ABHISHEK SONI
Ahmedabad
Summary
Dynamic Senior Executive with a proven track record at Lendingkart Finance LTD, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Excel and effective communication, I successfully implemented strategies that doubled customer satisfaction and streamlined processes, showcasing my leadership and creative problem-solving abilities. Accomplished and motivated executive with successful career history in business operations. Offering exceptional leadership and staff development skills proven to build trust and communicate effectively across all organizational levels. Coordinated with board members and C-suite executives to initiate and execute strategic business plans that achieve key objectives.
Overview
7
7
years of professional experience
Work History
Senior Executive - Colending
Lendingkart Finance LTD - Morden Business Solution
Ahmedabad
11.2023 - 05.2025
- Developed and implemented a comprehensive customer service program that increased customer satisfaction ratings by 100%.
- Streamlined office processes, reducing manual paperwork by 100%, and improving efficiency by 100%.
- Analyzed financial data to identify cost-saving opportunities and improve profitability.
Team Lead - Operations
Digitel Media LLP
Ahmedabad
08.2022 - 08.2023
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Managed a high workload with a consistent record of achieving deadlines and production targets.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped to increase sales and customer retention by managing the implementation of new marketing and service strategies.
- Maintained team compliance with company standards, safety practices, and regulatory and environmental requirements.
Process Executive
Digitel Media LLP
Ahmedabad
01.2020 - 07.2022
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Customer Service Representative
Ascendum KPS Private Limited
Ahmedabad
08.2018 - 12.2019
- Developed and implemented customer service standards that improved customer satisfaction
- Collaborated with other departments to ensure customer satisfaction
Education
Bachelor of Commerce -
Bhavan's Seth RA College
Ahmedabad01.2017
Senior Secondary Certificate -
Gurukrupa Highschool
Ahmedabad01.2014
Higher Secondary Certificate -
Jay Somnath
Ahmedabad03-2012
Skills
- Leadership and teamwork
- Microsoft Excel proficiency
- Time management
- Customer service excellence
- Effective communication
- Multitasking ability
- Computer literacy
- Quick learner
- Creative problem solving
Languages
- Hindi
- English
- Gujarati
Certificates & Awards
- Consistently maintained 100% quality performance since the beginning of my career.
- Received multiple “Employee of the Month” awards across different companies for outstanding contributions to customer service and operational excellence.
Timeline
Senior Executive - Colending
Lendingkart Finance LTD - Morden Business Solution
11.2023 - 05.2025
Team Lead - Operations
Digitel Media LLP
08.2022 - 08.2023
Process Executive
Digitel Media LLP
01.2020 - 07.2022
Customer Service Representative
Ascendum KPS Private Limited
08.2018 - 12.2019
Bachelor of Commerce -
Bhavan's Seth RA College
Senior Secondary Certificate -
Gurukrupa Highschool
Higher Secondary Certificate -
Jay Somnath
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