Lead Squad
Abhishek Singh
Senior Administration Officer
Delhi,India
Summary
Customer support professional with four years of experience in business development, educational mentoring, and student counseling. Expertise in communication, issue resolution, and relationship management has enhanced student engagement and enrollment through effective counseling strategies. Committed to empowering individuals with informed guidance and strong conflict resolution skills.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Counselor and Administrative Staff
Ajay vision Education Private Limited (Vision IAS)
07.2023 - Current
- Facilitated individual and group counseling sessions to support student development and academic success.
- Coordinated UPSC CSE Interview 2023 Personality Development Program (PDP) at Vision IAS, enhancing students' interview readiness and confidence.
- Managed student complaints and Daksha & Lakshya mentoring email IDs, streamlining communication and improving program execution.
- Established reputation as a premier institute for UPSC preparation, attracting a diverse student body.
- Facilitated individual and group counseling sessions, fostering student development and promoting academic success.
- Efficiently handled student complaints and managed the Daksha & Lakshya mentoring email IDs, ensuring smooth coordination and effective execution of the Daksha & Lakshya Program.
- Maintained accurate records of student interactions and progress for ongoing assessment and improvement.
- A leading institute for UPSC preparation
Mentor
Institute of Management and Technical Studies
08.2022 - 04.2023
- Cold called and followed up with potential students, generating interest in enrollment
- Provided counseling on courses, admission requirements and financial aid
- Facilitated the admission process, increasing student enrollment and retention
- Reached out to international students to facilitate course registration residing abroad to enroll in distance courses offered by the university
- An educational institution providing various management courses
- Developed individualized learning plans to enhance student engagement and academic performance.
- Facilitated workshops enhancing students' critical thinking and problem-solving skills, fostering academic success
Business Development Executive
Hindustan Wellness Pvt. Ltd
08.2021 - 05.2022
- Utilized CRM software and email campaigns to enhance lead generation and conversion rates
- Conducted product demos and presentations to engage prospective clients and showcase product value
- Utilized sales and marketing tools like CRM software and email campaigns to support lead generation and conversion
- A company focused on wellness and health solutions
Education
Master of Arts - Political Science
Indira Gandhi National Open University
Delhi, India 04.2001 -
BBA -
Chaudhary Charan Singh University
07-2021
Higher Secondary - Intermediate
Gandhi Memorial School
Delhi, India01-2018
Skills
Counseling techniques
Client engagement strategies
Client records management
Customer service
Complaint resolution
Issue resolution
Proficient in CRM tools
Microsoft Excel
Call management
Administrative support
Problem-solving
Teamwork and collaboration
Positive demeanor
Data governance expertise
Software
Knowlarity
Salesforce
STRENGTHS
- Communication: Excellent communication skills with a focus on customer satisfaction
- Problem Solving: Ability to analyze problems and find effective solutions
- Multitasking: Capable of managing multiple tasks effectively
- Attention to Details: Attention to details ensures high-quality outcomes
- Program Coordination: Explain how it benefits your work.
Timeline
Counselor and Administrative Staff
Ajay vision Education Private Limited (Vision IAS)
07.2023 - Current
Mentor
Institute of Management and Technical Studies
08.2022 - 04.2023
Business Development Executive
Hindustan Wellness Pvt. Ltd
08.2021 - 05.2022
Master of Arts - Political Science
Indira Gandhi National Open University
04.2001 -
BBA -
Chaudhary Charan Singh University
Higher Secondary - Intermediate
Gandhi Memorial School