Abhishek Singh
Ghaziabad
Summary
Dynamic Senior Associate with a proven track record, adept at analyzing performance metrics and driving process improvements. Skilled in customer request management and Jira, I excel in resolving complex issues and enhancing user experiences, consistently achieving high satisfaction levels and contributing to team success.
Overview
7
7
years of professional experience
Work History
Senior Associate
Tide
Hyderabad
04.2025 - Current
- Identified opportunities for process improvements by gathering feedback from merchants and implementing solutions.
- Assisted in the creation of training materials and resources for new team members.
- Provided direction and guidance to junior associates on complex tasks.
- Identified needs of customers promptly and efficiently.
Senior Associate
Paytm
Noida
10.2023 - 03.2025
- Analyzed merchant performance metrics to identify trends and recommend strategies for improvement.
- Collaborated with cross-functional teams to streamline onboarding processes, reducing merchant onboarding time by 20%.
- Managed escalated customer issues, providing timely resolutions and ensuring customer satisfaction.
- Analyzed data and created reports for senior management.
Support Specialist
Revolut
Delhi
03.2023 - 09.2023
- Resolved technical issues and addressed customer requests regarding platform usage and banking products.
- Guided clients on effective platform utilization to enhance user experience.
- Assisted customers with transfers and account-related inquiries for seamless transactions.
- Contributed to quality assurance initiatives and process improvement efforts.
Support Specialist
Amazon
04.2019 - 03.2023
- Handled customer inquiries via calls, chats, and emails, ensuring high satisfaction levels.
- Assisted with order details, account settings, and troubleshooting, including password and address updates.
- Promoted to Seller Support to guide sellers on registration, shipping, packaging, and queries related to offers and fees.
- Recognized as Employee of the Month for nine months and consistently achieved exceptional KPIs.
- Addressed customer requests, resolved technical issues, and guided clients on platform usage.
- Collaborated with internal teams to enhance the client experience.
- Managed and organized confidential documents.
- Contributed to process improvement and quality assurance initiatives.
Education
BBA -
HR Institute of Technology
Ghaziabad04-2017
Skills
- Customer request management
- Communication and documentation
- Ticketing systems
- Salesforce and Jira
- Freshdesk support
- Microsoft Office proficiency
- Quality assurance practices
- Live chat support
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Senior Associate
Tide
04.2025 - Current
Senior Associate
Paytm
10.2023 - 03.2025
Support Specialist
Revolut
03.2023 - 09.2023
Support Specialist
Amazon
04.2019 - 03.2023
BBA -
HR Institute of Technology