec. School
New Delhi, India01.1998
10th - Commerce
D.C. Arya Sr. Sec. School
New Delhi, India01.1996
Skills
Leadership: Demonstrated ability to lead and manage cross-functional teams across diverse roles and responsibilities
Contract Management: Skilled in end-to-end contract lifecycle management including negotiation, governance, vetting, execution, and closure
Commercial Management: Expertise in billing, revenue management, risk assessment, and dispute resolution
Process Improvement: Proven track record of identifying inefficiencies and implementing process enhancements to boost operational effectiveness
Customer Engagement: Strong relationship-building skills with internal and external stakeholders to drive satisfaction and business growth
Financial Acumen: Solid understanding of financial principles, including cost-saving strategies, revenue optimization, and budget control
Team Management & Training: Effective in mentoring, training, and motivating teams while fostering a collaborative and productive work environment
ERP Proficiency: Experienced with ERP platforms including AI tools, SAP, Midas, Sales CLM, and MS Office for efficient data and process management
Certification
Certified, Commercial & Contract Advanced Practitioner, issued by WCC, USA (Sept 2023 till Sept 2027)
Interests
Accomplishments
Ericsson India Pvt Ltd
Year 2025
- Recognized for the successfully recovered INR 4.50 crores from customer, related to the old abandoned and disputed Fiber business, which was on the verge of being written off as bad debt.
- Successfully reduced USD 10 million from the risk provision through reconciliation validation.
Year 2024
- Recognized for the resolution and recovery of disputed INR 1.15 crores from customer cartel team.
Year 2023
- Recognized for cost-saving of INR 6 crores during post-contract settlement on currency exchange rates dispute with customers, contributing to additional revenue in business unit.
- Secured cost-saving of INR 1.62 crores in resolving old disputes, augmenting the yearly revenue.
- Instrumental in settling old disputes, reclaiming INR 10 crores in canceled Po's and payments.
Year 2022
- Acknowledged for INR 6 crore cost savings during post-sales dispute resolution.
- Successfully contested and retrieved withheld payments totaling INR 8 crores for Chennai and INR 15 crores for Rajasthan circles on customer claim of theft and damage
Huawei Telecommunications India Ltd.
Year 2017
- Awarded for outstanding performance in Customer centric and solutions.
Year 2016
- Awarded with Gold Medal for outstanding contract manager (India) for the Year 2015
- Awarded for the best individual in successfully achieving exceeded Targets
Year 2015
- Individual award receipt for the best performance in 2014
Year 2014
- Received the Honor Award (Globally, one of the most prestigious awards in the company) for continuous excellence in contract mgmt. and contributing to exceeding billing, collections, and revenue targets of India office.
Year 2013
- Best performance award for the year 2012
- Best global contract review award
- Best performance award for reducing long unbilled & KPI maintenance.
Year 2012
- Cost saving award for saving 0.8M$ for the company.
Nortel Networks India Ltd.
Year 2009
- Being a continuous performer, promoted for handling 3 global regions (EMEA, ASEAN, Australia and New Zealand).
Colwell & Salmon Communications India Ltd.
Year 2007
- Received consecutive promotions (Executive > Sr. Executive > Team Leader) for successful process migrations from USA to India, flawless process establishment, improvement and seamless operations.
Hughes Escorts Communications Ltd.
Year 2005
- Awarded with Team Excellence Award for the best performance, practices and contract improvement.
LinkedIn Profile
https://in.linkedin.com/in/abhishek26/
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Affiliations
- Certified from World Contract and Commercial USA
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Software
SAP, Sales CLM, Lotus, Midas, MS Office
Timeline
Senior Manager – Contract & Commercial Management
Ericsson India Pvt. Ltd.
09.2020 - Current
Chief Manager - PAN India Operations (NW business)
Samsung India Electronics Ltd.
05.2018 - 12.2019
Senior Manager – Contract & Commercial management
Huawei Telecommunications India Co. Pvt. Ltd.
01.2011 - 05.2018
Manager – Commercial and Customer Delivery Operations
Alcatel Lucent India Ltd.
09.2009 - 01.2011
Specialist-International order management
Nortel Networks India Ltd.
08.2008 - 09.2009
Team Leader – Billing Operations
Colwell & Salmon Communications India Ltd.
04.2006 - 08.2008
Senior Executive - Contract Management
Hughes Escorts Communication Ltd.
11.2003 - 04.2006
Master of Commerce - Commerce And Business
H.P. University
Bachelor of Commerce - Commerce And Business
Delhi University
12th - Commerce
D.C. Arya Sr. Sec. School
10th - Commerce
D.C. Arya Sr. Sec. School