Abhishek Singh Chauhan
Bangalore
Summary
Expert in driving mission critical projects and resolving gridlocks that impede optimum service delivery. Grounded in integrity w acknowledged for resilience and resourcefulness, expertise has been honed in managing change, elevating team performances and sustaining robust, responsive systems and operations. Detail-oriented Manager offers more than 6-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager Central Sales Operations
Ola Electric Pvt Ltd
Bangalore
01.2024 - Current
- Managed end-to-end Exchange program, facilitating onboarding of Exchange partners for offline transactions while overseeing online exchanges and organizing Exchange events across various locations
- Directed delivery project operations, consistently meeting or exceeding monthly delivery targets for scooters
- Coordinated efforts centrally, liaising with fulfillment, First Mile, and Last Mile teams, achieving 103% and 109% of targets in the last two months
- Spearheaded the test ride scooter project, overseeing inventory management and ensuring operational functionality of test ride scooters at multiple locations
- Led Sales Mystery Project, conducting audits for Enhanced Campaigns (ECs) to enhance sales strategies and processes.
Senior Manager Central Operations (Control Tower)
Dunzo Digital Pvt Ltd
Bangalore
11.2023 - Current
- Managing a team of 8 members responsible for demand curtailment during store breakages and optimization of supply-side metrics, including reducing high ready-to-ship times and improving supply utilization
- Led a central audit team to achieve a remarkable 90% reduction in order edits, modifications, and merchant cancellations) from 5% to 0.5%
- Managed the end-to-end life cycle, overseeing initiatives and implementing tactical activities for enhanced efficiency
- Achieved a sustainable 74% reduction in packaging costs) from Rs 23 to Rs 6: through strategic initiatives, including optimizing bag selection, improving Standard Operating Procedures) SOPs, and introducing reusable bags
- Planning w Procurement Introduced and maintained near perfect availability for consumables by analyzing data, planning and tracking inventory and coordination with vendors to avoid service disruption
- Led the alignment flow process for store operations, resulting in significant reductions in picking time and the optimization of picker count to enhance operational efficiency
- Improved the completion rate of all categories by collaborating closely with Central and City supply teams.
Senior Lead Central Operations (Control Tower)
Dunzo Digital Pvt Ltd
Bangalore
04.2023 - 10.2023
- Led the alignment flow process for store operations, resulting in significant reductions in picking time and the optimization of picker count to enhance operational efficiency
- Assumed responsibility for managing store consumables, achieving substantial cost reductions across nation-wide stores while ensuring consistent consumable availability
- Successfully decreased consumable costs from Rs 23 preorder to less than Rs 14 per order pan India
- Implemented effective coordination with the store team, resulting in a reduction in Wastage and improved inventory management for key SKUs
- Spearheaded the automation of DC curtailing processes in collaboration with Product and Engineering teams
- Developed a new SOP )Standard Operating Procedure: or playbook for demand curtailment using automation tools.
Lead Central Operation (Control Tower)
Dunzo Digital Pvt Ltd
Bangalore
07.2022 - 03.2023
- Led and managed a team of 8 members responsible for demand curtailment during store breakages and optimization of supply-side metrics, including reducing high ready-to-ship times and improving supply utilization
- Assumed added responsibilities for managing Issues with Item Delivered) IID:, with a primary focus on the entire Mumbai city
- Personally investigated single IIDs raised by customers, thoroughly reviving images of products shipped from stores and delivery partner images to resolve discrepancies promptly
- Spearheaded efforts to combat fraud related to cigarette SKUs, successfully reducing fraud rates from 6% to 1.5% across pan cities.
Associate Program Manager Central Operations (Control tower)
Dunzo Digital Pvt Ltd
Bangalore
05.2022 - 06.2022
- Led a team of 8 professionals responsible for demand curtailment during store breakages and optimization of supply-side metrics
- Developed and implemented strategies to effectively manage demand fluctuations caused by store breakages, ensuring minimal disruptions to customer orders
- Collaborated with cross functional teams, including supply chain and operations, to address high ready-to-ship time and optimize supply utilization.
Assistant Manager Central Operation & Last-Mile
Furlenco
Bangalore
10.2016 - 05.2022
- Centrally Managed a Team of 35 Last Mile Delivery Managers responsible for ensuring the timely completion of deliveries to customers
- Focused on enhancing customer experience through effective team coordination and streamlined delivery processes
- Implemented strategies to optimize delivery routes, reduce delivery times, and minimize operational costs
- Collaborated cross functionally with other departments to address customer concerns and resolve delivery related issues promptly
- Implemented efficient scheduling processes to optimize delivery routes and meet customer expectations
- Collaborated closely with warehouse staff to ensure accurate and real-time stock information for timely delivery planning
- Played a pivotal role in overseeing capacity management for operations across multiple cities.
Senior Executive Customer Relationship
Nest away Technologies
Bangalore
10.2015 - 10.2016
- Conducted customer research and analysis to identify pain points and opportunities for improvement
- Collaborated with cross functional teams to develop and implement solutions based on customer insights
- Took ownership of customer issues by communicating with stakeholders and devising effective solutions, resulting in increased customer satisfaction ratings
- Demonstrated strong organizational skills by maintaining an orderly workflow according to priorities, resulting in a reduction in bottlenecks and an increase in efficiency.
Senior Executive Customer Relationship
Myntra
Bangalore
09.2014 - 10.2015
- Successfully handled customer queries and complaints through calls, resulting in better customer satisfaction ratings and a reduction in customer complaints
- Successfully marketed and sold products to customers while also handling customer queries, resulting in an increase in sales.
Sales Executive
Nuance Duty Free
Bangalore
08.2013 - 09.2014
- Successfully handled end-to-end sales processes, from lead generation to close, resulting in increased sales revenue and a better customer satisfaction rating
- Developed and promoted available products using a variety of strategies, resulting in an increase in product visibility and sales revenue.
Customer Care Executive
Serco
Bangalore
08.2012 - 08.2013
- Successfully handled end-to-end sales processes, from lead generation to close, resulting in increased sales revenue and a better customer satisfaction rating.
Education
Diploma in Electronics & Communications -
BSF Institute of Technology
06.2009
High School -
Theosophical Inter College
04.2006
Skills
- Customer Service
- Leadership
- Microsoft Office
- Leadership Skills
- Project Management Skills
- Ability to work in a Team
- Highly Motivated
- Creative Problem Solving
Details
#15, Ground Floor, 3rd Main Shivshankara Layout Kattigenhalli, Yelahanka Bangalore, Bangalore, 560064, India, 8553756132, abhisheksinghchauhan5@gmail.com, 10/05/1991
Personal Information
Title: SENIOR MANAGER CENTRAL OPERATIONS
Languages
- English
- Hindi
- Kannada
Timeline
Assistant Manager Central Sales Operations
Ola Electric Pvt Ltd
01.2024 - Current
Senior Manager Central Operations (Control Tower)
Dunzo Digital Pvt Ltd
11.2023 - Current
Senior Lead Central Operations (Control Tower)
Dunzo Digital Pvt Ltd
04.2023 - 10.2023
Lead Central Operation (Control Tower)
Dunzo Digital Pvt Ltd
07.2022 - 03.2023
Associate Program Manager Central Operations (Control tower)
Dunzo Digital Pvt Ltd
05.2022 - 06.2022
Assistant Manager Central Operation & Last-Mile
Furlenco
10.2016 - 05.2022
Senior Executive Customer Relationship
Nest away Technologies
10.2015 - 10.2016
Senior Executive Customer Relationship
Myntra
09.2014 - 10.2015
Sales Executive
Nuance Duty Free
08.2013 - 09.2014
Customer Care Executive
Serco
08.2012 - 08.2013
Diploma in Electronics & Communications -
BSF Institute of Technology
High School -
Theosophical Inter College
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