Abhishek Singh
Jaipur
Summary
I am a Certied Salesforce Admin & Project Coordinator who have the adroit skill set to match the Salesforce standards and worked on multiple projects as solo and also lead projects as a Coordinator with exquisite communication skills which includes technical skills as well.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Partner Portal
AnavClouds Software
Jaipur
06.2024 - Current
- Administered company portfolio on Salesforce Partner Community.
- Maintained comprehensive knowledge of metrics within Partner Portal.
- Monitored performance indicators to drive strategic decision-making.
Salesforce Admin & Project Coordinator
AnavClouds Software
04.2023 - Current
- Company Overview: Manage Salesforce app exchange project for Round Robin. Work closely with programmers and clients to meet project requirements, goals. Doing multiple admin work on various projects and also managing projects with clients directly. https://www.anavclouds.com
- Manage Salesforce app exchange project for Round Robin.
- Work closely with programmers and clients to meet project requirements, goals.
- Doing multiple admin work on various projects and also managing projects with clients directly.
- Manage Salesforce app exchange project for Round Robin. Work closely with programmers and clients to meet project requirements, goals. Doing multiple admin work on various projects and also managing projects with clients directly. https://www.anavclouds.com
Data Migration
01.2022 - Current
- Data Migration for Timezone for multiple objects using Data loader.
Contact Centre
02.2023 - 06.2024
- Created a contact centre for their operation so that their agents will do calling from Salesforce Instance using their vendors MCC.
- Developed new UI panel which consists 26 mobile fields and Hang Up functionality and Call Disposition which brings their efficiency to 75%.
- Created comprehensive testing regime to ensure that functionality will work in every situation.
- Built entire LWC using Apex Classes.
Sales Console
04.2023 - 07.2023
- Manage their service console and Inventory for Cases by customizing Guidance for Success feature of Salesforce.
- Managed service pipeline by adding Milestones on every status change and add Entitlements accordingly.
Salesforce Admin & Project Coordinator
Arka Softwares
03.2022 - 03.2023
- Company Overview: Worked on 2 Projects one purely on Admin & second is related to custom code. Worked on In-App Guidance to implement the requirements of creating forms on Record Pages. Second Project implementation based on Record Trigger Flow & custom development through Apex Class. https://www.arkasoftwares.com
- Worked on 2 Projects one purely on Admin & second is related to custom code.
- Worked on In-App Guidance to implement the requirements of creating forms on Record Pages.
- Second Project implementation based on Record Trigger Flow & custom development through Apex Class.
- Worked on 2 Projects one purely on Admin & second is related to custom code. Worked on In-App Guidance to implement the requirements of creating forms on Record Pages. Second Project implementation based on Record Trigger Flow & custom development through Apex Class. https://www.arkasoftwares.com
Education
B-Tech - Computer Science
SRM University
06.2019
Skills
- Leadership
- Salesforce administration
- Project coordination
- Collaboration
- Communication
- Creativity
- Critical Thinking
- Visual Thinking
- Problem Solving
- Organization Skills
- Enthusiasm
- Work Ethic
- Supervision
- Reporting analytics
- System integration
- Requirements gathering
- Effective communication
Certification
Salesforce Administrator
Salesforce Certified Marketing Cloud Administrator
Hobbies and Interests
- Games
- Cricket
- Mindfulness
- Gym
- Explorer
Projects
PCG, Created a contact centre for their operation so that their agents will do calling from Salesforce Instance using their vendors MCC. Developed new UI panel which consists 26 mobile fields and Hang Up functionality and Call Disposition which brings their efficiency to 75%. Created comprehensive testing regime to ensure that functionality will work in every situation. Built entire LWC using Apex Classes. Fixter, Manage their service console and Inventory for Cases by customizing Guidance for Success feature of Salesforce. Managed service pipeline by adding Milestones on every status change and add Entitlements accordingly. Eminence Wealth, The Project mainly deals with platforms like leading & Prospect Connect for leads/prospects information and we automatically add leads from these platforms to Salesforce Instance and it also has handwritten document which scan using Google Vision to extract text and mapped to Lead fields. They use Ringcentral for Texting & Calling from Salesforce. Olami, Data Migration for Timezone for multiple objects using Data loader. Salesforce Partner Community, Gained deep insight and knowledge of all pillars within the Salesforce Partner Community. Successfully navigated the requirements and processes for achieving and maintaining Silver Partner status with Salesforce. Implemented strategic initiatives to enhance company profile and partnership level.
Languages
- English
- Hindi
Positions
- Highly Proactive Salesforce Admin & Project Coordinator, Salesforce, 07/22/24
- Salesforce Admin & Project Coordinator, Unknown, 04/04/23, Present
- Junior Salesforce Consultant, Unknown, 03/09/22, 03/14/23
- Contact Centre, Unknown, 02/15/23, 06/01/24
- Sales Console, Unknown, 04/20/23, 07/11/23
- Financial Cloud, Unknown, 06/26/24, Present
- Data Migration, Unknown, 01/18/22, Present
Timeline
Salesforce Partner Portal
AnavClouds Software
06.2024 - Current
Sales Console
04.2023 - 07.2023
Salesforce Admin & Project Coordinator
AnavClouds Software
04.2023 - Current
Contact Centre
02.2023 - 06.2024
Salesforce Admin & Project Coordinator
Arka Softwares
03.2022 - 03.2023
Data Migration
01.2022 - Current
B-Tech - Computer Science
SRM University
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